TaxSlayer Review - What to Know Before You Do Your Taxes

Read our honest and in-depth review before filing

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Summary

The Bottom Line: TaxSlayer is a solid choice if you're looking for an inexpensive tax software option with mobile app capabilities, and the company's guarantee of 100 percent accuracy and maximum refund gives added peace of mind.

TaxSlayer Pros

  • Free filing for simple tax returns

  • W-2 import available for paid versions

  • Low add-on fee for state returns

TaxSlayer Cons

  • Live chat support isn't available for all versions

  • Doesn't support integrations with third-party apps

  • No downloadable version

TaxSlayer is an online tax filing software for taxpayers who are comfortable taking the DIY route for preparing taxes. There are four products to choose from, including a free version for people who need a basic tax prep tool and a version just for freelancers and contractors. You can start your return for free when you create your account, with the option to switch to a different version along the way if it better fits your needs. In this review, we'll examine TaxSlayer's features, pricing, and ease of use, along with a look at how it compares to other leading online tax software.

Read on to learn whether TaxSlayer is a worthwhile option for preparing your tax return this year.

See our other picks when it comes to the best tax software to use before you file.

TaxSlayer Pricing and Packages

TaxSlayer offers tax prep packages designed to fit a variety of different needs. Each one is priced accordingly. With the exception of the Free version, there's an add-on charge for filing state returns. Here's how the fees compare for each one, along with a brief description of who they may be good for:

TaxSlayer Packages & Prices
Package Designed For... Federal Filing State Filing
Free People who file simple returns, 1040EZ filers $0 $0
Classic Filers who want easy import of W-2s $24 $29 per state return
Premium Filers who have more complicated returns and want live chat support $44 $29 per state return
Self-Employed Freelancers, independant contractors, filers with 1099 income $47 $29 per state return

If you're looking for a cost-friendly online tax filing software, TaxSlayer doesn't disappoint. It's possible to file both your state and federal return for free and the paid versions are priced lower than some of TaxSlayer's main competitors. In fact, TaxSlayer offers highly affordable pricing for filers with basic and more complicated returns.

TaxSlayer Features

Some features come included with all of TaxSlayer's online software versions but others are only available with the Premium or Self-Employed options. Here's a sampling of what you can get, depending on which version of the software you choose:

Features & Package Options
Feature Free Classic Premium Self-Employed
Deduction Finder Yes Yes Yes Yes
PDF Uploads of Prior Returns Yes Yes Yes Yes
Fast W-2 Import No Yes Yes Yes
Import Prior Year Tax Info No Yes Yes Yes
State Return Included Free Yes No No No
IRS Audit Assistance No No Yes Yes
E-mail & Phone Support Yes Yes Yes Yes
Live Chat Support No No Yes Yes
Priority Support No No Yes Yes
Tax Pro Help No No Yes Yes

While these are all great features to have, TaxSlayer does leave something to be desired when it comes to integrations with third-party apps. You can't import data from expense tracking apps such as Stride or ItsDeductible, or investment data from your robo-advisor's app. You'll need to enter in your deductible expenses manually.

TaxSlayer does offer some other benefits with its software. These include:

  • Guaranteed Maximum Refund: TaxSlayer guarantees that you'll receive the maximum refund you're entitled to or they'll refund what you paid for the software.
  • Zero Out of Pocket Fees: Instead of paying upfront for your TaxSlayer software, you can choose to have the cost deducted from your federal tax refund.
  • 100 Percent Accurate Guarantee: TaxSlayer guarantees 100 percent calculations of your taxes or they'll reimburse you any federal and/or state penalties and interest charges.

Ease of Use/Design

TaxSlayer features a straightforward design and site layout. To get started, you choose which version you want to use and create an account. You'll need to share your e-mail and create a password.

From there, you're taken to the TaxSlayer menu where you can begin your tax return. But first, you have to read through and agree to TaxSlayer's terms of service. This spells out how TaxSlayer uses your information.

The menu is laid out in a sidebar, with six sections you can work through:

  • Basic information
  • Federal section
  • Health insurance
  • State section
  • Summary/print
  • E-file

The easiest approach is to start with entering your basic information, which includes your name, Social Security number, date of birth, mailing address and occupation. You'll also enter your filing status and information for your dependents here.

