List of Retail Skills

List of Retail Skills for Resumes, Cover Letters, and Interviews

Woman designing front window of store
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Retail skills are those related to selling products to consumers. Retail skills are required for a variety of retail jobs, including sales associate, merchandiser, store manager, buyer, and more.

Below is a list of the top five most important retail skills, as well as a longer list of other retail skills employers seek in job candidates.

How to Use Skills Lists

You can use these skills lists throughout your job search process.

Firstly, you can use these skill words in your resume. In the description of your work history, you might want to use some of the keywords.

Secondly, you can use these in your cover letter. In the body of your letter, you can mention one or two of these skills and give a specific example of a time when you demonstrated the skills at work.

Finally, you can use these skill words in your interview. Make sure you have at least one example for a time you demonstrated each of the top five skills listed here.

Of course, each job will require different skills and experiences, so make sure you read the job description carefully, and focus on the skills listed by the employer.

Also, review our lists of skills listed by job and type of skill.

Top Five Retail Skills

Attention to Detail
Retail workers need to focus on detail, whether it is making sure a customer receives exact change or the clothing on display is laid out perfectly.

An eye for detail is a critical skill when trying to attract customers to a product.

Business Awareness
Business awareness means having an understanding of how a company or industry operates. Retail workers need to really understand the company they work for, the products they sell, and the types of customers who purchase their products.

This kind of business skill makes strong retail employees.

Communication skills are important for nearly every retail position. People in retail need to be able to speak with customers, buyers, other employees, and employers.

Part of communication means speaking clearly and effectively with people. Another important part of communication is listening. This is especially important when working with customers. You need to be able to listen to what a customer wants or needs and help them as best you can.

Customer Service
Customer service skills are important for almost all retail positions. Retail associates in particular need to be positive, friendly, and helpful with customers, helping them make purchases and deal with any issues.

IT (Information Technology)
Many retail jobs will include some use of IT, so it is important that you demonstrate some skill in IT when you apply for a job. You might work an electronic register or sale system as a retailer. You might also use a management information system to analyze purchasing and other consumer trends. No matter what your job, IT will likely play an important role.

Numeracy is another important skill in retail. You need to be able to make sense of numbers and calculate values quickly.

You may need to make change for shoppers, help calculate sales values, or estimate stock needed based on trends in consumer data.

Retail Skills List

A – G

  • Analytical
  • Attention to Detail
  • Backstock Management
  • Business Awareness
  • Buying
  • Cash Accountability
  • Cash Handling
  • Cash Management
  • Cash Registers
  • Cashiering
  • Check Approval
  • Check Processing
  • Close Outs
  • Communication
  • Competitive Analysis
  • Computer
  • Coupons
  • Credit
  • Credit Approval
  • Credit Cards
  • Credit Management
  • Customer Complaints
  • Customer First Mindset
  • Customer Focus
  • Customer Relations
  • Customer Service
  • Customer Satisfaction
  • Demonstrate Products
  • Design
  • Discounts
  • Displays
  • Flexible Schedule
  • Flexibility
  • Friendly
  • Frequent Shopper Programs
  • Goal Oriented
  • Greeting Customers

H – M

  • Information Technology (IT)
  • Interpersonal
  • Inventory
  • Inventory Control
  • Inventory Management
  • Layout
  • Leadership
  • Learn Quickly
  • Lifting
  • Listening
  • Loss Prevention
  • Maintenance
  • Management
  • Marketing
  • Math
  • Merchandise Control
  • Merchandise Presentation
  • Merchandising
  • Money Handling

N – S

  • Numeracy
  • Operations
  • Organization
  • Ordering
  • Order Taking
  • Payroll
  • Planning
  • Point of Sale Systems (POS)
  • Positive Attitude
  • Pricing
  • Price Markdowns
  • Prioritizing
  • Problem Solving
  • Product Knowledge
  • Product Rotation
  • Product Sourcing
  • Purchasing
  • Receiving
  • Relationship Building
  • Replenishing
  • Restocking
  • Sales
  • Sales Goals
  • Sales Techniques
  • Scheduling
  • Shift Scheduling
  • Shipping
  • Specials
  • Stock Checking
  • Stocking
  • Stocking Shelves

T – Z

More Retail Skills:

Read More: How to Get a Retail Job | Retail Job Interview Questions| Retail Keywords for Resumes & Job Applications 

Salary Information: Retail Salesperson | Retail Supervisor | Customer Service Representative

Related Articles: Soft vs. Hard Skills | How to Include Keywords in Your Resume | List of Keywords for Resumes and Cover Letters | Skills and Abilities | Resume Skills List