WalMart Replaces Scan and Go with New App

Walmart's New Mobile App

Woman shopping with coupons in market
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Walmart launched the Scan & Go program in select stores from 2012 to 2014. Originally, the program allowed customers to download the app to the phones and use them as a scanning device. The program was a terrible failure, with customers complaining about the app and its issues. It was only available for iPhone users, store, personnel were not trained to use the app in case of problems, and there was no troubleshooting available if a product did not scan accurately.

The program ended abruptly in 2014 due to overwhelmingly negative feedback. 

However, Walmart did listen to customers and learned from the experience. They have launched a new app that makes shopping easier and more cost effective. 

The Walmart Mobile App

With the Walmart app, customers can use their smartphone, of any variety, to shop at the store. Users link a credit card or bank account to the app. Then, at checkout, they can just scan the phone to pay rather than needing to have their wallets handy. The process is secured through a passcode, or, for some phones, through fingerprints. As long as the phone can use apps and has a camera, the Walmart App will work. 

It is a risk for Walmart, as it is going up against Apple Pay and Android Pay systems. But Walmart is still one of the most prominent retailers in the country. In 2016, it was reported that Walmart served 140 million customers a week and 22 million use the app as they shop.

 

The app has other features such as the ability to refill prescriptions at the Walmart pharmacy, store shopping lists, save wish lists, and arrange online orders. 

Savings Catcher

As a subset of the Walmart app, Walmart has also introduced the Savings Catcher into the market. This program changes how you shop and save money.

After a shopping trip, when you get home, enter your receipt number into the Savings Catcher website or scan it using the Walmart app. Walmart will scan local competitors to see if the products you purchased are available for a lesser price. If the products are found at a cheaper cost, the difference is credited to your account. You have up to seven days to enter your receipt information. 

You can take out the money whenever you like, or you can let it build over time. The one catch is that the Savings Catcher savings must be withdrawn in the form of a Walmart gift card rather than cash. 

If Walmart is a regular part of your shopping routine, this is a great way to shop for your regular essentials without worrying about scanning ads or cutting coupons. Walmart does the legwork for you and gives you the savings to use on your next shopping trip.

With the lessons learned from Scan & Go, Walmart has developed a user-friendly app that simplifies the shopping experience and helps customers save money, encouraging customer loyalty.