The Hartford Insurance Company Review

Smiling Graduates Hugging. Getty Images/Tom Merton

Company Overview

The Hartford Financial Services Group, headquartered in Hartford, Connecticut, was founded in 1810 and can make the claim of having been in business for over 200 years. This is something that few other insurance companies can claim.

From its early days, the company survived national disasters such as the 1835 New York financial district fire when the company president, Eliphalet Terry, paid customer claims personally from his own funds.

This dedication to claims handling persists and in 2012, when Storm Sandy devastated the East Coast, The Hartford responded to and handled more than 37,000 claims.

The Hartford offers a full line of insurance and financial product offerings including personal and business insurance, employee-benefits solutions and mutual funds. Hartford investment funds are managed by Wellington Management. As a Fortune 500 company, The Hartford is one of the United States’ largest insurance companies and offers its customers personal and business insurance, investment and other financial products. The current CEO since 2009 is Liam E. McGee. Revenues in 2013 were over $26 billion.

As a corporate leader in civic duty, The Hartford has been associated with U.S. Paralympics since 1994, and became a founding partner 2003. The company leads as an innovator within its industry and has developed and applied for over 229 patents.

It has developed special partnerships with MIT AgeLab, AARP and other affinity programs. The Hartford conducts gerontology research as well as small business success studies.

Financial Stability, Company Recognition and Awards

When you are looking for an insurance company, you want one that is financially strong and has excellent customer service.

With its excellent financial strength ratings, you can depend on The Hartford to be around when you most need your insurance company. Financial strength ratings given by insurance rating organizations include:

Other distinctions included the 2012 People’s choice award given by Insure.com which also reported 91% of The Hartford’s auto insurance customers planned to renew their current policy. The Ethisphere named The Hartford as one of the World’s Most Ethical Companies for the years of 2008 – 2012.

Insurance and Financial Products

Individuals and Families

  • Auto Insurance (for individuals and special coverage for retirees through AARP)

  • Homeowners Insurance

  • College Savings Plans

  • Employee Benefits

  • Employee Retirement Plans

  • Life Insurance Mutual Funds

  • Safe Haven Program

Business

  • Business Owners Policy

  • Workers Compensation

  • Group Life Disability

  • Commercial Auto

  • Commercial Flood

  • Commercial Property

  • Data Breach Protection

  • Fleet Insurance

  • General Liability

  • Global Insurance

  • Surety & Fidelity Bonds

  • Marine Insurance

Pros

  • Very Strong Financial Strength Ratings

  • Customer-service Oriented

  • Reasonably Priced Insurance Rates with Many Discounts Available

Cons

  • There have been some customer complaints of slow claims handling

  • Some customers have reported problems with billing errors

  • The Hartford Insurance Company is not accredited by the BBB nor does it have a rating by the Better Business Bureau. While companies are under no obligation to seek BBB accreditation, it does give customers a way to judge how the company handles customer complaints.

The Bottom Line

The Hartford is one of the oldest and most financially stable insurance companies in the nation. You can rely on its ability to pay any claims you have and its customer service is good enough for 91% of its customers to renew their insurance policies. It is a solid choice for personal and business insurance needs. As an innovative leader within the insurance industry, you can feel confident that the company will always be seeking better ways to serve its customers.

To find out more about The Hartford’s insurance products or to obtain a quote, you can call 1-888-413-8970 or visit The Hartford website. The website also has an agent locator if you prefer to visit a local agent.