Pharmacy Technician Skills

List of Pharmacy Technician Skills for Resumes, Cover Letters and Interviews

pharmacist and pharmacy technician looking at medication
Terry Vine/Blend Images/Getty Images

A pharmacy technician needs to have a well-rounded skill set to help patients with their medication needs. Important traits range from dependability and integrity, to attention to detail and sound reporting skills, supporting their ultimate goal of ensuring that drug therapy is carried out safely and successfully. A pharmacy technician assists the pharmacist in running the operation of the pharmacy, interacting professionally with customers and complying with regulatory laws.

Pharmacy technicians may find work in a drugstore, grocery store, hospital, nursing home or other medical facility.

Pharmacy Technician Education

Certification as a pharmacy technician (CPhT) is achieved by passing the Pharmacy Technician Certification Exam (PTCE) and completing several hundred hours of training on-the-job comprising work with different prescription drugs, learning about pharmacy operations and adherence to ethical standards.

The American Society of Health-System Pharmacists (ASHP) accredits pharmacy technician programs which are available at community colleges and vocational schools. Most certificate programs can be completed within a year or less; associate degree programs usually take two years.

Pharmacy Technician Responsibilities

  • Answering patients' questions and troubleshoot medication issues.
  • Processing and filling prescriptions.
  • Advocating for patients’ compliance with medication guidelines.
  • Reporting drugs' adverse reactions.
  • Maintaining relationships with physicians.
  • Assisting in facilitating communication between the patient and insurance companies, doctors, nurses and labs.
  • Maintaining current notes and paperwork related to the patient’s drug therapy and pharmacy care plan
  • Reviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities; and preparing intravenous solutions.
  • Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs.
  • Complying with state and federal laws.

Here's a list of skills employers seek in a pharmacy technician. Skills will vary based on the job for which you're applying, so also review our list of skills listed by job and type of skill.

List of Pharmacy Technician Skills

Personal Traits

  • Accuracy
  • Adaptability
  • Collaboration
  • Continual Learning
  • Dependability
  • Detail Orientation
  • Displaying a Positive Outlook 
  • Following Directions
  • Friendly Interactive Style
  • Multitasking
  • Mathematical Proficiency
  • Organizational Skills
  • Proficiency in Languages (especially Spanish and Mandarin)
  • Prioritizing Tasks
  • Problem Solving
  • Stress Management
  • Teamwork
  • Time Management
  • Verbal Communication
  • Working Quickly

Task-Related Skills

  • Calculating Insurance Coverage for Pharmacy Transactions
  • Checking Prescriptions for Accuracy Prior to Dispensing
  • Contacting Insurers to Clarify Coverage
  • Counting, Pouring and Mixing Pharmaceuticals
  • Entering Medication Histories
  • Filling Prescriptions Precisely According to Pharmacist's Specifications
  • Ordering Supplies

Interpersonal Skills

  • Explaining Directions for Prescriptions to Customers
  • Explaining Costs and Payment Options To Customers
  • Identifying Customer Questions and Concerns about Prescriptions
  • Maintaining a Professional Demeanor
  • Learning Medical and Pharmaceutical Terms
  • Preserving Patient Confidentiality
  • Supporting the Appeals Process to Overturn Insurance Denials
  • Referring Questions to Pharmacists

Technical Skills

  • Knowledge of brand and generic drugs
  • Knowledge of medical terms, abbreviations and pharmacy calculations
  • Maintaining Pharmacy Equipment
  • Maintaining Records
  • Monitoring Supply of Drugs
  • Monitoring Prescription Inventory for Expired Drugs
  • Preparing Labels for Drug Bottles
  • Preparing Sterile Compounds
  • Processing Customer Payments
  • Reading and Interpreting Prescriptions and Pharmaceutical Literature
  • Replenishing Automated Dispensing Cabinets
  • Resolving Billing Discrepancies
  • Reviewing Expiration Dates on Drugs
  • Securing Inventory of Drugs
  • Selecting Appropriate Packing Materials
  • Staging Drug Deliveries
  • Software Proficiency: OP Robot and Bar-Code Station
  • Working with the TCG Packaging Machine

Additional Information ​

Soft vs. Hard Skills
How to Include Keywords in Your Resume
List of Keywords for Resumes and Cover Letters
Resume Skills List