Progressive Home Insurance Review

Excellent standard homeowners insurance coverage at affordable prices

We publish unbiased reviews; our opinions are our own and are not influenced by payments from advertisers. Learn about our independent review process and partners in our advertiser disclosure.
Progressive Insurance logo in blue italic block letters

Founded in 1937 as an auto insurance company, Progressive now offers an impressive collection of insurance products and serves policyholders from the Maine coast to the Mojave Desert. Progressive offers standard home insurance policies that include a comprehensive collection of coverages, as well as numerous discounts help policyholders reduce their premiums. Progressive is a formidable contender in the homeowners insurance market, but can it provide the protection your home needs? Our home insurance review will help you sort out the details to discover if Progressive is the right insurer for you.

  • Pros and Cons
  • Company Overview
Pros and Cons
Pros
  • Nationwide coverage

  • Very financially stable

  • Quick online quotes

  • Ranked as a great place to work by Fortune and Forbes

Cons
  • Partners with other carriers to underwrite homeowners policies

  • Limited add-on coverage options

  • No standard claims process

Company Overview
  • Official Website www.progressive.com
  • Insurance Offered Home, renters, car, boat, ATV, pet, dental, business and more
  • Customer Service By phone 24/7 at 1-888-671-4405 or through the contact form or live chat at https://www.progressive.com/contact-us/
  • Year Founded 1937

Progressive Standard Home Insurance Policy 

Progressive’s standard homeowners policies include a comprehensive set of coverages, including dwelling, other structures, personal property, loss of use, personal liability, and medical payments. It is comparable to a standard HO-3 policy. This means it will pay to rebuild your home’s main structure; covers your driveway, patio, and more; will pay to replace personal belongings like electronics; will help pay for living expenses such as hotel bills, meals and more if you’re displaced from your home; will help pay to repair another person’s property when you’re at fault for damages; and will help pay medical bills if someone sustains an injury on your property.

Progressive’s personal property coverage also protects your belongings when they’re not in your home. For example, if someone steals your laptop from a hotel room, your personal property coverage will help pay to replace it. This type of coverage sets limits on certain types of property, like artwork, collectibles and jewelry.

Bear in mind that all standard coverages are subject to your policy’s deductible. If your policy has a $1,000 deductible and your roof sustains $5,000 worth of covered damage during a storm, your dwelling coverage will pay $4,000, but you’ll have to foot the bill for the additional $1,000.

Endorsements

Although some major providers offer many endorsement options, Progressive only offers two endorsements that you can add to your standard home insurance policy:

  1. Water backup: Standard homeowners policies don’t cover losses caused by sewer systems or basement sump pumps. Water backup coverage can help pay for water and sewage removal, structural repairs, and the replacement of damaged furniture and appliances.
  2. Personal injury: Personal injury coverage helps pay your legal expenses if someone sues you for offenses like libel, slander or wrongful eviction. For example, if someone in your household defames the character of someone on social media, personal injury coverage can help pay your court costs, lawyer’s fees and settlement costs.

Progressive’s Cost for Standard Policy

To find out how much Progressive charges for a home insurance policy, we requested a quote using the following profile:

  • Homeowner: Male, unmarried, 35 years old
  • Location: Chicago suburb
  • Home built: 1971
  • Home size: 1,500 square feet
Coverage Cost
Dwelling (replacement cost) $234,000
Personal Property (replacement cost) $117,000
Personal Liability $300,000
Medical Payments $5,000
Loss of Use $46,800
Other Structures $23,400
Deductible $1,000
Wind and Hail Deductible $2,340
Annual Premium $958

We were pleased with the $958 annual rate we received. And we were particularly impressed to find that American Strategic Insurance, the policy underwriter, provided dwelling and personal property replacement cost coverage in its standard policies. When calculating dwelling coverage, carriers estimate how much it would cost to completely rebuild your house. If you own a home that doesn’t meet current building codes, your dwelling coverage may not pay all the rebuilding costs. However, replacement cost coverage pays to rebuild your house, even if the expenses exceed the coverage limit.

