State Farm Homeowners Insurance Review 2021

Nationwide homeowners insurance with excellent customer service

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State Farm

 State Farm

One of the largest home insurance providers in the U.S., State Farm Insurance offers a variety of property insurance solutions. Its home insurance is backed by strong financial strength ratings and excellent customer service, although it doesn’t offer as many discounts as other insurers. Our State Farm review covers these details and more to help you determine if it’s a good fit for your home insurance needs.

  • Pros and Cons
  • Company Overview
Pros and Cons
Pros
  • Highest possible financial strength rating from AM Best

  • Decent customer service and claims rankings from J.D. Power

  • Offers a variety of property insurance, including condo, landlord, and mobile home

Cons
  • Very few discounts available, compared to competitors

  • Limited information about endorsements online; must contact an agent to see availability in your state

Company Overview
  • Official Website www.statefarm.com
  • Insurance Offered Car, homeowners, condo, renters, life, disability, pet, and more
  • Customer Service Available by phone (800-732-5246)
  • Year Founded 1922

State Farm Basic Home Insurance Policy

The State Farm basic home insurance policy has all the standard coverages:

  • Dwelling
  • Other structures on the property
  • Personal belongings
  • Liability
  • Loss of use of living expenses

If your dwelling is insured for at least 80% of its replacement cost, your personal belongings are also covered to their replacement cost (not their actual cash value with depreciation).

Endorsements

You can add more coverage to your homeowners insurance through policy endorsements that may cost extra, but they may provide additional protection you need. State Farm’s website doesn’t list its endorsements, so you’ll need to speak with a local agent to find out which ones are available in your state, but here are some of the options you may be offered:

  • Homesharing (available in all states except California, where it will be available in April 2021)
  • Identity restoration (recovery from identity theft)
  • Energy efficient upgrades (pays to replace a damaged furnace or A/C unit with a more energy-efficient model)
  • Increased coverage limit for theft of jewelry (up to $5,000)

If you need extra coverage for valuable items, State Farm also offers a separate personal articles policy.

Other State Farm Property Insurance

Depending on your location and needs, you may be able to sign up for the following State Farm insurance plans: 

  • Condo insurance
  • Landlord 
  • Renters
  • Rental property
  • Manufactured home
  • Farm and ranch
  • Flood insurance

State Farm’s Cost for a Basic Home Insurance Policy

Homeowners insurance costs can be influenced by a variety of common and more surprising factors, including:

  • Your credit history, where legally allowed
  • Your location
  • Home security system
  • Your claims history
  • The distance between your house and a fire hydrant
  • Age of home, plumbing, electrical and heating
  • Home rebuilding costs 
  • Your policy’s limits and deductibles
  • Any extras or endorsements you might request
  • Any discounts you qualify for

State Farm Home Insurance Discounts

State Farms offers the following discounts to help homeowners save on the cost of insurance. Discount availability may vary by location, and could include: 

Home Discounts: Alarm equipment, automatic sprinkler, impact-resistant roofing, updated home utilities 

Policy Discounts: Bundled insurance, claim-free discount

State Farm Home Insurance Availability

State Farm homeowners insurance is offered in all 50 states. Policy options and coverage limitations may vary by state. 

How to Get a State Farm Homeowners Insurance Quote

You can get a State Farm homeowners quote online, use the agent locator to visit a local office, or call 1-844-242-1899. The process of getting a State Farm homeowners insurance quote online takes about 15 to 20 minutes. If you have questions during the process, you can call 855-980-8053.

The information you’ll need for an online homeowners quote is fairly standard. Including your Social Security number is optional. Don’t forget to mention any safety features in your home, your insurance history, and whether you have additional valuables you’d like coverage for. 

If you’re married and are getting quotes from a company that uses credit ratings to obtain your insurance rate, always provide the information for both spouses. Some companies will use the rate of the person with the best credit score, and this will save you money.

How to File a Claim with State Farm

To file a homeowners claim with State Farm Insurance, policyholders can call 1-800-732-5246, file a claim online, or use the State Farm mobile app. All of these options are available 24/7, or you can contact a State Farm agent directly during their business hours. 

