Nationwide Insurance Company Review

Company Overview

Portrait smiling family on beach. Getty Images/Hero Images

Choosing an insurance company is not always an easy task. We all hear so many commercials and advertisements from insurance companies claiming that each one offers the best services and products. You probably recognize the familiar commercial jingle singing what Nationwide Insurance wants you to remember - - “Nationwide is on Your Side.” But what you may be wondering is what this insurance company has to offer that makes it a good choice for your insurance needs and one you will want to consider when making insurance quote comparisons.

Nationwide Mutual Insurance Company has been in business for over eight decades. In the company’s beginnings, it was a small mutual auto insurer in Ohio that insured only farmers. A mutual company is one that is owned by its policy holders. From these humble beginnings, Nationwide Insurance has expanded its insurance lines and coverage territory to include 32 states and the District of Columbia.

Nationwide Financial Services is also part of the Nationwide family of companies and is one of the largest financial services in the world. Fortune 500 has ranked Nationwide Insurance in its top 100 companies. The company became a publicly-traded entity in 1997 and currently has assets of over $135 billion. The current CEO of Nationwide Insurance is Steve Rasmussen.

Financial Stability

One thing Nationwide Mutual Insurance Company has to offer its customers is financial stability. Why is this important?

You don’t want any insurance carrier who is “here today and gone tomorrow.” Financial stability means that the insurance company has sound financial assets, makes wise investments and will be able to pay any claims presented. A.M. Best gives Nationwide Insurance an “A+” Superior rating with a financial size category of XV ($2 billion in assets or greater).

Although the rating has a negative outlook, they are still very financially secure. Insurance market conditions are erratic at best, so the negative implications could change after the next business quarter. Moody’s rates Nationwide with an “A1” rating while the S&P rating is “A+”. The outlooks from both Moody’s and S&P are stable.

Product Offerings

From the Nationwide website, you can receive a quote for auto, boat, motorcycle, homeowners, renters, life insurance, group medical, business, pet and farm insurance and more. Depending on what state you live in, you can get an insurance quote online or visit one of the local Nationwide Insurance offices. There is an agent locator on the website to assist you in finding a local agent.

To receive an insurance quote, you can visit the Nationwide Insurance Website, a local Nationwide office or call 1-877 On Your Side (1-877-669-6877).

Perks

Nationwide Insurance has several attractive perks to offer its insurance customers including:

  • Mobile Claims Application: A mobile application that takes you step-by-step through the claims process.
     
  • Discounts: Many discounts are available including multi-policy, multi-car, good student, anti-theft device, passive occupant restraint, accident forgiveness, loyalty and defensive driving among others.
     
  • Easy-to-Use Website: Nationwide Insurance offers a useful and informative website for its customers. From the website, you can get a quote, locate a local agent or read useful tips and information about different types of insurance and products.

Customer Satisfaction Level

Nationwide Insurance has an "A+" Better Business Bureau rating. There is a BBB alert for Nationwide Insurance. However, it seems this has to do with counterfeit checks fraudulently issued by individuals having no affiliation with Nationwide Insurance. Nationwide encourages anyone with questions about suspicious activity to contact its Office of Customer Advocacy at 800-882-2822.

According to the BBB's Nationwide Insurance profile, the company has 101 total reviews. Out of the 101 total reviews, 96 were negative, 4 were neutral and 1 was positive.

There were a total of 412 customer complaints. Nationwide received a composite score of 3.72 out of 5 stars.

J.D. Power and Associates gave Nationwide Insurance average ratings (3 out of 5) across the board in a customer auto claims satisfaction survey. The areas where the company was rated include overall customer satisfaction, repair process, rental car experience and settlement process among others.

Contact Information

To learn more about its insurance products or to receive a quote, visit the Nationwide Insurance website or call 1-877-On Your Side (1-877-669=6877).