Salesforce: a company profile (and what it's like to work there)

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Salesforce.com was founded in 1999 as a company that focuses on “software as a service,” or SaaS. Simply put, SaaS allows companies to host software and deliver it to customers over the web, often using a subscription model (as opposed to “software as a product,” which is typically a one-time license purchase that customers then host themselves).

The Salesforce company headquarters is located in San Francisco, and there are also offices in other parts of North America, as well as in Europe and Asia.

They offer “dream job” employment opportunities in any of their 30+ locations, and some remote positions as well.

Product:

With cloud computing as its main focus, Salesforce.com offers a variety of customer relationship management (CRM) software, which is all accessible online and available to customers on-demand via a subscription model.

The company has tailored its CRM application for different departments of an organization, sizes of businesses, and industries. Specializations include:

  • sales;

  • customer service;

  • small business;

  • communications;

  • financial services;

  • healthcare and life sciences;

  • high tech;

  • public sector;

  • and retail.

Salesforce’s CRM software also comes in a variety of editions, each tailored to meet different business needs, and each with their own pricing.

Other products include Community Cloud, an online collaboration program to connect customers, employees, and anyone else involved in a project; App Cloud and Force.com, the company's platforms for building cloud applications; and Chatter, a collaboration application and a platform for building social cloud-computing software.

All of Salesforce’s products involve no hardware and minimal set-up time, so as soon as you make the purchase, it’s ready to use.

Market Position:

Salesforce.com is considered one of the market leaders in sales force automation solutions. The company has been named a Leader in Gartner's Magic Quadrant for sales force automation.

Oracle's Siebel CRM and CRM On Demand applications are also listed at Leaders, and are therefore major competitors of Salesforce.com's products.

According to Gartner, the SaaS model has really taken off for sales force automation, as companies look for ways to start using these types of applications without having to fork out huge dollars upfront for on-premises software installations.

Salesforce.com's Sales Cloud solution has also received awards from research firm Independent IT Analyst for categories such as "Highest Customer Satisfaction," "Best User Interface," "Most on Time on Budget Implementations" and "Best Reports and Dashboards."

Job Opportunities:

On Salesforce.com's Careers page, you can search by location or by job category. Typical tech positions include:

For seven years in a row (2015 included), Salesforce has been on Fortune’s list of 100 Best Companies to Work For.

They have also received employer awards from LinkedIn, GlassDoor, and Forbes.

Tips for Applying:

When you click on a position, it will take you to a page with the job description.

An "Apply" button appears on the top right of the page under an “Action” heading. Click on that and it'll take you to an area where you can submit information about yourself and include your resume.

Beyond the necessary technical skills, Salesforce.com typically looks for people with:

  • excellent written and oral communication skills;

  • and strong interpersonal and relationship-building skills to help with team development.

Make sure you emphasize both your technical skills and your "soft" skills on your resume and during your job interview with the company.

As cloud computing takes off around the world, more companies are releasing cloud-based tools and programs. But when it comes to CRM on the web, Salesforce.com is still #1.

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Note: Updates to this article have been made by Laurence Bradford.

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