Although it helps people with unsecured debt including payday loans, Progressive Debt Relief company is not accredited by the two most reputable professional associations serving the debt relief industry and is not transparent about its pricing and qualifications. If you’re considering Progressive Debt Relief, you would be better off choosing a different debt relief provider.
- Pros & Cons
- Key Takeaways
Can get help settling most types of unsecured debt
Client portal allows you to manage your account 24/7
Company has helped settle more than $5.3 million in debt since 2005
Not accredited by AFCC or IAPDA
Fees aren’t disclosed
Customer service isn’t available on the weekend
- Locations where Progressive Debt Relief can legally do business aren’t disclosed.
- The company doesn’t disclose what qualifications you’ll need to meet to enroll in its program (e.g., if you need to have a minimum amount of unsecured debt).
- Information about how long it typically takes for clients to get out of debt isn’t disclosed.
- Many reviewers said they experienced communication problems with the company.
- Types of Debt Relief Unsecured debt
- Fees Not disclosed
- Average Repayment Period Not disclosed
- Accreditations None
- Minimum Debt Not disclosed
- Official Website https://progressivedebtrelief.com/
Progressive Debt Relief helps people negotiate settlements on their unsecured debt (e.g., credit cards, payday loans, and medical bills) in an amount less than they owe. Once the company has successfully negotiated settlements with your creditors on your behalf, you’ll be required to pay Progressive Debt Relief a fee. While the fee isn’t disclosed, a good estimate is 15% to 25% of total enrolled debt (the industry average). As required by law, there aren’t any upfront fees.
Since debt settlement can potentially impact your credit negatively for up to seven years, make sure you only consider it after you’ve exhausted all other options, such as credit counseling or debt management plans. These debt relief programs won’t hurt your credit as much since you’ll repay the full principal balance. Plus, you may be able to get a reduced interest rate.
Read on to learn more about the debt settlement program offered by Progressive Debt Relief!
Progressive Debt Relief is a debt settlement provider founded in 2005 and headquartered in Maitland, Florida. The company has helped people settle more than $5.3 million in debt since its founding. Its primary focus is on unsecured debt such as payday loans, medical bills, and credit cards.
Unfortunately, the company isn’t accredited by the American Fair Credit Council (AFCC), one of the most well-known professional associations serving the debt relief industry, nor is it accredited by the International Association of Professional Debt Arbitrators (IAPDA), which is focused on helping debt relief providers train their employees on the laws and regulations governing the debt relief industry. The best debt relief companies hold both accreditations.
Another drawback is that Progressive Debt Relief doesn’t provide information about areas where it can and cannot offer its services. Most debt relief providers have some state limitations due to varying state-specific debt relief laws, and the best debt relief companies often disclose where they’re able to do business and what they can do for people who live outside their geographic footprints (e.g., provide a referral to another provider).
Our research didn’t reveal any recent government lawsuits against Progressive Debt Relief at the state or federal level.
Debt Relief Options
As stated, Progressive Debt Relief provides support for unsecured debt and you may also be able to get help with debts in collection like lease agreements or cell phone bills. It doesn’t support debt secured by collateral such as home mortgages or auto loans. Although many debt relief providers can’t help with any student loans, some work with private student loans on a case-by-case basis, Progressive Debt Relief doesn’t mention student loans so it’s unclear if assistance for this type of debt is provided.
It’s also unclear what, if any, qualifications you’ll need to meet to work with Progressive Debt Relief. Most debt relief companies require a minimum amount of unsecured debt ($7,500 to $10,000 is common) and you’ll often need to be at least 60 days delinquent on your debt to qualify. Progressive Debt Relief doesn’t disclose this information.
The company doesn’t offer other debt relief services like debt consolidation loans, credit counseling, or help with bankruptcy filings.
Like its competitors, Progressive Debt Relief doesn’t charge any upfront fees, and you’ll only pay a fee once the debt has been successfully negotiated on your behalf. The company doesn’t disclose its range of typical fees on its website. Instead, it only states that it’s committed to charging fees at the low end of industry standards.
Debt settlement companies usually charge a fee ranging from 15% to 25% of the total enrolled debt. Beware of any debt relief company wanting to charge you an upfront fee, as this isn’t legal.
Besides not sharing its typical fee range, Progressive Debt Relief doesn’t provide information about savings its customers usually experience before and after fees, nor does it disclose how long its debt resolution is expected to take (24 to 48 months is typical for the industry). These facts are usually disclosed by the competition.
The lack of transparency about fees, savings, and program duration are some of the biggest concerns related to this company.
Customer Service: Unavailable on Weekends
If you want to speak with a debt advisor or account manager with Progressive Debt Relief, you’ll need to contact them Monday through Friday between the hours of 9:00 a.m. and 5:30 p.m. ET. The company is closed on Saturdays and Sundays.
To reach Progressive Debt Relief by phone, you can call these toll-free phone numbers:
- Existing Clients: 1-866-404-9120
- Non-Clients: 1-877-590-1847
You can also send an email to firstname.lastname@example.org and someone from Progressive Debt Relief will get in touch with you.