Most standard homeowners policies only provide actual cash value personal property coverage, which pays a depreciated value for your belongings. Replacement cost coverage pays to replace items such as appliances, furniture, and TVs at current prices. Typically, providers only offer replacement cost coverages as add-ons, but Progressive included them in our standard policy quote.

Progressive Home Insurance Discounts

Progressive offers a few standard discounts that could help you save 12% or more on your home insurance.

  • Bundle discount: Bundle your homeowners policy with Progressive car insurance coverage and you could save 12% or more on your auto policy. You can also save by bundling Progressive home insurance with a boat, motorcycle, or RV policy.
  • New construction discount: When you build or buy a newly constructed house, Progressive may offer you a discount.
  • New purchase discount: Buy a new home or switch from renters insurance, and you may qualify for a homeowners insurance discount. 
  • Safety and security device discount: Install a burglar or fire alarm, or a home security system, and Progressive may give you a discount on your homeowners premium.
  • Quote in advance discount: Shop for home insurance at least 10 days before you need the coverage and Progressive may offer you a lower rate.
  • Electronic documents discount: Opt to receive your Progressive policy documents via email for a discount.
  • Pay in full discount: Pay your entire annual premium up front for a discount.

Discounts may vary by state, policy, or underwriter.

Progressive Home Insurance Availability 

Progressive sells home insurance in all 50 states and Washington, D.C. So, if you’re transferred to another state, or you’re a member of the military that often relocates, you can stick with Progressive wherever you land.

How to Get a Progressive Homeowners Insurance Quote

You can request a quote online or by calling the 24/7 customer service line at 1-888-671-4405. When requesting a quote, you’ll need to know the following:

  • Property’s address
  • Year it was built
  • Type of construction
  • Proximity to the nearest fire hydrant and fire station
  • Special features, such as a deck, fireplace, or swimming pool
  • Type of heating

In many states, Progressive’s online quote system interacts with public record databases that hold information about the house you want to insure. Often, the system automatically populates detailed information about a home such as the capacity of a garage, type of flooring and square footage. It’s a time saver, allowing you to verify the information instead of entering it. You can typically answer the questions and receive a quote in about 10 minutes.

We were disappointed that Progressive didn’t allow us to customize the coverages in our quote. We had to accept the rebuild value the system automatically generated and didn’t have the option to increase our personal property or personal liability coverages, or to add endorsements.

How to File a Claim with Progressive

Since Progressive doesn’t underwrite its home insurance policies, you’ll need to contact the insurer that underwrote and manages your policy. If you’re not sure which company underwrote your policy, call Progressive at 1-800-776-4737 for assistance. Claims processes vary among companies—some accept online claims, while others may require you to file over the phone. 

In general, you’ll need to:

  • Contact the police and file a report immediately, such as if there was a burglary. 
  • Take steps to prevent additional damage, like covering a broken window or contacting a contractor to make temporary repairs. 
  • Take photos (close-ups and wide shots) of all structural and personal property damage.
  • Collect receipts of damaged personal belongings and have your home inventory handy to discuss the cost of items with a claims agent. 

Progressive Customer Service

Three Progressive partner insurance companies made the cut in J.D. Power’s 2020 Property Claims Satisfaction Study, but only Nationwide earned an above-average customer satisfaction index score.

Insurer Rank Overall Customer Satisfaction Index Score 2020 (out of 1,000)
Nationwide 5 886
ASI Progressive 16 867
Homesite 18 852

Three Progressive partners were ranked in J.D. Power’s 2019 U.S. Home Insurance Study, but all had below-average customer satisfaction index scores.

Insurer Rank Overall Customer Satisfaction Index Score 2019 (out of 1,000)
ASI Progressive 8 809
Nationwide 14 796
Homesite 22 760

The National Association of Insurance Commissioners (NAIC) fields complaints about home insurance companies and assigns a complaint index score to each provider, with a baseline score of 1.0 representing the industry average. Although Progressive has improved its NAIC complaint index score in the last couple years, it could still improve its customer service.

Year NAIC Complaint Index Score
2019 2.18
2018 1.71
2017 7.69

Digital tools are increasingly important for consumers. Progressive offers a mobile app that lets policyholders access billing and payment information, policy information and documents, and pay insurance premiums.

