Understanding Knowledge, Skills and Abilities: KSA

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Definition and Application:

The acronym KSA stands for Knowledge, Skills and Abilities and is most often referenced in hiring scenarios. The KSA framework is applied in the context of job descriptions or recruiting requirements, and it is used to compare candidates in making a final selection. Historically, U.S. Federal Government hiring practices applied the Knowledge, Skills and Abilities model to recruiting activities although this has been phased out in favor of resume focused recruiting practices.

 

An additional application of the Knowledge, Skills and Abilities approach is to assess the need for training and coaching in an existing workforce. 

Understanding the Differences Between Knowledge, Skills and Abilities:

One of the criticisms of using KSA approaches is the misinterpretation of the three terms. Many individuals use them interchangeably yet they are distinctly different dimensions of an individual's overall makeup. 

Knowledge focuses on the actual understanding of particular concepts. It is theoretical and not practical. An individual may have an understanding or textbook knowledge of a topic or tool, but have no experience attempting to apply it or to leverage it as part of his or her job activities.

  • You may have read a book on installing a new ceiling fan in your home, but have no practical experience actually wiring and mounting a fan. 
  • You take a series of courses on investing in financial futures in college, You understood the theory and the tools of valuation, however, you have no practical experience in actually investing in these financial instruments.
  • You might read an article on health and nutrition, however, this does not make you healthy or able to dispense advice as a nutritionist. 
  • You have read a book on how to manage a project, however, you have no actual experience attempting to do this. 

Skills reflect capabilities or proficiencies developed through training or actual experience.

Skills reflect the practical application of the theoretical knowledge. 

  • After reading a book on installing a new ceiling fan, you successfully apply this knowledge to installing fans in each bedroom. 
  • After taking courses on investing in financial futures, you apply this knowledge by actually trading these instruments. 
  • You read about nutrition and lose 10 pounds by applying this knowledge and modifying your diet and exercise routines. 
  • You understand and have applied the tools of project management to leading an initiative. 

Abilities are those innate capabilities that you bring to a particular task or situation. Abilities are often confused with skills, yet there is a subtle but important difference. 

  • You are able to help form groups of individuals into high performance teams in pursuit of completing projects.
  • You have a read a book on how to paint an automobile and you have attempted to apply this knowledge and develop your skills as an auto body painter, however, the finished product is of poor quality. Contrast this with the individual who is able to successfully apply the knowledge and skill of painting the car with an innate ability to apply just the right amount of paint at the right time to prevent runs or other blemishes. 
  • As a negotiator, you are able to apply your knowledge and probing skills to help two parties reach a common understanding and agreement on the way forward. While anyone can learn approaches to negotiation and attempt to leverage them, the ability of the negotiator to help two parties move from disagreement to agreement transcends the theoretical knowledge and simple skills application. 

Strengthening Knowledge, Skills and Abilities:

The areas of knowledge and skills are best developed through training activities that incorporate both theoretical learning (textbook) plus hands on application of the key concepts and tools. An individual striving to become a project manager must understand scope, work breakdown structure, critical path and other important tools, and also have experience actually creating and applying the tools.

 

Strengthening natural abilities is primarily a coaching challenge, where observation, feedback and improvement or development planning are all applied to particular behaviors. 

Challenges with the Knowledge, Skills and Abilities (KSA) Approach:

The general criticisms of using a KSA framework for job applications or candidate evaluation tool include:

  • Long, complex and sometimes redundant job descriptions.
  • Complex application processes that frustrate candidates.
  • Confusion over the differences between the terms, especially skills and abilities. 

**See the full Glossary of Business Management Terms and Abbreviations

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Updated by Art Petty