Physicians Mutual Insurance Company Review

Doctor and patient using digital tablet in office. Getty Images/LWA/Dann Tardif

  Company Overview

Physicians Mutual was started in 1902 by Edwin E. Elliott as a provider of health insurance to medical professionals.  Since that time, it has expanded to become a national provider of life, dental, and supplemental health insurance as well as annuities and funeral pre-planning services. It provides coverage to customers in 50 states through a network of over 850 agents and through its online website.

The Physicians Mutual family of insurance companies includes Physicians Mutual Insurance Company ($2.03 billion in assets and $279.7 million in total claims paid annually) and Physicians Life Insurance Company ($1.43 billion in assets and $129.7 million in total claims paid annually). The company headquarters is located in Omaha, Nebraska. Rob Reed is the current President and CEO of the company.

Financial Stability Ratings, Customer Service Ratings and Company Awards

Physicians Mutual has consistently high financial strength ratings from these insurance rating organizations:

Physicians Mutual has been a BBB accredited company since 1940. It has an “A+” rating with the Better Business Bureau.  Over a three-year period there were a total of 66 closed complaints. This is a relatively small number of complaints for such a large company. In 2014, Wiese Research Associates published a study which measured overall customer satisfaction through customer responses.

Physicians Mutual received a 97 percent satisfaction rating from customers who purchased a health or life insurance policy.

In 2014, Physicians Mutual received the Arbor Day Award presented by the Arbor Day Foundation. The company has help plant more than 250,000 trees and has a “Trees in Memory” program which plants a tree in honor of customers at the time of their death.

  The company has also received awards for workplace wellness as well as innovation in Medicare Supplemental Insurance options.

Insurance and Financial Products

  • Life Insurance: Three types of life insurance are available from Physician Mutual including Term Life Insurance, Whole Life Insurance, and Juvenile Life Insurance.
  • Medicare Supplement Insurance: A Medicare Supplement insurance policy can help you pay for services not covered through Medicare, filling your gap in coverage. A representative can help you choose an option right for you based on your unique medical situation and needs.
  • Dental Insurance: The dental coverage through Physicians Mutual pays for over 300 covered procedures including routine exams, fillings, crown and dentures. There is no deductible and you can choose your own provider.
  • Accident Insurance: Cash benefits for covered accidents are paid directly to you. This is an option chosen by many customers as a supplement to primary health insurance to help cover additional medical expenses such as deductibles, coinsurance, out-of-network expenses and costs that exceed your annual maximum coverage amount.
  • Supplemental Health Insurance: This policy pays cash benefits directly to you to help cover medical bills where your primary health insurance policy leaves off. A cancer insurance policy is also available to help pay for cancer treatments, drugs, therapies and cancer specialists. The cancer policy also covers preventive care screenings.
  • Annuities: Annuity plans are available through Physicians Mutual to help you with retirement savings and generate a retirement income. Immediate annuity and deferred annuity plans are available.
  • Funeral Pre-Planning: The funeral pre-planning program allows you to pre-pay for a funeral with a death benefit that grows over time and also allows you to leave other insurance benefits to a beneficiary.

Customer Service Center

The company website provides a 24/7 customer service center to policyholders where they have instant access to view insurance policy information, forms to update personal information, pay your bill online, sign up for automatic bank withdrawal for policy payments and access to frequently asked policy questions.

The Bottom Line

In business since 1903, Physicians Mutual has stood the test of time.

It has excellent financial strength and customer service ratings. As a national provider, the company offers a comprehensive line of life insurance, supplemental health insurance, annuities and funeral pre-planning services to customers nationwide. It is a good option to consider for customers shopping for the best value on an insurance policy. Not all coverage options are available in every state.

Contact Information

To learn more about what insurance products are available, to find an agent, or to receive an insurance quote, you can visit the Physicians Mutual website  or call 1-800-228-9100, 8 a.m. – 5 p.m. Central Standard Time.