Want to Become a Better Listener?

You Can Become an Effective Active Listener

Active listening is a skill that every employee needs to acquire as demonstarted by this female employee.
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Listening is to give your full attention to something or someone who is making a sound. In active or deep listening, which are words used to describe effective listening styles, the listener exhibits certain powerful listening behaviors.

This listening is perceived, by the person you are listening to, as evidence that you are really hearing and understanding what the person is trying to communicate.

Learn to do so to become an effective business communicator.

Understand What Constitutes Active or Deep Listening

In active listening, the person who is the listener, conveys to the person whom he or she is listening to, their deepest respect. This is conveyed through a serious effort to focus in on and concentrate on the words and the meaning that the person who is communicating with them, is trying to convey.

In active listening:

  • The listener asks questions that probe and focus on understanding and clarifying the meaning of what the communicator is trying to convey.
  • The listener focuses his or her mind and full attention on the words and meaning of the person communicating as observed and heard through such components of speaking as their words, tone of voice, nonverbal facial expressions and body language, examples, and speaking speed.
  • The goal of active listening is shared meaning in which the listener and the person communicating are in agreement about the message that was conveyed from one to the other.
  • In active listening, the listener provides the communicator, affirming body language, murmured agreement words, and other sounds and actions that help the person communicating feel heard out and listened to.

    For example, you can nod your head, smile, say yes, I understand, and use other methods of providing feedback as you listen.

    Eliminate Listening Bad Habits

    It is easy to fall into bad listening habits in the daily busy that you experience at work.These are common listening bad habits that will prevent you from becoming the most effective communicator.

    • If an employee repeatedly raises the same issues or points of view to you, as a listener, the fundamental problem to consider is that the employee is repeating himself because he doesn't feel you are hearing him.

      Take a look at your active listening habits to see if you are exhibiting the needed listening behaviors that will communicate to the employee that you really are listening - and hearing him.
    • Don't try to pay partial attention to a colleague or staff member. You insult the person and you will never fully comprehend their position or need. When an employee or coworker approaches you for advice, inspiration, feedback or a discussion, listen to understand what the individual needs from you.

      If you can't fully attend to the staff person at the minute for any reason, it is better to reschedule the conversation. If you are, for example, on your way to a meeting, struggling with a deadline, trying to leave early, or experiencing any other distraction, it is better to make an appointment when you can really listen to the person.

      In the worst case scenario, if you only partially listen, the employee walks away feeling that you don't care about his or her concerns. It is far better to reschedule the discussion when you have time to listen with your full and deep attention.
    • Listen with your full attention directed toward understanding what your coworker or staff member needs from you. Many managers, especially, are so used to helping people solve problems that their first course of action is to begin brainstorming solutions and giving advice.

      Maybe the employee just needs a listening ear. Your best approach is to listen deeply and ask questions for clarification to make sure that you understand exactly what the employee is trying to communicate. When you believe you do, then, and only then, ask the person what they would like from you.

      Trust me. They usually know, and often, they breathe a sigh of relief and say, "“Thank you so much for just listening. It is exectly what I needed."

      You can become a more effective listener if you pay attention to these three main bad listening habits. These three changes will make you an effective business communicator.

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