A State Farm representative will then contact you to go over the details. You’ll need to provide specific information during this review stage, including:

  • Photos of lost items
  • Brand names and model numbers
  • Purchase price and place of purchase
  • Age of item

State Farm Customer Service

 Study How State Farm Fared
 J.D. Power Property Claims Satisfaction Study  #9 out of 19
 J.D. Power Home Insurance Study  #7 out of 22
 J.D. Insurance Digital Experience Study  #14 out of 19 for service
#13 out of 22 for shopping

J.D. Power conducts a number of consumer surveys to gauge satisfaction with homeowners insurance. The J.D. Power 2020 Home Insurance Study surveyed homeowners for customer satisfaction based upon price, interactions, policy information and offerings, the billing process, and the claims experience. State Farm scored 829 points out of 1,000, just above the industry average of 823. When stacked against 21 other insurers, it came in 7th place.

State Farm came in at #9 out of 19 in the J.D. Power U.S. Property Claims Insurance Study. That study surveyed customers for customer satisfaction with their property claims experience based on settlement, claim servicing, reporting a loss (first notice of loss), and the estimation and repair processes. State Farm received 878 points out of a possible 1,000, just below the average of 881. 

In the J.D. Power 2020 U.S. Insurance Digital Experience Study, State Farm ranked #14 out of 19 for service, which reflects consumer experiences for carrying out policy-servicing tasks using the insurer’s digital tools. In the same study, State Farm ranked #13 out of 22 for its digital shopping experience.

Financial Stability

AM Best is a rating agency that reports on the financial strength of insurance companies. Its ratings are a good indication of financial stability. AM Best gives State Farm its highest possible rating of A++ (Superior). This rating is only given to insurance companies who have demonstrated a superior ability to meet their ongoing financial obligations. 

Other Types of Insurance Provided by State Farm

In addition to homeowners insurance, State Farm offers a wide range of insurance options, including: 

  • Auto, including RV, off-road, and other vehicle insurance
  • Life and health
  • Business coverage

Compare Other Home Insurance Reviews

State Farm might not be the best choice for you if you don’t want to get additional marketing inquiries or if you’re looking for more home insurance discounts. To make sure you get the best coverage and value for your needs, consider getting additional quotes from other home insurers like:

Final Verdict
  • State Farm Insurance is a reputable insurance company with strengths in financial stability and customer service
  • State Farm insurance is available in all 50 states, which may make it easier to manage if you need to move. 
  • State Farm doesn’t offer as many home insurance discounts as some competitors, so it may not be the cheapest home insurance option for you.

Methodology

The Balance strives to give consumers unbiased, comprehensive reviews of homeowners insurance providers. To ensure that our content helps you make the right insurance decision for your needs, we review each insurance provider’s coverage options, discounts, customer service and satisfaction, and financial stability.

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. Insurance Information Institute. "Homeowners Insurance Basics." Accessed Jan 4, 2021. 

  2. State Farm. "Help Protect Your Assets With a Personal Articles Policy." Accessed Jan. 4, 2021. 

  3. State Farm. "Have Home or Property Insurance Questions? We've Got Answers." Accessed Jan. 4, 2021. 

  4. State Farm. "Home Insurance Starts with Great Insurance Discounts." Accessed Jan. 4, 2021. 

  5. State Farm. "Homeowners Insurance Quote Checklist." Accessed Jan. 4, 2021. 

  6. State Farm. "Home + Property Claims." Accessed Jan. 4, 2021. 

  7. J.D. Power. "Home Insurance Customer Service and Reputation—Not Price—Drive Lifetime Customer Value, J.D. Power Finds." Accessed Jan. 4, 2021. 

  8. J.D. Power. "Homeowners’ Satisfaction with Property Claims Reaches Record High as Insurers Focus on Relationship Management, J.D. Power Finds." Accessed Jan. 4, 2021.

  9. J.D. Power. "Property & Casualty Insurers Raise Digital Games as COVID-19 Elevates Customer Expectations, J.D. Power Finds." Accessed Jan. 4, 2021. 

  10. Business Wire. "AM Best Affirms Credit Ratings of State Farm Mutual Automobile Insurance Company; Takes Various Credit Rating Actions on Subsidiaries." Accessed Jan. 4, 2021.