Pioneer American Life Insurance is a subsidiary of American-Amicable, offering simplified-issue life insurance products. Pioneer American sells policies through local, independent agents, with very few policy details available online. While Pioneer American offers no-exam policies and may be worth a look, potential customers should compare policy prices and details with other top-rated life insurance companies before making a purchase.
- Pros and Cons
- Key Takeaways
Most policies are simplified issue (no exam required)
Can borrow against cash value of some policies
Limited transparency about policies and pricing available
Independent agents are paid and incentivized to sell policies
More customer complaints than average according to NAIC
- Pioneer American Life Insurance offers term, whole, and universal life policies.
- Pioneer American Life Insurance offers similar insurance policies to other American Amicable companies.
- Pioneer American Life Insurance is headquartered in Waco, TX.
- Pioneer American Life Insurance has an A (Excellent) rating from AM Best.
- Year Founded 1961
- Kinds of Plans Term, Universal, Whole Life
- Number of Plans 3
- Payment Options Monthly, Annually
- Official Website www.pioneeramerican.com
Pioneer American Life Insurance offers term, whole, and universal life insurance to individuals. We researched Pioneer American’s financial stability, policy plan options, riders, website tools, and customer service reviews to help you compare the life insurance policy options of Pioneer American Life Insurance with the competition.
Pioneer American Life Insurance was founded in 1961 and is now a subsidiary of American-Amicable Life Insurance Company. American-Amicable offers life insurance through a group of sister companies including Pioneer American Life Insurance Company, Pioneer Security Life Insurance Company, Occidental Life Insurance Company, and IA Life Insurance Company.
Pioneer American Life Insurance offers term, whole, and universal life insurance policies. While policy details and pricing are not available online, customers can contact an independent insurance agent for details about policies by filling out an online form.
Pioneer American Life Insurance is licensed in 36 states (not available in CT, DE, IA, ME, MI, MN, ND, NE, NH, NY, PA, SD, VT, WI), but actual availability varies by product and state.
Pioneer American Life Insurance Company offers three types of life insurance plans including term, whole life, and universal life plans. Details are not available online, and to obtain plan information, coverage, and pricing details, you will need to contact an independent agent.
Pioneer American Life Insurance Company may offer riders for their life insurance policies, but details are not available online. A rider is a policy enhancement that offers additional coverage options to an insurance policy. Rider fees are typically billed as a small percentage of the policy premium, or as a flat annual fee. Fees vary by policy, product, and options selected.
To find out what riders might be available, you will need to contact an agent directly.
Customer Service: Email or Phone
Pioneer American Life Insurance offers support over the phone or via email. Clients can also reach out to an independent insurance agent for pricing and policy questions.
Pioneer American Life Insurance customer service business hours are Monday through Friday, 8 a.m. to 4:45 p.m. CT. Clients can reach customer service by calling 800-736-7311 or sending an email to email@example.com.
Pioneer American Life Insurance does not offer live chat support online.
Customer Satisfaction: More Complaints Than Average
According to the National Association of Insurance Commissioners (NAIC) complaint index, Pioneer American Life Insurance receives more complaints than the industry average life insurance company. While an average complaint score is 1.0 (the lower, the better), Pioneer American Life Insurance received a 1.77 score. This is the result of only two formal complaints, but compared to other companies its size, this is more than average. This score is worse than both 2018 and 2019, which were 0.00 and 1.35, respectively.
J.D. Power also ranks companies based on customer satisfaction, but neither Pioneer American nor American Amicable was included in the 2020 U.S. Life Insurance Study.
Financial Strength: A (Excellent)
Pioneer American Life Insurance is a strong financial company with an A (Excellent) rating from AM Best. This strength is the result of a strong balance sheet, profitable operating performance, and a high-quality fixed-income investment portfolio. This high rating from AM Best gives customers confidence that Pioneer American can pay out life insurance claims.
Cancellation Policy: Hard To Find for Most Policies
Pioneer American Life Insurance follows the state-regulated free-look period for insurance policies. If a customer decides to cancel for any reason within that period, they will receive a full refund of premiums paid. This period is usually 10-30 days, depending on the state.
After the free look period, cancellation terms vary among life insurance policies. Pioneer American Life Insurance Term life policies can be canceled at any time, but will not provide a refund of premiums paid.
For whole and universal life policy cancellations, you will need to reach out to an independent life insurance agent for details.
Pioneer American Life Insurance’s cancellation fees are not publicly listed and may vary per policy.
Price of Pioneer American Life Insurance: Not Available
Pioneer American Life Insurance premiums vary by policy, and prices are not available online. Typically term policies cost less than permanent life policies, and universal life policies allow for flexible premiums.
Quotes can be obtained by filling out the online contact form.
How Pioneer American Life Insurance Compares to Other Life Insurance
Pioneer American Life Insurance offers basic life insurance policies including term, whole, and universal plans. While full details about its policies are not found online, Pioneer American does work with local independent insurance agents who can review and discuss policy options with you.
Pioneer American life Insurance receives more complaints than other companies its size, but it does have a strong financial rating from AM Best, which is a good sign for its ability to pay claims. Here’s how Pioneer American Life Insurance compares to a larger national life insurance company.
Pioneer American Life Insurance vs. Transamerica Life Insurance
Both Pioneer American Life Insurance and Transamerica offer a variety of life insurance policies and both companies also offer simplified-issue (no-exam) life insurance options. While Transamerica offers policy details and term life pricing online, Pioneer American requires contact with an independent insurance agent for policy details.
Here are a few key differences between Pioneer American Life Insurance and Transamerica:
- Pioneer American Life Insurance has been around since 1961, while Transamerica started much earlier in 1930.
- Transamerica offers access to six available riders for policy customization, while information about Pioneer American riders is not available.
- Transamerica has local offices around the country, easily found using the Agent Locator tool, while Pioneer American is only available through local, independent agents.
While Pioneer American Life Insurance offers the basics in life insurance, Transamerica offers policy and pricing transparency, with low rates for term policies for young, healthy adults.
Read our full Transamerica Life Insurance review.
|Pioneer American Life Insurance||Transamerica Life Insurance|
|Market Share||N/A||Eight-largest in the U.S., 2.80%|
|Number of Plans||3||6|
|Online Quotes Available?||No||Yes (term life only)|
|Service Method||Email, Phone||Email, phone, in person|
|AM Best Rating||A (Excellent)||A (Excellent)|
|Complaints Index||1.77 (below average)||1.31 (below average)|
Pioneer American Life Insurance offers basic life insurance coverage sold through independent agents in 36 states in the U.S. Most policy details are not available online, and there are more formal customer complaints than other companies its size, according to the NAIC.
That being said, Pioneer American does offer simplified-issue policies that require no medical exam. This may be a good option for those in poor health, though we recommend shopping around for the best pricing. If you are looking for a basic, simplified-issue policy, Pioneer American Life Insurance may be worth a look; however, you can also find more policy options and transparency from top-rated life insurance companies that are available nationwide.
All of our reviews of life insurance companies are based on extensive research and analysis of each company’s offerings, customer service, financial stability, cost, and more. For each company, we compared the life insurance products offered, as well as available features, and reported customer experiences. Visit our life insurance review methodology for the full breakdown of what we evaluated for over two dozen companies.