What Is an Insurance Carrier?

Insurance Carriers Explained

Insurance agent going over paperwork with a couple

An insurance carrier is the company that provides your insurance coverage. It also employs your insurance agent, who handles all of your claims and may help set up your payments on behalf of your carrier.

Besides agents, an insurance carrier employs underwriters, customer service reps, claims adjusters, and more. Find out why you should know the name of your carrier and how to get in touch with them when you need to.

Definitions and Examples of Insurance Carrier

  • "Insurance carrier" is just another word for your insurance company. Although you most often speak with your agent, it's your carrier that underwrites your policy and issues payments for your claims.
  • Alternate name: Insurance company or insurance provider

While you may have a great rapport with your insurance agent, what if you need to file a claim? In that case, your carrier's customer service and financial resources will matter most. Your agent can help you through the details, but it's ultimately the carrier that decides the amount of coverage you will receive.


If your carrier goes under, your policy is worth nothing. Be sure you choose a company with a strong history and reputation.

How an Insurance Carrier Works

While an agent or broker will sell you an insurance policy, an insurance carrier may have one or more central offices for handling claims. Agents will often work in smaller offices in places where the carrier offers coverage to you and other customers.

After you choose your coverage options with your agent, they will send your policy to your carrier for underwriting. Then, they will help set up your premium payments. When the time comes to file a claim, in most cases, you'll contact your agent, but in many cases you may also contact your carrier. Your agent will submit your claim to the carrier if you don't submit it directly to the carrier. The carrier will coordinate any follow-up that you need to make with claims adjusters, who work for the insurance carrier. When you receive a payout for your loss, it will come from your insurance carrier.

Insurance Carrier vs. Provider

You may also hear the term "insurance provider" used. "Insurance carrier" and "insurance provider" are interchangeable. There is no difference between a carrier and a provider. Both terms describe the company that's behind your policy.

How to Learn About Your Carrier

If you bought your policy through a large national company, you might know the name of the company from catchy jingles and TV commercials. But even if you bought a policy from a smaller company, it’s vital to know the name of your carrier.

For instance, let's say you set up insurance through an independent agent and you don’t have their direct contact information handy. You can speed up a claim if you know your carrier off the top of your head. It is also helpful when you need to contact your carrier’s customer service center.

You can find your carrier's info in a few places:

  • Declaration page: The papers you receive from the company that gives all the details of your coverage, limits, and everything else about your policy.
  • Proof of insurance: The cards your carrier mails to you that you show to confirm you're covered.
  • Call your agent: Your agent will, of course, be able to provide any info you need about your carrier.

You should know the name of the company you bought an insurance policy from, but you should also know more about it than just its name. Do your research about its reputation. Look into its financial backing as well.

Read through both the good and bad reviews. What comments occur the most? Recurring issues are more noteworthy than random rants from a single user.


Each insurance carrier should issue annual reports that provide detailed information about its financial situation. Look up these reports to make sure the company is financially healthy and able to handle claims.

Financial backing may not be something that's top of mind for you. But this is very important. A poor rating might mean your claim doesn't get paid. That's clearly not a good situation with an insurance policy.

There are five independent rating agencies; each has its own rating system. These rating agencies are:

1. AM Best
2. Fitch
3. Kroll Bond Rating Agency (KBRA)
4. Moody's
5. Standard & Poor's

Compare the ratings from multiple agencies in order to get a good idea of a carrier's financial status. Check your carrier's rating to ensure you are properly protected.

Key Takeaways

  • An insurance carrier is the company that provides your insurance coverage.
  • You can file an insurance claim with your agent or directly with your carrier in most cases.
  • You can find your insurance carrier's information on your declarations page, insurance cards, or by calling your agent.
  • You should research carrier's reputation and financial health before you sign up for a policy.