OneAmerica Life Insurance Review

Standard term and whole life policies from local agents

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OneAmerica

OneAmerica

Our Take

OneAmerica Life Insurance is a long-standing insurance company that offers whole and term life insurance through independent agents around the U.S. Policies are underwritten by its subsidiary, American United Life Insurance Company. While pricing and exact coverage details are not available online, policies may be a good fit for those looking for temporary or permanent life insurance coverage.

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Policies offer level premiums

  • Very few customer complaints (according to NAIC)

  • Whole life policies offer annual dividends

Cons
  • Agents receive financial incentive to sell OneAmerica products

  • No universal or final expense plans available

  • Quotes not available online

Key Takeaways
  • OneAmerica Life Insurance also offers retirement plans, annuities, and long-term care insurance. 
  • OneAmerica Life Insurance is a subsidiary of OneAmerica Financial Partners, Inc, a large holding company.
  • Insurance is available in all 50 states.
Specifications
  • Year Founded 1877
  • Kinds of Plans Term, Whole
  • Number of Plans 2
  • Payment Options Monthly, Annual
  • Official Website https://www.OneAmerica.com/

Introduction

OneAmerica Life Insurance offers basic term and whole life insurance products. We researched OneAmerica Life Insurance’s financial stability, policy plan options, riders, website tools, and customer service reviews to help you compare the life insurance policy options of OneAmerica Life Insurance with the competition. 

Company Overview

OneAmerica Life Insurance was founded in 1877 by the Knights of Pythias, a fraternal organization based in Washington D.C. It has grown over the years, acquiring life insurance and other financial companies, and is now a subsidiary of its parent organization, OneAmerica Financial Partners, Inc. OneAmerica Life Insurance is headquartered in Indianapolis, Indiana.

OneAmerica Life Insurance offers term and whole life insurance policies with a few available riders. As a mutual company, policyholders are owners of the company, and some policies offer annual dividends. Policy quotes are not available online and require speaking with an independent insurance agent for pricing details.

OneAmerica Life Insurance is licensed in all 50 states, but actual availability varies by product and state. 

OneAmerica Life Insurance also offers retirement services, annuities, and supplement insurance products as employee benefits.

Available Plans 

OneAmerica Life Insurance offers two types of life insurance plans (term and whole life) that are underwritten by its subsidiary, American United Life Insurance Company. OneAmerica also offers an economic life value calculator to help users figure out how much coverage they may need.

Term Life Insurance

OneAmerica Life Insurance offers a standard term life policy with coverage lengths ranging from 10 to 30 years. Coverage amounts vary, and details about the total death benefit available will need to be obtained from an insurance agent. The term policy is convertible, meaning that it can be converted into a whole life policy at the end of the term.

Whole Life Insurance

OneAmerica Life Insurance’s whole life policy is a type of permanent life insurance that covers the insured for a lifetime. This policy can accumulate cash value, which can be borrowed against or accessed early with optional riders. The whole life policy offers a guaranteed cash value and level premiums as well.

You will need to speak with an agent for complete details. 

Available Riders

OneAmerica Life Insurance offers access to several riders for its life insurance policies. A rider offers additional benefits or custom coverage options to an insurance policy. Rider fees are typically billed as a small percentage of the policy premium, or as a flat annual fee. Fees vary by policy, product, and options selected.

Details about OneAmerica Life Insurance’s riders are not available online and must be obtained through an independent insurance agent.

Customer Service: Email or Phone

OneAmerica Life Insurance offers support over the phone or via email. Clients can also contact their local insurance agent (from whom they purchased the policy) for support.

OneAmerica Life Insurance customer service can be reached by calling 1-800-537-6442 or sending an email to ICCenter@oneamerica.com. Business hours are Monday-Friday from 8:00 a.m. to 6:00 p.m ET.

OneAmerica Life Insurance does not offer live chat support online.

Customer Satisfaction: Few Complaints  

While OneAmerica Life Insurance doesn’t service clients directly, its subsidiary, American United Life Insurance Company, does. According to the National Association of Insurance Commissioners (NAIC) complaint index, American United receives fewer complaints than the industry average life insurance company. While an average complaint score is 1.0 (the lower, the better), American United Life Insurance received a 0.06 score. This is in line with the 2018 and 2019 scores as well, which were 0.02 and 0.03, respectively.

