How to Track a Money Order
Find out if money orders have been cashed or deposited
When you make a purchase with a money order, you may want to know if your payment has been received and cashed by the person it was intended for. Unfortunately, the details are not readily available without extra effort or spending.
How Money Order Tracking Works
Unlike personal checks, money orders aren’t directly linked to your personal bank account—you often buy them with cash (though some places will accept a debit card). If you pay with cash, you won't see any evidence of the money order clearing in your bank transaction history. However, you can track money order payments by placing a request with the money order issuer.
With MoneyGram, you can check the status of a money order online. For a Western Union money order, you can call a toll free number before taking additional steps. For United States Postal Service (USPS) money orders (or to get more details from any issuer), you submit a form and pay a modest fee for the tracking service.
After about 30 days, the issuer typically sends a copy of the endorsed money order (showing who cashed or deposited it, and when) or a notice that the money order has not yet been cashed. If the money order is still outstanding, you may have the option to cancel it and get a refund. The exact process varies from issuer to issuer.
Making Your Request
- Details needed: When you buy a money order, you should receive a receipt with the order details. To track the transaction, you’ll need to provide the money order number and the order amount. Be sure to take a photo or make a copy of the money order so you can have information available if you need to track it.
- Service fees: Tracking a money order is time-consuming, and it can be expensive. The USPS is most affordable at $6.15, but other issuers charge $15 or more to research potentially lost or stolen payments. You may also have to fill out forms, sometimes in person, and you might not get an answer (much less a refund) for 30 days or more.
- Contact the recipient: If possible, communicate with whoever you sent your payment to. Sometimes people and businesses don’t process orders immediately, and they take even longer to deposit payments they’ve received. Getting information directly from your payee may be easier than filling out forms.
- Consider waiting: It may be worth waiting at least two weeks after you send a payment before giving up and canceling a money order. Most letters arrive at their destination within a few days, but for some reason payments seem to move slower. Especially with holidays and weekends, that process can take even longer. What’s more, your recipient may have been busy or out of town when the payment arrived. That said, if anything seems fishy, it's smart to seek answers quickly.
Tracking Money Orders from the USPS
If you used a USPS money order, you need to visit a post office and fill out PS Form 6401, the Money Order Inquiry. To complete that form, you need the receipt from your original purchase showing the money order number, amount, and information about the post office you purchased from.
Currently, the USPS charges $6.15 for researching your money order. The process can take at least 30 days, and if the money order has been cashed or deposited, you’ll receive a copy of the front and back of the document. With that information, you can learn where the money ultimately went.
If you can’t wait that long, there are supposedly some unofficial “workarounds” that might help you determine whether or not the money order was cashed or deposited. For example, you can try the post office inquiry line or use the Money Order Inquiry System, and see if the item “does not match.”
However, the information you get might not be reliable because the system was not designed to do what you’re trying to do. The only way to know for sure is to use Form 6401 and wait.
Tracking MoneyGram money orders is a bit easier. Call MoneyGram’s automated response line at 1-800-926-9400 or use MoneyGram's online tracking system. You’ll need to provide your money order number and the exact dollar amount; the system should then tell you whether the item has been cashed or not.
If it has been cashed and you want a copy of the endorsed money order, or if you need to file a claim, you can do so by filling out a Claim Card, pay $15, and wait at least 30 days for a mailed response.
If you don’t have your money order number, you may need to pay an additional fee and fill out a different form to dig up the information you need. You may also be able to request these services in person to ensure that the process goes smoothly.
For more information and links to the forms in Spanish and English, visit MoneyGram’s money order service pages.
Western Union Process
Western Union’s process is similar to MoneyGram’s. Before filling out forms and paying fees, verify that the money order was cashed by calling 1-800-999-9660.
If you need a copy of the paid money order and you have your receipt, you can use the Money Order Tracing/Refund request on the back of your money order receipt. You can also visit Western Union's Track a Transfer website.
Don’t submit your request for a copy until your money order has been processed by the recipient—unless you want to cancel the money order. The cost is $15, and the process may take around 30 days.
Again, it’s best if you keep your receipt when you buy a money order. If you don’t, Western Union charges $30 to research your money order. You can submit Western Union requests for refunds in person, by mail, by fax, or by email. For more information, visit Western Union’s money order service pages.
Many money orders issued at grocery stores, convenience stores, and check cashing stores are Western Union or MoneyGram money orders. If your money order was issued by an organization not already covered here (such as your bank or credit union), there’s still a good chance that you can trace it. It might even be easier—especially if you bank at a small institution. Instead of filling out forms, a simple phone call might be all that’s needed.
Tracking and Cashing Money Orders You've Received
If you receive a payment by money order, your bank handles the logistics of processing the payment. You can deposit the payment into your bank account just like you would deposit a check, or cash the money order.
If you’re concerned that a money order you received may be fraudulent, contact the money order issuer and discuss your concerns. It may be possible to verify funds on the payment or at least find out if it’s a known fake.
Don’t spend the money until you’re certain that the funds have cleared. The clearing process can take a few weeks, even if your bank’s funds availability policy allows you to use the money immediately. If you use the funds and the money order turns out to be fake, the bank will require you to repay the amount.
Ideally, you know who you're dealing with when you accept payment by money order. But money orders make anonymous payments possible, for better or worse. You may need to involve law enforcement officials if you need help researching criminal activity (and they might not be able to help).
Walmart. "Money Orders." Accessed Jan. 13, 2020.
United States Postal Service. "Domestic Money Orders." Accessed Jan. 13, 2020.
MoneyGram. "Money Order Information." Accessed Jan. 13, 2020.
Western Union. "Western Union® Money Orders." Accessed Jan. 13, 2020.
United States Postal Service. "Money Order Inquiry System." Accessed Jan. 13, 2020.
Western Union. "Do Money Orders Have an Expiration Date?" Accessed Jan. 13, 2020.
Western Union. "How Do I Request a Money Order Refund?" Accessed Jan. 13, 2020.
United States Postal Service. "Money Orders: The Basics." Accessed Jan. 13, 2020.
MoneyGram. "Money Order Claim Card." Accessed Jan. 13, 2020.
Western Union. "Money Order Research Request." Accessed Jan. 13, 2020.
Office of the Comptroller of the Currency. "Answers About Forgery and Fraud." Accessed Jan. 13, 2020.