Macy’s American Express Card Review

If you spend a lot at restaurants, grocery stores, and gas stations each year, you may be able to earn a significant amount of rewards with this card. However, it’s important to understand you’ll only be able to redeem your rewards for Macy’s “Star Money,” which is only good for Macy’s merchandise. If you’re a frequent Macy’s shopper, on the other hand, you may love what this card has to offer.

Pros Explained

• High rewards earning rate on some non-Macy's purchases: This card gives you 3% back at restaurants plus 2% back at gas stations and supermarkets. These rewards rates are generous when you compare to other rewards credit cards with no annual fee.
• Access to special Macy’s discounts and sales: You’ll get 20% off your Macy’s purchases (up to a total savings of $100) on the day you apply for the card and again on the following day. You’ll also qualify for special members-only sales and perks. 
• Automatic “Silver” status with Macy’s Star Rewards: Carrying the Macy’s American Express Credit Card gives you automatic Silver status with the Macy’s Star Rewards program. This status gives you 2% back in rewards, and access to special sales including 25% off “Star Passes” you can use any day you want. 

Cons Explained

• Limited redemption options: Rewards earned with this card can only be redeemed for “Star Money,” which can only be used for merchandise from Macy’s stores, and only for a limited amount of time.
• High purchase APR: It's not unusual for a store-branded credit card to have a high-interest rate, but this card's APR is even higher than the average store credit card APR, according to research by The Balance. If you open this card, make sure to pay off your balance in full each month to avoid the steep cost.

Earning Points & Rewards

The Macy’s American Express Credit Card gives you 3% back at restaurants, 2% back at gas stations and grocery stores, and 1% back on all other non-Macy's purchases. However, these rewards are issued as “points” in the Macy’s Star Rewards program, just like rewards earned by shopping at Macy's. 

This credit card has three rewards earning tiers for Macy's purchases: Silver, Gold, and Platinum. New cardholders automatically get Macy’s Star Rewards Silver status, which awards 2% back on everything spent at Macy's up to $499 annually. Spend $500-$1,199 in a year to reach Gold status, which offers 3% back on Macy's purchases.

Major Macy's fans who spend at least $1,200 with the retailer each year will get Platinum status. That milestone qualifies you to earn 5% back on all purchases you make at the retailer, which will also be awarded as points within the Star Rewards program. 

Redeeming Rewards

One disappointing detail about this card is the fact that the rewards you earn are only good for Macy’s purchases. In fact, once you earn 1,000 points in the Star Rewards program, you’ll automatically receive $10 in Star Money that you can only spend in Macy’s stores.

How to Get the Most Out of This Card

If you’re determined to rack up rewards good for purchases at Macy’s stores, use this card specifically for all your dining, gas station, and supermarket purchases. You'll earn least 2% back on Macy's purchases to start, but the real retail rewards roll in when you can spend at least $1,200 on Macy’s purchases each year. Make sure you don't overextend your budget just to earn 5% back in rewards as a Macy’s Star Rewards Platinum status member.

Also consider pairing this card with another credit card that lets you earn more than 1% back on regular purchases and redeem those points for a broader selection of rewards.

Macy’s American Express Credit Card’s Other Features

The card also offers a handful of American Express cardholder perks:

• Sports, music, and event ticket presales
• Up to 10% off Delta Air Lines flights
• American Express Luxury Hotels privileges
• Access to Amex Offers savings program

Customer Experience

American Express earns high marks for its customer service prowess. J.D. Power gave the company the No. 2 rank in its 2019 U.S. Credit Card Satisfaction Study. American Express earned 838 out of 1,000 possible points in this survey, whereas the industry average was just 806. This is not surprising considering American Express is known for its 24/7 phone customer service and helpful online chat feature. Cardholders can also check their FICO Score 8 through their account page online or via the app.

American Express also received the second spot in J.D. Power’s 2019 U.S. Credit Card Mobile App Satisfaction Study, where the card issuer earned 889 out of 1,000 possible points. This puts the American Express app ahead of all mobile apps issued by major credit card issuers except for Discover, which squeaked into the top spot with 890 points. 

Security Features

American Express offers standard security features for its credit cards, such as online fraud monitoring, personalized email communications, and account alerts. Amex also offers a free credit monitoring service called MyCredit Guide, which is available to anyone, even non-cardholders.

Macy’s American Express Credit Card Fees to Watch Out For

If you want a credit card to use outside the United States, be aware this card charges a 3% foreign transaction fee. Also note that pricey interest rate you’ll pay if you don’t pay your credit card bill in full each month.