National Debt Relief Review

Relief for most types of unsecured consumer debts with reasonable fees

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National Debt Relief

National Debt Relief

overall rating
3.8

Our Take 

National Debt Relief offers debt settlement services for most types of unsecured consumer debt at an industry-average fee ranging from 15% to 25% of your total enrolled debt. Although you can’t get support on Sundays, and only limited support is available on Saturdays, National Debt Relief is a solid debt relief provider.

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Pay industry-average fees

  • State-specific information available on website

  • Access to free eBooks and other resources

  • Member of the AFCC and IAPDA

Cons
  • Not available in all states

  • Existing customers can’t access customer service on weekends

  • Must be experiencing a financial crisis to get help

  • Live chat isn’t available

Key Takeaways
  • National Debt Relief has helped settle over $1 billion in debt.
  • You can get help settling most unsecured consumer debts, along with some private student loans and unsecured business debt.
  • You need to have at least $7,500 in qualifying debt to work with National Debt Relief.
  • Although there’s no phone support available on Sundays, you can send an email to the company’s support team and someone will respond to you once they return to the office.
  • Customers are generally satisfied with the level of service and communication they get from the National Debt Relief.
Specifications
  • Year Founded 2009
  • Types of Debt Relief Unsecured debt, such as credit cards, payday loans, personal loans, and some private student loans
  • Fees 15% to 25% of total enrolled debt
  • Average Repayment Period 24 to 48 months
  • Accreditations AFCC and IAPDA
  • Minimum Debt $7,500
  • Official Website www.nationaldebtrelief.com

Introduction

National Debt Relief is a large debt relief provider that has worked with over 100,000 clients and helped settle over $1 billion in debt since its inception in 2009. It can negotiate most unsecured consumer debt as well as help with some private student loans and business debt.

The service offered by National Debt Relief is a debt settlement program. If you choose to enroll in the program, the company will work with your creditors to negotiate settlements for an amount less than you owe. You won’t be required to pay any upfront fees, and you’ll be provided with a clear summary of the program expectations before you enroll. All-in-all, if you’re looking for a debt settlement provider, National Debt Relief is a solid contender.

Warning

Charging upfront fees is illegal and if a company does, that is a key danger of debt settlement.

Note that there’s no guarantee your creditors will agree to settle for an amount less than you owe. Plus, you’ll need to have saved enough cash to cover the negotiated balance plus any fees before a settlement is arranged. 

Keep in mind that debt settlement can result in a severe negative impact on your credit. It should be a last resort after first seeking credit counseling and considering a debt management plan.

Company Overview

National Debt Relief was founded in 2009 and is headquartered in New York. The company is a member of the American Fair Credit Council (AFCC), a leading professional association for the debt relief industry. The company is also a member of the well-regarded International Association of Professional Debt Arbitrators (IAPDA). Since its founding, National Debt Relief has helped more than 100,000 clients resolve over $1 billion in unsecured debts. 

Although the company offers debt relief services in 42 states, giving it one of the largest footprints in the industry, its services are not available for individuals living in CT, KS, ME, NH, OR, SC, VT, and WV. Even so, National Debt Relief provides free information about debt relief options by phone or email to people throughout the United States. The company’s website also contains information about the debt relief practices required by each state. 

Our review of the National Debt Relief did not reveal any recent legal actions against the company by the government as of April 2021.

Debt Relief Options

National Debt Relief can help consumers negotiate most types of unsecured debt. This includes credit cards, personal loans, personal lines of credit, and medical bills. It’s also able to negotiate the balances owed on collections and repossessions as well as some private student loans and business debts. 

Even so, there are some types of debts the company can’t help you negotiate such as lawsuits, back taxes, utility bills, and loans to the government. Furthermore, National Debt Relief can’t provide support for loans secured by collateral such as mortgages or car loans. 

To qualify, you’ll need to be several months behind on your payments. You also need to have $7,500 or more in qualifying debts and you need to be experiencing a financial crisis with no clear resolution—for example, you recently lost your job, your income changed because of a divorce or death in the family, you have problems with the IRS, or you’re dealing with unexpected medical bills.

Fees

You can expect to pay fees ranging from 15% to 25% of your total enrolled debt with National Debt Relief, and you won’t pay anything until your debt is settled. These fees are average for the debt relief industry. You’ll be provided with a detailed agreement about the fees you can expect to pay and the process before you sign-up for services.

Tip

Pay close attention to the wording in your debt relief agreements to avoid surprises. Most debt relief companies charge fees based on a percent of the enrolled debt. This means your fee will be based on a percentage of the total debt you enroll in the program, not the ultimate settlement amount.

According to data provided by National Debt Relief, many clients who completed the program were able to experience 30% savings on the debt they settled (inclusive of fees) over 24 to 48 months. 

Keep in mind that the amount of savings you’ll experience and the time it takes to complete the program will vary based on your specific circumstances. The faster you can set aside money for the program, the quicker you’ll be able to get out of debt and the less it will cost you.

