Retail and Customer Service Interview Questions and Answers

retail store
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Interviewing for a job can be a stressful experience, but it doesn't have to be. Careful preparation can take much of the uncertainty out of the experience, and ensure that you present yourself in a confident, competent way.

Before the big day, make sure you have a few appropriate interview outfits and that you have done your homework. Do some research about the company you are applying to, and review interview questions you may be asked.

These are some of the interview questions that you may be asked on a retail / customer service job interview.

Retail / Customer Service Interview Questions

Questions About You

Customer Service Questions

  • What is customer service? - Best Answers
  • What is good customer service? - Best Answers
  • Why do customers shop at this store? 
  • A customer leaves without paying for gas, what would you do? 
  • A co-worker is rude to customers, what would you do?
  • The credit card machine is broken. What do you say to the customers?
  • A customer wants to pay for $15 worth of merchandise in quarters, do you accept it? 
  • A customer wants to return a package of food that is open and half gone. What will you do? 
  • What is most important - a good product or friendly, fast service? 
  • You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?
  • A customer becomes irate with you, and demands to speak to your supervisor, how do you handle the situation?
  • You discover one of your co-workers giving free merchandise to his friends. What would you do?

Sample Math Questions

  • The customer's purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her?
  • If one bottle of soda costs .99, how much do three bottles cost? How much do they cost with 5% tax added on?
  • Each pot of coffee holds 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make during our two-hour rush?How many pots of coffee will you need to make?
  • Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?
  • A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him?
  • 55 x 20 =
  • 24 - 48 =
  • 62 + 28 + 14 + 36 =
  • 82.20 - 53.66 =
  • 15 x 7% =
  • 8.50 x 4% =
  • 19 x 15%

Math Tips for Retail Interviews
When you're asked math questions during a retail job interview, the interviewer wants to know that you have basic math skills. These tips will help you answer math questions you may be asked during an interview.

Interview Questions to Ask the Interviewer

One of the questions you may be asked during a job interview for a retail or customer service position is "Do you have any questions for me?" Have a list of questions ready to ask that will clarify the job requirements, your schedule, the flexibility of the position, and anything else that would help you decide whether you would want the job if it were offered to you.

Remember that interviewing works both ways and asking questions is an opportunity to be sure the job is a good fit. You don't need to ask all these questions, but make a list of the ones that are most important to you, so you're prepared to ask questions during your job interviews.

Here's a list of questions to ask.

  • How many hours per week do you expect that I would work?
  • What are the typical shifts covered by this position?
  • Are weekend/evening hours required?
  • How flexible are the hours and the schedule?
  • Do the hours vary weekly, or stay the same?
  • What are your busiest times during the day?
  • What is the busiest day here?
  • Do you schedule people for primarily the same hours every week, or do they vary greatly?
  • Are there extra hours available during the holidays?
  • How far in advance is the schedule posted?
  • How many sales associates are on the floor during a shift?
  • Is there a supervisor on during all shifts?
  • Who does your displays?
  • What is your biggest selling item?
  • Do you offer commission?
  • Are the performance reviews done by the store manager, or does a regional manager come in?
  • Does this company have a policy of promoting from within?
  • How many full-time employees does this store employ?
  • What kind of atmosphere among the employees is there at this store/shop/boutique?
  • What kind of growth do you expect to see from this company over the next five years?
  • Will I be a part of a team, or be working primarily independently?
  • Will I have the opportunity to interview with the supervisor of this position?
  • Can you describe for me a typical day in this position?
  • How would you describe your company's management style?
  • Is there opportunity for growth within the company?
  • What do you like best about working here?
  • What do you like least about working here?
  • Would you change anything about this department?
  • If I'm offered this position, how soon would you like me to start?
  • How many applicants are you interviewing for this position?
  • Is there a dress code? What would I need to wear to work?
  • Do you have any additional questions for me? - How to Respond
  • When should I expect to hear from you?

More Interview Questions to Ask

The last job interview question you may be asked is "What can I answer for you?" Have an interview question or two of your own ready to ask. You aren't simply trying to get this job - you are also interviewing the employer to assess whether this company and the position are a good fit for you.

More Interview Questions and Answers
Questions you'll be asked when interviewing, how to prepare answers to interview questions, along with sample answers to typical job interview questions.

What to Wear to a Retail Interview
When you're deciding what to wear for a job interview at a retail store, what's appropriate will depend on the type of retailer you're applying to. Review these tips for what to wear so you're dressed appropriately for the job you're applying for.

How to Get the Job: How to Get a Retail Job

What You Can Expect to Earn: Retail Salesperson | Retail Supervisor | Customer Service Representative