Quicken Won't Download or Update Bank Transactions
Several things could be causing your Quicken finance software to fail at downloading and updating transactions, from your account settings to server maintenance at your financial institution. The following common issues and suggestions can help you resolve the problem.
No Internet Connection
The first thing to do is check to make sure you have a working internet connection. You can do this by visiting a website such as Google or Bing. If you're able to connect to the site and perform a search, then your internet connection is likely not the problem.
Financial Institution Servers Are Offline
If you're having trouble downloading transactions, next look to the financial institution you're trying to connect to. There may be a problem on their end. If so, banks and online brokerages often will post a notice on their website or send out an email alert to customers if they are performing any maintenance that will affect your ability to access your data.
Check the bank website for notices, and check your email for a message from your financial institution regarding planned outages, maintenance, or scheduled downtime. It could be you may simply need to wait a few hours before you can complete the download.
Incorrect Account Settings in Quicken
If server maintenance isn't an issue, check the account information in your Quicken settings against the information provided by your financial institution on how to set up Quicken downloads. Verify whether your bank supports Quicken connectivity if you're unsure.
Also, there may be an issue if you recently changed your financial institution account password through their website. Make sure you update your Quicken account settings if so.
Find out whether there was any suspicious activity or other security concern with your account that may have prompted the financial institution to reset your password or lock your account. If you're unsure but cannot access your account, contact the bank's customer support for assistance.
Issues at the Bank
In some cases, you'll be missing transactions because they haven't yet cleared the bank. This is often the case with checks, which can take a few days to clear. The bank likely marked the transaction as pending, and won't include the transaction in your download until it's fully completed.
If you attempt to manually download your bank transactions using WebConnect, you might miss transactions if the bank won't allow you to download the most recent transactions until your monthly statement has closed.
Finally, the problem could stem from a change your bank has made to the files made available for download. If so, the fix will have to come from the bank, not Quicken or yourself.
Missing Quicken Entries
If you're having trouble with just one or two transactions, you might need to go through your Quicken data to locate them. In some cases, you might find a missing transaction because it was previously deleted.
Quicken won't automatically re-download deleted transactions, so you'll need to re-enter the transaction manually. Check to see if a missing transaction was moved to another account register, or if the missing transaction could have been incorrectly matched to another transaction in your account register.
Specific Error Message and Code
If you get a specific error message and code when attempting to access your financial institution to download and update transactions, check the error code on Quicken's website for a specific explanation of what may be happening.
Common Quicken error messages you may receive include:
- Error CC-501: This is not a problem with your financial institution, but rather an issue with Quicken. Try waiting 24 hours before trying again.
- Error CC-506: Quicken can't find the correct account. This error can result when Quicken attempts to access a financial institution account that has been closed, or the account number or information has changed on the financial institution's website. Try updating Quicken or refreshing your account.
- Error CC-508: This is likely caused when your financial institution has changed its website, added a new web page, or introduced a pop-up window, such as a request to verify or update your personal contact information, that requires an action by you to continue. Make sure you've updated to the latest release of Quicken and try refreshing your account information. You may need to adjust your security or cookies settings for the connection to work properly.
If your Quicken settings look correct when compared to recommendations from your financial institution but your issue is still not resolved, try these steps:
- Call or email your financial institution and ask if anything has changed with the Quicken setup, or if they are having problems with their file servers.
- Wait a couple of hours and then attempt to download transactions again. Beyond scheduled maintenance or downtimes for a financial institution, there may also be an unscheduled outage or even a temporary internet outage between you and your financial institution that is beyond their control which is preventing access to their servers.
- Visit the Quicken Community Support website, which has solutions for frequent issues listed under various categories.
- If you don't find your answer on the Quicken Community Support site, call Quicken Customer service.
It can be frustrating when banking applications do not perform as expected, especially when downloading or updating banking transactions. These instructions should assist you in troubleshooting any issues you may face when performing these functions.
Quicken Help. "Which Banks Are Supported in the latest Release of Quicken?" Accessed March 4, 2020.
Quicken Help. "I'm Missing Some Transactions or New Transactions Did Not Download From My Bank (Quicken for Windows)." Accessed March 4, 2020.
Quicken Help. "Connection Types in Quicken." Accessed March 4, 2020.
Quicken Help. "Error Message: OL-220, OL-221, OL-222, OL-223, OL-224, OL-225, or OL-226 When Using Online Services." Accessed March. 4, 2020.
Quicken Help. "Error When Using Online Services: OL-89 or OL-89b." Accessed March 4, 2020.