Marty Pine is a recognized thought leader and an internationally known Global Business Services Professional who has worked as a senior executive in customer, provider and advisor companies. A foremost outsourcing expert for the last 19 years, Marty has deep experience and contacts in India, the Philippines, China, Russia, Eastern Europe, Brazil, Latin America, and domestically. Before Outsourcing was called Outsourcing, Marty was the US President responsible for sales and project management of three (3) joint ventures from India. Marty created and executed the strategy to sell project based work versus body shopping. As an expert in BPO / ITO / KPO and “the Office of the Future”, Marty has been an innovator in the use of internal and external providers to achieve operational process improvements, increased efficiency/productivity, and to drive operating units to meet cost management objectives. Leveraging an expert knowledge of multiple Outsourcing Models, Pricing Models, Shared Service Centers, Utility Computing and M&A activities, Marty is an accomplished Senior Executive with a proven track record of success in Operations, Delivery, Development and Sales/Marketing.
Marty has held a number of Senior Management and Advisory positions: • Most recently, as the SVP Global Strategic Sourcing, at a major Property & Casualty Insurance & Re-Insurance Company, he outsourced over 2,200 resources in ITO / BPO / KPO while reducing costs by more than $170 million year over year. • As President of his own Sourcing Advisory firm, GO!-Global Outsourcing, which he eventually sold, Marty worked with clients, vendors and venture capital firms. For clients, he was the US advisor for an outsourcing deal worth $5.2 Billion, re-transitioned an outsourced deal to in-sourced, helped identify M&A target and integrate M&A activities, and set up shared service centers. For Provider firms, Marty helped create strategies to differentiate them, rolled out Global Delivery Models, and trained and hired sales teams. For venture capital firms, Marty helped to reduce run rates and allow their products/services to come to market, while reducing burn rates for startup investments.
• While at a Global Multi-National Provider Marty was the Account Executive responsible for Applications only Outsourcing worth $1.2 billion while re-badging 800 employees. Part of his responsibility was to move 15% of the contracted work offshore, when no one else had ever been offshore. Marty also built a Remote Work Management practice and created/ran a cost center with multiple shared service centers (US, Canada, Northern Ireland) and offshore vendor partnerships, which resulted in competitive consulting rates and increased margins. • Prior to his success in outsourcing; Marty also owned and took a software development firm public and was named CEO/Chairman of the Board. He had worldwide development, manufacturing and sales P&L responsibility for the system that precedes the PC into the marketplace. As part of this effort, Marty hired and trained a dedicated sales force and created “one-to-many” marketing programs.
Marty is a frequent speaker at Outsource World, World BPO / ITO Conference, World Sourcing Forum and other conferences. He also enjoys teaching MIS and Outsourcing as an adjunct faculty member at multiple universities MBA programs.