Whitelist an Email Sender in Hotmail, Windows and MSN
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If you're missing important emails because they're being sent to your spam folder, you may have to "whitelist" the sender or an entire domain name to ensure that they go where they're supposed to go – to your inbox. Exactly how you go about this depends on what type of email you're using. Here's how to whitelist emails in Hotmail Live, Windows Live and MSN to ensure you get your important emails, announcements, updates and more.
You have two options.
Check the Junk Folder
If an email from a sender you want to whitelist has ended up in your junk folder, the process is simple. Just click on "Show Content" to view the body of the email. Now click "mark as safe." The sender will be added to your list of safe senders and all future emails will go to your inbox.
Manually Add the Sender to Your Safe List
If an existing email from the sender hasn't already been trapped in your junk folder, you can manually add him to your Safe List. Click on "Options" in the upper right corner of your Hotmail screen, then click the link for "Safe and Blocked Senders" in the body of the page under Junk e-mail. Click the "Safe Senders" link and enter the email address you want to whitelist. Click "Add" to put it on your list.
In more recent versions of Hotmail, you must designate senders as safe before you'll be able to access hyperlinks or attachments in text emails or images in HTML emails.
You'll be able to open the email itself in your junk folder, but that's about all you might be able to do. Hotmail is protecting you against viruses and malware. If you know the sender is safe, you can simply designate him as such by clicking on "Mark as safe." Likewise, if you don't want to receive emails from this sender or entity, you can click on "Mark as unsafe" instead.
These emails will forever go to your junk folder, along with their suspect links and attachments, unless you take steps to reverse the process.
Some newer versions of these email providers will give you a heads-up that links and attachments have been disabled. A message will appear at the top of your email: "Attachments, pictures and links in this message have been blocked for your safety. Show content." You can then access hyperlinks, images and attachments by clicking on "Show content."
You no longer have the option of simply adding the sender to your contacts list or address book. These email providers will still send emails to your junk folder unless the sender is on your safe list. To be absolutely sure you receive your important emails, use both the junk folder option and manually add the sender to your safe list.