In J.D. Power’s 2019 Insurance Digital Experience Study, Progressive ranked seventh in the service category with an average score. In the survey’s shopping category, Progressive ranked second, with an overall customer satisfaction score well above the industry average. Progressive ranked high in the shopping category because its online tools make it quick and easy to obtain a quote. 

Financial Stability 

Always choose an insurance company that has the financial backing to meet its claims responsibilities. AM Best, the worldwide leader in insurance industry financial ratings, gives Progressive an A+ (Superior) financial stability rating, which means that Progressive should have no problem paying your homeowners claim, even if your house is damaged in a widespread disaster.

Other Types of Insurance Provided by Progressive

Progressive’s extensive portfolio of insurance products offers coverage for all types of vehicles, from boats to ATVs to Segways. It also offers coverage for renters, homeshares and mobile homes, as well as personal coverage like dental and pet insurance. Finally, business owners can explore its options for commercial auto insurance, workers’ compensation, and more.

Compare Other Home Insurance Reviews

Progressive home insurance isn’t the best choice for all homeowners. When shopping for a homeowners policy, request quotes from several companies and select a provider that delivers a good combination of coverages, discounts, and rates. Also consider one of these highly rated home insurance companies:

Final Verdict
  • Progressive offers nationwide home insurance coverage at reasonable rates. 
  • Standard Progressive homeowners policies include all the basic coverages most property owners need. In some locations, and through some insurance partners, Progressive’s home insurance policies also include personal property replacement cost coverage, which most major carriers only offer as an option.
  • Progressive extends several discounts, but it lacks a loyalty discount and savings programs for gated communities, seniors, and folks who’ve paid off their mortgages.
  • Since Progressive doesn’t underwrite its own homeowners policies, coverages, claims processes, and discounts may vary by insurer.
  • Progressive home insurance is a great option for price-conscious homeowners who need several types of insurance policies. But it’s not the best choice for people who need loads of optional coverages, like for business property, electronic data recovery, or valuable items.

Methodology

The Balance strives to give consumers unbiased, comprehensive reviews of homeowners insurance providers. To ensure that our content helps you make the right insurance decision for your needs, we review each insurance provider’s coverage options, discounts, customer service and satisfaction, and financial stability. 

In addition, we look at the cost of a basic policy in a residential neighborhood in Illinois, a state whose average insurance premiums are close to the national average. We request a quote for the following profile:

  • 35-year-old applicant with a mortgage
  • Insured for five years
  • No claims
  • Arlington Heights, Illinois residential neighborhood
  • 1,500 square foot home 
  • Built in 1971
  • $300,000 building value
  • $500,000 in liability
  • $1,000 deductible

We also include a number of other variables when asked, such as a 10-year-old roof upgrade. All of these factors were chosen to represent a consumer with an average home. Your situation may be quite different, but our quote is not meant to cover every kind of situation, but rather give a sample of what premiums could be. We use the same profile for every homeowners insurance provider we review, to give the best chance of comparing providers’ costs across the board.

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. Progressive. "How Progressive Began & Evolved." Accessed Oct. 5, 2020. 

  2. Progressive. "Homeowners Insurance Discounts and Ways to Save." Accessed Oct. 5, 2020.

  3. J.D. Power. "Homeowners’ Satisfaction with Property Claims Reaches Record High as Insurers Focus on Relationship Management, J.D. Power Finds." Accessed Oct. 5, 2020. 

  4. J.D. Power. "Home Insurance Customer Satisfaction Declines, Opening Door for Insurtech Disruptors, J.D. Power Finds." Accessed Oct. 5, 2020. 

  5. NAIC. "Progressive Cas Ins Co National Complaint Index Report," select "Homeowner." Accessed Oct. 5, 2020. 

  6. J.D. Power. "Mobile Gains Traction with Insurance Customers, But Digital Interactions Fall Short of Expectations, J.D. Power Finds." Accessed Oct. 5, 2020. 

  7. AM Best. "Progressive Casualty Insurance Company Rating," login required. Accessed Oct. 5, 2020.

  8. Insurance Information Institute. "Facts + Statistics: Homeowners and Renters Insurance." Accessed Oct. 5, 2020.