Note that debt relief companies are required to disclose their fee structure, how long you can expect the program to take, and any negative consequences of the program (e.g., your credit score will likely go down) when you enroll. It’s also illegal for them to charge any upfront fees. Ask questions about these items and carefully read your agreement before signing up with any debt relief provider.

Customer Service: Live Support 6 Days a Week

If you need assistance, you can speak with a National Debt Relief team member via the phone Monday through Saturday. Debt relief experts are on standby Monday through Friday from 8:00 a.m. to midnight ET, as well as on Saturday from 10:00 a.m. to 10:00 p.m. ET. If you’re an existing client, you can reach a customer service representative Monday through Friday from 10:00 a.m. to 8:00 p.m. ET. 

To contact National Debt Relief by phone, you can call these toll-free phone numbers:

  • Debt Relief Expert: 1-800-300-9550
  • Customer Service Representative (Existing Clients): 1-888-660-7427

You can also reach National Debt Relief by email at any time by sending a message to service@nationaldebtrelief.com.

One drawback is that there’s no live chat available. You also can't reach a customer service representative on weekends if you’re an existing client nor can you get a consultation from a debt relief expert on Sundays. You can, however, submit a request for a free quote on National Debt Relief’s website, and a debt relief expert will contact you. 

Customer Satisfaction: Expect Regular Communication

We reviewed numerous third-party sources to get a feel for what it’s like to work with National Debt Relief. Many reviewers noted that National Debt Relief was able to help them successfully settle their debt. They also indicated that the company held to its agreements and communicated with them regularly. Some of the negative reviews were about the amount of time it took for debt settlement to occur and the fees’ size, noting it would be cheaper to do it yourself. 

Overall, people appear to be satisfied with their experience with National Debt Relief and like the level of communication. 

Account Management

After you’ve signed up for services with National Debt Relief, you’ll be able to track your progress online. Clients are given access to an online portal that can be used 24 hours a day, seven days a week, and you can also call customer service Monday-Friday.

Other Features

National Debt Relief doesn’t provide other services like debt consolidation loans or credit counseling. Although its website provides some information about these two debt relief alternatives, it only offers debt settlement services. 

National Debt Relief’s website contains a variety of free calculators and other tools you can use to manage your debt and you can even access a couple of free eBooks about budgeting and saving money. 

How National Debt Relief Compares to Other Debt Relief Companies

One of the primary competitors to National Debt Relief is Freedom Debt Relief, one of the largest debt settlement companies in the United States. We chose to compare these companies since their product offerings are so similar. The fee structure and qualifications these companies require are the same, with each company charging 15% to 25% of enrolled debt and requiring you to have at least $7,500 of delinquent qualifying debt. 

However, there are a couple of key differences between the two companies, including:

  • Freedom Debt Relief doesn’t offer its debt relief services in CO, HI, IL, ND, NJ, OR, RI, VT, WA, and WV.
  • National Debt Relief doesn’t offer its services in CT, KS, ME, NH, OR, SC, VT, and WV.
  • You can reach a debt consultant or customer service agent seven days a week with Freedom Debt Relief. 
  • National Debt Relief doesn’t provide any phone support on Sundays.

Although the two companies provide a comparable service level, Freedom Debt Relief is more readily available to its customers with phone support available seven days a week, giving it a slight edge over National Debt Relief.

National Debt Relief vs. Freedom Debt Relief
  National Debt Relief Freedom Debt Relief
Year Founded 2009 2002
Amount of Debt Resolved Since Inception Over $1 billion Over $10 billion
Types of Debt Relief Unsecured consumer debt, as well as some private student loans and unsecured business debt Unsecured consumer debt, as well as some private student loans and unsecured business debt
Fees 15% to 25% of enrolled debt 15% to 25% of enrolled debt
Minimum Debt $7,500 $7,500
States Where Debt Relief Services are Unavailable CT, KS, ME, NH, OR, SC, VT, and WV CO, HI, IL, ND, NJ, OR, RI, VT, WA, and WV
Phone Support 6 days a week (no support on Sunday) 7 days a week

Final Verdict

National Debt Relief is a well-known debt settlement company with over a decade of successful business operations. If you choose to work with this company, you’ll be charged fees in line with the industry average (15% to 25% of total debt enrolled in the program). You can expect it to take two to four years to complete the program and you’ll need at least $7,500 in qualifying debt to enroll. Although the program is best for unsecured consumer debt, National Debt Relief can also help with some private student loans and business debt.

Overall, people seem satisfied with the level of experience they received from the National Debt Relief. The most common complaints are related to how much it costs and the time the program takes to complete. The biggest drawback is that you can’t get support on Sundays, and Saturdays’ support is reserved for potential clients. Even so, National Debt Relief is a solid contender if you’re in the market for a debt relief provider.

Methodology 

All of our reviews of debt relief companies are based on extensive research and analysis of each company based on offerings, customer service, pricing, years in business, accreditation, and more. To rate National Debt Relief and other providers, we developed a debt relief review methodology that compares the debt relief options offered, additional features, fees, success rates, and reported customer experiences to help us provide insights into things like customer service and the strength of each company’s offerings.

You can read our full methodology for a complete description of how we reviewed each company.