J.D. Power also ranks companies based on customer satisfaction, but neither OneAmerica Life Insurance nor American United Life Insurance Company was included in the 2020 Life Insurance Study.

Financial Strength: A+ (Superior)

OneAmerica Life Insurance is a strong financial company with an A+ (Superior) rating from AM Best. This rating is based on OneAmerica’s strong balance sheet, operating performance, business profile, and appropriate enterprise risk management. This very high rating from AM Best gives customers confidence that claims can be paid out as they arise.

Cancellation Policy: No Details Available

U.S. states require a minimum “free-look” period for insurance policies. If a customer decides to cancel for any reason within that period, they will receive a full refund of premiums paid. OneAmerica Life Insurance doesn’t advertise a free-look period, which means they likely offer at least the state minimum free-look period (usually 10 to 30 days, depending on the state). You can ask your agent about the free-look period in your state.

After the free look period, cancellation terms vary between life insurance policies. OneAmerica Life Insurance Term life policies can be canceled at any time, but will not provide a refund of premiums paid. 

For whole life policy cancellations, you will need to reach out to a life insurance agent for specifics.

OneAmerica Life Insurance’s cancellation fees are not publicly listed and may vary per policy. Check with your agent for these fees before signing up for a policy.

Price of OneAmerica Life Insurance: Not Available  

OneAmerica Life Insurance premiums will vary by policy, but they are not available online. Quotes and policy details will need to be obtained directly from an independent insurance agent found using OneAmerica’s find an agent tool. 

Term policies typically offer lower premiums, as coverage is only temporary, and policies do not build cash value. Whole life policy premiums are typically higher, as coverage lasts a lifetime, and policies build cash value over time.

How OneAmerica Life Insurance Compares to Other Life Insurance

OneAmerica Life Insurance offers simple term and whole life policies with a few available riders. While the policy selection may not be great, the company does receive very few complaints compared to other companies its size. OneAmerica Life Insurance does not offer online quotes for policies, instead requiring applicants to talk to an insurance agent. 

Here’s how OneAmerica Life Insurance compares to another large life insurance company.

OneAmerica Life Insurance vs. Zander Life Insurance

Both OneAmerica Life Insurance and Zander offer term life policies. While OneAmerica’s policies are underwritten by its subsidiary, Zander’s policies are underwritten and serviced by its referral partners. OneAmerica Life Insurance focuses on selling through local, independent agents. Zander, on the other hand, is not an insurance provider but rather an online agency that helps users comparison shop for term life policies from top-rated insurers.

Here are a few key differences between OneAmerica Life Insurance and Zander:

  • Zander offers term life insurance quotes through partner companies, with online applications available.
  • OneAmerica Life Insurance offers whole life policies while Zander does not.
  • Zander offers instant-issue life insurance, requiring no medical exam, while OneAmerica does not.
  • OneAmerica Life Insurance term policies are convertible to whole life policies.

While OneAmerica Life Insurance offers two standard life insurance policies, Zander comparison shops term policies to help online shoppers get the best price.

Read our full Zander Life Insurance review.

  OneAmerica Life Insurance Zander Life Insurance 
Market Share N/A N/A 
Number of Plans  2 1
Online Quotes Available?  No  Yes 
Service Method  Email, phone, local agent Phone and email 
AM Best Rating  A+ (Superior) A (Excellent) or better 
Complaints Index  0.06 (excellent) Varies based on referral partner
Final Verdict

OneAmerica Life Insurance offers a small selection of life insurance policies, with very little detail about coverage and pricing online. Policy riders may also be available to help customize policies, but you will need to speak with a local agent for details.

That said, OneAmerica policies (underwritten by American United Life Insurance Company) receive very few formal complaints, according to data from NAIC. OneAmerica also has a very high rating from AM Best, which is important for the payout of life insurance claims.

Overall, OneAmerica may be worth a look, if just to get a competing quote to compare with other top life insurance companies. If you are looking for more policy options or the ability to purchase life insurance online, you will need to look elsewhere.

Methodology 

All of our reviews of life insurance companies are based on extensive research and analysis of each company’s offerings, customer service, financial stability, cost, and more. For each company, we compared the life insurance products offered, as well as available features, and reported customer experiences. Visit our life insurance review methodology for the full breakdown of what we evaluated for over two dozen companies.