What Are the Worst US Supermarket and Grocery Store Retail Chains?

Customers Choose What's Worst About a Supermarket Shopping Experience

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Question: What are the Worst Grocery Store and Supermarket Retail Stores in the U.S.? 

The answer to the question about which of the grocery stores and supermarkets are the best in the U.S. depends upon how you define "worst," and how those "worst" qualities   And, of course, in identifying what's worst about a supermarket shopping experience, the grocery store and supermarket retail chains that are the best are identified as well.

 

Since U.S. shoppers visit grocery stores more often than any other type of retail store (an average of 83 times per year, according to the USA Today), it is understandable that consumers would want to avoid the worst grocery stores and supermarket chains, and the worst food shopping experiences. 

Answer: Each year Consumer Reports publishes the results of a consumer survey which rates more than 50 major grocery store and supermarket chains. consumer.  In 2015, the number of largest U.S. grocery and supermarket chains rated and ranked by Consumer Reports readers was 68.  Since the survey results are numerically quantified, the highest survey scores identify the "best" grocery store and supermarket chains, and the lowest scores identify the "worst."  

According to the consumers who responded to the the Consumer Reports' Supermarket and Grocery Store survey between the years of 2015 and 2012, the worst grocery stores and supermarkets, in the opinion of the customers who shop there, are well known for their high prices, poor quality, and bad customer service.

Specifically, the largest grocery store and supermarket chains in the U.S. were judged to be below expectations for these 16 aspects of the grocery shopping customer experience:

  • Convenient location
  • Low prices
  • Sales & promotions
  • Merchandise selection
  • One-stop shopping
  • Cleanliness
  • Good private-label brands
  • Courteous staff
  • High-quality produce
  • Fast checkout
  • High-quality meat
  • Accurate pricing
  • Atmosphere
  • Natural and organic choices
  • Nutritional information
  • Sustainable/green practices 

What follows is a complete list of the grocery store and supermarket chains rated the lowest and ranked at the bottom of more than 50 grocery and supermarket chains in 2015, 2014, 2013, and 2012, according to Consumer Reports shoppers.  In this list, the worst ranked store has the lowest average consumer rating score. Click the links to answer more questions about individual grocery store or supermarket chains.

2015 Worst Grocery Stores and Supermarkets, According to Consumer Reports Shoppers:

54 Giant Eagle
55 Winn-Dixie
56 Giant (DC, DE, MD, VA)
57 Randalls
58 Safeway
59 Jewel-Osco
60 Stop & Shop
61 Acme
62 Pick 'n Save
63 Tops Markets (67 out of 100)
64 Shaw's
65 Pathmark
66 A&P (64 out of 100)
67 Walmart Supercenter (64 out of 100)
68 Waldbaum’s (64 out of 100)

Compare the current "worst" rankings above with previous years.  In the lists that follow, the number in the left column indicates a ranking of the worst supermarket chains, compared to the other supermarkets which received the lowest rating scores from Consumer Reports survey participants.

 

2014 Worst Grocery Stores and Supermarkets, According to Consumer Reports Shoppers:

1.    Giant Eagle (Rating score 73 out of 100)
1.    Von's (Rating score 73 out of 100)
1.    Pricechopper (Rating score 73 out of 100)
1.    Safeway (Rating score 73 out of 100)
5.    Food Lion (Rating score 72 out of 100)
5.    Stop & Shop (Rating score 72 out of 100)
5.    Jewel-Osco (Rating score 72 out of 100)
5.    Tops (Rating score 72 out of 100)
5.    Pick 'n Save (Rating score 72 out of 100)
10.  Acme (Rating score 70 out of 100)
10.  Pathmark (Rating score 70 out of 100)
12.  Shaws (Rating score 69 out of 100)
13.  Wal-Mart SuperCenter (Rating score 67 out of 100)

2013 Worst Grocery Stores and Supermarkets, According to Consumer Reports Shoppers:

1.   Stop & Shop (Rating score 73 out of 100)
1.   Acme ((Rating score 73 out of 100)
1.   Ralph's (Rating score 73 out of 100)
1.   Pick 'n Save (Rating score 73 out of 100)
1.   Food Lion (Rating score 73 out of 100)
6.   Weis Markets (Rating score 72 out of 100)
6.   Tops Markets (Rating score 72 out of 100)
7.   Jewel-Osco (Rating score 71 out of 100)
8.   A&P (Rating score 70 out of 100)
9.   Shaws (Rating score 69 out of 100)
9.   Wal-Mart SuperCenter (Rating score 69 out of 100)
11.  Pathmark (Rating score 68 out of 100)

2012 Worst Grocery Stores and Supermarkets, According to Consumer Reports Shoppers:

1.  Ralph's
2.  Pick 'n Save Foods
3.  Food Lion
4.  Weis Markets
5.  Tops Friendly markets
6.  Jewel-Osco
7.  A&P
8.  Shaws
9.  Wal-Mart SuperCenter
10. Pathmark

More Frequently Asked Questions and Answers About U.S. Grocery Store Chains and Supermarkets:

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