Sample Credit Card Billing Error Dispute Letter
Writing a letter to dispute a credit card billing error is the best way to protect your rights under the Fair Credit Billing Act. A letter sent via certified mail gives you proof that you disputed the error in a timely manner. If there’s a future concern about whether you made your dispute in time, your certified mail receipt will come in handy.
You can write a credit card dispute letter to correct billing errors, like unauthorized charges, charges for goods or services you didn’t receive, charges for the wrong amount, math errors on your credit card statement, or payments or credits that didn’t post to your account.
Timeframe for Credit Card Disputes
You must send your dispute letter within 60 days that the billing statement containing the error was mailed to you. Your credit card issuer does not have to resolve billing errors that you dispute after these 60 days.
Many credit card issuers will investigate your dispute even if you make it by phone, as long as it’s within the 60-day window. Following up with a letter gives you an extra layer of protection and gives you an opportunity to provide proof that supports your claim.
Once the credit card issuer receives your letter, they’re required to respond in writing within 30 days. They must also resolve the dispute within two billing cycles of receiving your letter. You're not required to pay anything on the disputed charges while the credit card issuer investigates, but you do have to make any other required minimum payments and finance charges.
What to Put in Your Credit Card Dispute Letter
In your letter, include the transaction or transactions that you’re disputing and the reason you’re making the dispute. Send copies of any proof, e.g. a receipt, that support your dispute. If you’ve already called about the error, mention the date and time of the phone call in your letter and the name of the representative who assisted you.
Check your credit card statement for the credit card issuer’s address for correspondence. Note that this address is usually different from the address where you mail your payment.
Below is a sample letter you can use for credit card billing disputes (not for credit report errors, which require a different kind of letter). Be sure to customize it with your personal information, including your credit card account number or at least the last four digits of the account number. Keep a copy of the letter with the original receipts or other proof for your records.
Sample Credit Card Billing Dispute Letter
City, State Zip
City, State Zip
Re: Account Number
Dear Sir or Madam:
This letter is to dispute a billing error on my account in the amount of $__________. The amount is inaccurate because <describe in detail why the amount is wrong, e.g. the merchandise was returned, late fee is incorrect, etc.>.
I have enclosed copies of <describe any enclosed documentation, e.g. return receipt, cancelled check, etc.> to support my claim. Please correct this billing error as soon as possible.