Super Home Warranty Review

Super, formerly known as Super Home Warranty, is the new kid on the block when it comes to home warranty plans. It was established in 2015. It differs from other home warranty providers in that it is a subscription-based service with data-driven technology that can predict and prevent problems by anticipating the need for preventative home maintenance. 

When you become a member, Super pays to repair or replace broken home systems and appliances. It also will schedule preventive home maintenance services to help keep your home in working order and prevent costly home repairs. 

We examined Super inside-out to help you determine if it is a good choice for your home maintenance and repair needs. Some of the criteria we considered were its plans, service territory, perks, exclusions, payout caps, BBB rating, and more. 

Company Overview

Super Home Warranty launched its business in 2015. It is a subscription-based home repair and maintenance service based out of San Francisco. Homeowner and real estate plans are available to residents in six states (Maryland, Georgia, Virginia, Illinois, Texas, Arizona) and Washington, D.C.

Super offers more than just repair and replacement services for broken home systems and appliances. It also offers these services:

• Maintenance reminders
• Concierge for maintenance services
• Ability to earn service rewards toward maintenance needs*
• Home data stored digitally
• Mobile app

*You can collect service rewards to apply towards maintenance work every time that a friend you refer signs up for the service.

Homeowner Plans

Home warranty plans offer protection for when your appliances or home systems break unexpectedly. Super offers three homeowner warranty plans: Simple, Signature, and Lux. Homeowner coverage is offered online for homes that are owned or being purchased. If you are selling a home, you must speak with a company representative to purchase coverage. Optional coverage is also available for an additional fee. The waiting period for coverage to begin is 15 days.

*It’s Covered Upgrade is included in Signature and Lux plans and includes coverage for heating, indoor plumbing, water heater, enhanced stoppage coverage, indoor electrical, range/cooktop/oven, lining dishwasher, microwave oven, garage door, permits & code upgrades, refrigerant recapture & disposal, equipment disposal, and structural modifications to accommodate replacement equipment.

Real Estate Plans

Super provides four real estate plans: Secure, Signature, Lux, and New Construction. A real estate plan can help a listing sell more quickly, giving buyers protection against defects found after closing. For details on the New Construction plan, call 844-55-SUPER. The trade service call fee is $75 for all plans.

Seller’s coverage begins upon the company’s issuance of the plan and is purchased by the party selling a home on behalf of the person buying the home after the date the listing is placed. The coverage continues for 180 days, until the closing, or until termination of the listing, whichever comes first. When the seller’s coverage ends, the buyer can then purchase a plan to continue coverage. 

Buyer’s coverage can be purchased up to seven days after the closing date. The plan continues until the expiration date of the policy, 12 months after the date of purchase. 

*It’s Covered Upgrade is included in Signature and Lux plans and includes coverage for heating, indoor plumbing, water heater, enhanced stoppage coverage, indoor electrical, range/cooktop/oven, lining dishwasher, microwave oven, garage door, permits & code upgrades, refrigerant recapture & disposal, equipment disposal, and structural modifications to accommodate replacement equipment.

Homeowner Plan Pricing

Homeowner plan pricing is for single-family with up to 5,000 square feet. We checked prices for all states within Super’s operating territory: Washington D.C., Maryland, Georgia, Virginia, Illinois, Texas, and Arizona. The trade service call fee is $75 for all plans.

Optional Coverage Pricing

These optional coverages are available for homeowner subscription plans that do not already include them. Optional coverage pricing is the same for all states.

Exclusions

Below are a sampling of exclusions for Super's plans. Please see the terms and conditions for a full list of exclusions.