The lack of service on weekends is a drawback to Progressive Debt Relief as it’s common for the best debt relief companies to hold some business hours on Saturdays, even if closed on Sundays. Another drawback is that live chat isn’t available; however, this isn’t unusual.
Customer Satisfaction: Communication Issues Are Common
We considered reviews from a wide variety of sources to gain insight into what it’s like to work with Progressive Debt Relief. We found numerous complaints from people finding it difficult to cancel their accounts and receive refunds on the amount paid towards future debt settlements. In conjunction with this issue, quite a few clients also mentioned communication problems with the company. Responses by Progressive Debt Relief suggest refunds were eventually issued.
On a positive note, multiple reviewers said Progressive Debt Relief helped them successfully settle their debts. Even so, the volume of negative reviews suggests communication issues are common. This is something to be aware of should you choose to sign up for Progressive Debt Relief’s services.
Once you’ve signed up for services, you’ll be able to monitor your progress in real-time by logging into Progressive Debt Relief’s client dashboard. If you need one-on-one account management support, you can call customer service to speak with an account manager during the company’s normal business hours.
Before you sign up for services with Progressive Debt Relief, you’ll get a free consultation. Your advisor will help you analyze your financial situation and develop a plan to help you meet your financial goals. For example, they’ll calculate your debt-to-income ratio so you understand how much you can afford and help you build a realistic monthly budget.
Although the free consultation is a nice service, Progressive Debt Relief doesn’t provide details about the type of training your advisor has received and what options, if any, might be offered other than debt settlement. The best debt relief companies disclose the types of training their debt counselors receive (e.g., certification by the IAPDA) and the other options that might be suggested or offered (e.g., referrals to credit counselors, debt consolidation loans, etc.).
It’s common for debt relief providers to offer free consultations before you sign up for services. This is because it’s illegal for these companies to charge an upfront fee. Since free consultations are common, a key differentiator is the level of training your advisor has received. Some of the best-trained debt advisors are IAPDA-certified.
In addition to Progressive Debt Relief’s debt settlement program, its website has a blog with helpful financial education tips and resources.
How Progressive Debt Relief Compares to Other Debt Relief Companies
One of the main competitors to Progressive Debt Relief is Freedom Debt Relief. Similar to Progressive Debt Relief, Freedom Debt Relief helps its clients negotiate settlements with their creditors on their unsecured debts for an amount less than they owe. The companies are both well-established and have been in business since the early 2000s. Even so, there are some differences.
Consider these key differences between Progressive Debt Relief and Freedom Debt Relief:
- While Freedom Debt Relief can help negotiate private student loans on a case-by-case basis, Progressive Debt Relief doesn’t mention student loans on its website.
- Freedom Debt Relief typically charges its customers a fee of 15% to 25% of the total enrolled debt (the industry average).
- Progressive Debt Relief doesn’t disclose the number of fees it typically charges, though it states that it’s committed to charging fees towards the low end of the industry average.
- Freedom Debt Relief requires you to have at least $7,500 in qualifying debt to enroll in its debt settlement program.
- Progressive Debt Relief doesn’t disclose any minimum debt requirements.
- Freedom Debt Relief is accredited by the AFCC and the IAPDA.
- Progressive Debt Relief isn’t accredited by any debt relief industry associations.
If you’re choosing a debt relief service, Freedom Debt Relief is the better choice. Not only is it more transparent than Progressive Debt Relief, but it’s also accredited by the two most reputable professional associations serving the debt relief industry.
Read our full Freedom Debt Relief review.
|Progressive Debt Relief vs. Freedom Debt Relief|
|Progressive Debt Relief||Freedom Debt Relief|
|Types of Debt Relief||Unsecured personal debt, some business debt||Unsecured personal debt, some private student loans, some business debt|
|Fees||Not disclosed||15% to 25% of enrolled debt|
|Minimum Debt||Not disclosed||$7,500|
|Accreditations||None||AFCC and IAPDA|
Although Progressive Debt Relief has been in business for a long time, it’s not accredited by the two primary professional associations serving the debt relief industry. Plus, while it’s able to help people settle most types of unsecured debt, it’s unclear if Progressive Debt Relief can help negotiate settlements on student loans. This is a detail that’s usually disclosed.
The biggest issue with Progressive Debt Relief is that it’s not fully transparent about its product offering. Not only does it not disclose its typical fees, but it also doesn’t disclose if you need to meet any minimum debt thresholds to qualify for its program. Overall, you would be better off choosing a debt relief provider that’s more transparent about its debt settlement product.
All of our reviews of debt relief companies are based on extensive research and analysis of each company's offerings, customer service, pricing, years in business, accreditation, and more. To rate Progressive Debt Relief and other providers, we developed a debt relief review methodology that compares the debt relief options offered, additional features, fees, success rates, and reported customer experiences to help us provide insights into things like customer service and the strength of each company’s offerings.
You can read our full methodology for a complete description of how we reviewed each company.