Next, you'll enter your federal tax information, including income and deductions. Then you'll provide information about your health insurance. TaxSlayer transfers your federal return information automatically to complete your state return.

There's one thing to note if you're the type who likes to jump around when preparing your return. While you can click on any of the sidebar buttons to go to a different section, that triggers a popup letting you know that your data may be lost. The only way to move from one page to the next and save your data is to use the navigation buttons at the bottom of each page. That could make going back and reviewing or changing information you've already entered a hassle.

Other than that, it's an easy-to-use software.

TaxSlayer Support

TaxSlayer offers unlimited email and phone support to Free and Classic users. You can view the support phone number and hours when you sign in. You can also send e-mail questions to the support team directly from your account or forward them to support@taxslayer.com.

You'll need the Premium or Self-Employed software to get access to live chat help.

You can also unlock Priority Support and the Ask a Tax Pro service for free with the Premium or Self-Employed versions. With Ask a Tax Pro, you can pose a tax question to a trained tax professional. They'll contact you within one business day with an answer. There's a $22 fee to add this service on to the Classic version.

TaxSlayer's Knowledgebase includes answers to many common tax questions. If you don't want to wait for an e-mail response or on hold over the phone, you can try searching the Knowledgebase to find the information you need.

You can also get support from TaxSlayer in the event that you're audited. Audit assistance is available for three years from the date you purchase your tax software. There are some limitations, however. Audit assistance is only available to Premium users. TaxSlayer offers no audit assistance if you file Schedule C, K-1 or form 2555 with your return. And audit help doesn't extend to state returns either.

TaxSlayer Mobile App

Unlike some of its competitors, TaxSlayer doesn't offer a downloadable version. But there is a mobile app.

The app is available for iPhone and Android users. You can use the app to:

  • Estimate your tax refund using your W-2 or paystub.
  • E-file your simple return.

Compared to other tax software mobile apps, TaxSlayer doesn't give you quite as many options. You'll need to sign into your account from your desktop first to use the e-file feature and it only works for simple returns.

TaxSlayer vs. Other Tax Software

TaxSlayer is just one of many online tax filing software options. As with any other purchase, it's a good idea to do some comparison shopping first. This table highlights TaxSlayer's pricing and best features alongside three other popular tax filing options.

Competitive Analysis
Considerations TaxSlayer TaxAct TurboTax H&R Block
Cost Range $0 to $47 for federal returns; $29 for state returns $0 to $49.95 for federal returns; $19.95 to $36.95 for state returns $0 to $89.99 for federal returns; $39.99 for state returns $0 to $79.99 for federal returns; $36.99 for state returns
Best Features Multiple low-cost filing options; deductions finder for maximum deductions; live chat and IRS Audit Assistance for Premium Users Mobile app W-2 capture; import federal tax returns filed with other tax softeware in PDF form; price Lock and Accuracy Guarantees; protection Plus audit assitance Integrates with ItsDeductible; import tax returns filed with other software in PDF form; professional tax prep assistance with TurboTax Live Mobile app W-2 capture; import tax returns filed with other software in PDF form; five percent refund bonus when you load some or all of your refund to an Amazon gift card
Download/Mobile App Support Mobile app only Yes Yes Yes
Customer Support Unlimited phone and e-mail suport for Free and Classic users; Priority Support and Ask a Tax Pro available with Premium Phone and e-mail for online and download users; live chat help available with the TaxAct Express mobile app Chat, phone and through the online TurboTax community; fees apply to speak to a live tax expert Phone, Twitter and in-person at more than 11,000 H&R Block locations

When deciding whether to use TaxSlayer over another tax software it all comes down to the features you want most and the price you'd like to pay. TaxAct, TurboTax and H&R Block all offer more features than TaxSlayer, but as you can see they all come with a higher price tag. That's something to consider, especially if you're not sure you'll need a lot of premium features to get your taxes done.

Summary

TaxSlayer may not be as flashy as other tax software programs but it does offer the advantage of being budget-friendly for every tax filing situation. It could be a great fit this tax season for taxpayers who want a low-cost option for preparing and filing their federal and state returns. The built-in accuracy and maximum refund guarantees, along with its extensive library of tax knowledge add to its appeal.