• Dishwasher: Racks, rollers, baskets.
• Built-in microwave oven: Racks, meat probe assemblies; rotisseries.
• Range/oven/cooktop: Meat probe assemblies, sensi-heat burners.
• Range exhaust fan: Screens.
• Garbage disposal: No exclusions.
• Trash compactor: Removable buckets and lock/key assemblies.
• Heat system/heat pump: Secondary heating systems such as fireplaces and associated key valves (unless Lux Plan is purchased) and space heaters; radiant heating components built into walls, floors or ceilings; alternative energy systems and their control systems unless optional coverage is purchased; fuel storage tanks; dehumidifiers and humidifiers and filters; electronic air cleaners; condenser and baseboard casings; flues and vents; plenum; transitions; roof jacks or stands; smart thermostats (unless Smart Home Device Option or Lux Plan is purchased) and smart vents; maintenance or cleaning; problems caused by dirty and/or clogged coils.
• Air conditioning: Secondary or portable cooling systems, chillers; pumps, and lines; PTAC systems; alternative energy systems and their control systems unless optional coverage is purchased; water source heat pumps, fossil fuel control systems and other energy management systems and controls (including computerized equipment connected to the internet); dampers; filters (including electronic/electrostatic and de-ionizing filter systems); electronic air cleaners; outside or underground piping; flues and vents; condenser casings; evaporated cooling pads; roof jacks or stands; smart thermostats (unless Smart Home Device Option or Lux Plan is purchased) and smart vents; pre-coolers; drain pans; condensate line stoppages; plenum; transition; water towers; air conditioning with improperly sized systems; and structural modifications required in connection with any covered repair
• Pools and Spas: Automatic feeders and chemicals; chlorinators; pool sweeps and similar cleaning units; electrical lines; filter elements or media (i.e., cartridges, diatomaceous earth, grids, and sand); jets; lighting; pop-up heads and turbo valves; secondary/auxiliary cleaning equipment and accessories including built-in or detachable cleaning equipment; skimmers; solar heaters and related components; conditions of water flow restriction due to rust and sediment (scale, minerals; and other deposits); structure, liner or shell of the pool; computerized controllers and remote control systems and their components; inaccessible underground and/or concrete encased plumbing.
• Septic Tank: Drain fields, leach lines, aerator/aerator systems and electrical supply lines; cesspools, cesspool cave-ins; insufficient capacity; level sensors/switches; control panels; upgrading system such as to city or municipal sewage system; cost of finding or gaining access to the septic tank or sewer hook-ups; pumping; disposal of waste; chemical treatment of the septic tank and/or sewer lines.
• Drip/Sprinkler Systems: Hydraulic systems, electrical wiring not U.L. rated for underground use, backflow prevention devices, pressure reducers, rain sensors, sprinkler heads with problems caused by abnormal wear and tear such as but not limited to lawn mower damage and pet damage, timer batteries, damage to lines by roots, adjustments or cleaning. Sprinkler lines behind or beneath concrete/paved surface are not covered.

Payout Caps

The company has differing payout caps based on plan and item covered. The payout caps are generous with many allowing for unlimited coverage.

*The aggregate limit is the max amount the company will pay out during the service contract term.

Repair Time

The company will respond to service claims within four business hours during normal business hours and within 48 hours on weekends and holidays. Reasonable efforts will be made to expedite emergency service. Emergency service is defined as plumbing failures that cause interior flooding, a complete loss of heating or cooling in extreme temperatures, loss of electricity, or any other condition that leaves your home uninhabitable. For emergency flooding, Super has a 24-hour emergency service.

Customer Service/Claims

After subscribing to Super, you can contact the company for service via telephone by calling 844-99-SUPER, online after signing up for an account, or through your mobile device. For after-hours service, members can call 1-628-239-2866 for immediate assistance in case of an emergency.

BBB Rating

Super Home, Inc. has a “B” rating with the BBB and has been an accredited business since 2016. The company has a 2-out-of-5 star customer rating based on 201 customer reviews. A total of 160 complaints were received with more than 100 of those being in the category of a “problem with a product or service.” A sampling of complaints indicated problems with missed communications, delays in service, and misdiagnosis of repair needs.

The Competition: Super vs. Cinch Home Services

We compared the home warranty plans of Super vs. Cinch Home Services to see which is the better deal. Cinch Home Services has some pluses including its 180-day workmanship guarantee and higher Better Business Bureau rating.

However, we feel Super is the clear winner with the most comprehensive coverage in its Lux plan. Cinch, however, has a lower starting price for its plans at $27.99 per month compared to Super's plans which start at $45 per month.

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Methodology

There are several aspects to think about in choosing a home warranty. To help readers pick the plan that works best for them, we developed a methodology for reviewing home warranties, which includes a quantified scoring system that evaluates plan pricing, exclusions, payout caps, repair times, and terms, comparing them to other carriers across the industry. Third-party ratings and customer satisfaction scores are factored in to help assess an insurer's overall quality and value.