Receptionist Interview Questions

Businessman giving receptionist his credit card
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At many organizations, receptionists are the face and first impression of a company. Every new client, job applicants, employee, or third party vendor will pass by or check in with a receptionist, so employers are eager to find someone that will be responsible, friendly and calm. 

Receptionist Skills to Focus on During an Interview

Receptionists must have strong organizational and communication skills including soft skills like customer service, multitasking, and the ability to make quick judgment calls.

 

Receptionist positions have a heavy focus on the ability to articulate, actively listen and write well while exuding an even and respectful temperament. Individuals in this role must also hone the ability to multitask, as many high-volume offices have constant movement, so receptionists must be prepared to hold multiple calls, engage in in-person contact with others, as well as general clerical duties and administrative tasks all at once. 

Because of the ever-increasing technological advancements in the workplace, receptionists are now required to have certain technical skills in addition to traditional soft interpersonal skills. You must have experience using phone systems and office machines such as printers, copiers, scanners and fax machines, in addition to computer applications like spreadsheets and industry-specific software. 

Receptionist Interview Questions

Review a list of frequently asked questions for receptionists.

What do you know about this company and our services?

Have you worked as a receptionist before?

How many employees worked in your last office?

What motivates you to do reception and administrative work?

How many people on average did you interact with on a daily basis at your last job?

Describe your previous duties as an administrative assistant, secretary, or receptionist.

Have you needed to handle sensitive or confidential tasks in the past? Were you comfortable handling these tasks?

What do you do to keep up in a fast-paced work environment?

How do you keep your daily schedule organized?

What messaging system and calendar programs do you use?

Do you have any experience with additional software programs?

What role does a Receptionist play in a customer’s first impression of an organization?

How did you add value to your last company?

How strong are you computer skills?

What contributions did you make by way of increased revenues, reduced costs, and saved time?

What is your typing speed, and what is your average error level?

Tell me about your customer service experience.

What type of security protocol did you follow at your last job?

What safety and security measures were you forced to abide by at your last company?

What was the procedure for accepting deliveries? Personal packages?

Tell me about a time you had to deal with an angry customer or guest, either on the phone or in person. How did you handle the situation?

Tell me about a time where you were pressured to share confidential or private information.

How do you prioritize calls, clients, deliveries, and other issues that must be addressed immediately?

Tell me about a time that you went above and beyond at a previous job.

Are you willing to work overtime?

Tell me about a time that you had to multitask at work.

General Job Interview Questions
In addition to job specific interview questions, you will also be asked more general questions about your employment history, education, strengths, weaknesses, achievements, goals and plans. Here's a list of the most common interview questions and examples of answers.

Related: List of Receptionist Skills | Receptionist Resume Example | Receptionist Cover Letter Example

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