Signs It Is Time to Look for a New Bank

Man dressed in suit, holding his credit card as he screams into his cell phone to his bank, while threatening to close his account

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If you've experienced less-than-stellar service, pay monthly account fees, or have had other issues with your bank account (like overdraft fees), you may be considering switching banks. Remember, you are not trapped at your bank, and there are always other options available.

Before you decide to switch banks, you need to determine what caused the problem and if it was your bank’s fault or your fault. If the issues you've experienced with your bank are a result of not managing your money properly, then your problems will only follow you to another bank. In that case, it's up to you to change your bad financial habits.

Monthly Service Fees

If you are charged a monthly service fee, you may want to consider changing banks. But before you make the switch, call your bank and see if they will offer you an account with no monthly service fees. For example, you may have an account with a high minimum-balance requirement that you don't consistently meet, thereby incurring fees. Switching to an account with a lower minimum-balance requirement that waives fees (and that you can meet) will save you money in monthly service fees.

While switching to a new bank account may negate some of your current perks, like free money orders or traveler's checks, ask yourself if you use these features enough to make paying the monthly fee worth it.

It also may be worthwhile to see if your bank will waive the account fee if you receive a regular direct deposit in your account. If this is the case, you may want to see if your employer is willing to offer direct deposit.

You may also be willing to switch banks to qualify for lower interest rates on a mortgage or car loan. This lower interest rate can offer significant savings, and it is worth considering. 

Break the Overdraft Cycle

If you have gotten into a cycle of returned items or being overdrawn, you may want to change banks to start fresh. But keep in mind that this will not solve the problem if you are overspending month after month. You need to become more responsible with money and make it a habit to track your spending while sticking to your monthly budget. However, if a new bank offers overdraft protection and your current bank does not, it may be worthwhile to switch.

You also might consider investing in financial software so that you can track your spending and stick to your budget throughout the month. It's also important to note that your current bank account must be in the black before you can switch banks.

Poor Customer Service

If you want to switch banks because of experience with poor customer service, this is a valid reason to move. Other reasons you might consider moving banks can be that there are not enough locations, or you are moving, and there isn't a branch near your new home.

You also may consider a smaller bank, since they often have better customer service. Additionally, credit unions are extremely customer-friendly. You can compare the different accounts and fees online. However, if you had issues with customer service in the past, you may want to visit your nearest banks to determine if the new bank will be a good fit for you. 

Shopping for a New Bank

If you decide to open a new account, you should shop around for a bank that will best fit your needs. As you look for a new bank, think about the accounts offered and fees associated with them. Look at bank and ATM locations and bank size.

Also, think about features that are important to you, such as customer service, overdraft protection, and any special perks that are important to you. For example, if you prefer to do all your banking online, then a brick-and-mortar bank may not be important to you, and you may consider an online bank. Or, you may want perks like free coffee, checks, or no monthly service fees.

How to Switch to a New Bank

If you've decided to switch to a new bank, don't be in a rush, and keep in mind that you don't have to close your old account right away. In fact, it's better to give it a bit of time to stop all activity on your old account and make sure all your payments have cleared.

While you are waiting, you can begin transferring your direct deposits and automatic withdrawals to your new account. You will have accounts at multiple banks for a short period, but it will make it easier to transfer all of your payments to your new account.

You will need to be sure to switch over all of your monthly transfers, automatic drafts, and direct deposits. When you close your bank account, most banks will allow you to do it in person, in writing, or by phone. Note that some banks will also allow you to close an account online. Check with your bank to be sure what method(s) are allowable. It can take time, and it is a good idea to have all of your payments and deposits transferred for a bit before you close the account.