What is the World's Largest Retail Store?

South Korea's Record-Breaking Retail Store Gets Macy's World's Largest Title

Centum city
Marc-Henri Desbois/Moment Open/Getty Images

Question: What Is the World's Largest Retail Store?  And what is the size of the biggest retail store in the world today?

Although Macy's Department Store at Herald Square in New York City was the world's largest retail store for many years, since 2009 the world has a different "largest" retail store, if you measure "large" by size, square footage, or retail floor space.

Answer: Since March, 2009, the world's largest retail store is Shinsegae Centumcity Department Store, located in Busan, South Korea.

With 3.163 million square feet in one retail location, the Shinsegae destination flagship store in Cetumcity beat out the Herald Square Macy's Department Store in New York City for the title of "world's largest" by more than a million square feet.

The English translation of "Shinsegae" is "new world," and, from a retailing perspective, the name does not disappoint. Since the Shinsegae Centumcity Department Store is larger that most of the shopping malls in the U.S., it's not surprising that the Shinsegae Centumcity is much more like a mall itself, rather than just a normal retail store. In addition to the usual men's, women's and children's apparel, shoes, and accessories, some of the features of the Shinsegae Centumcity Department Store include:

  • After Sales Service
  • Baby Stroller Rental
  • Bank
  • Cell Phones
  • Clinics - Dentist, Dermatology Clinic, Medicinal Herb Clinic Concierge Service
  • Dry Cleaner
  • Electronics
  • Event Hall
  • Flower Shop
  • Food Hall - 10 outlets serving Korean and Japanese food
  • Fresh Foods market
  • Golf Driving Range
  • Ice Skating Rink
  • Kyobo Book Store
  • Lockers
  • Lost and Found
  • Luxury Boutique
  • Men's and Women's Wear Repair Shop
  • Multiplex Theater
  • Optician
  • Pharmacy
  • Photo Printing
  • Restaurants
  • Roof Garden
  • Shinsegae (English Language) Academy
  • Shinsegae Cultural Hall - Busan International Film Festival, Busan Music Festival Concert, Festival of India,
  • Shoe Repair
  • Sky Park
  • Travel Agency
  • Trinity Sports Club and Spa Land - Saunas, bubble massage machines, themed jjimjilbang rooms, wave dream room, SEV room to increase metabolism, relaxation room, outdoor foot-soaking area, massage chairs
  • VIP Zone - Members' Lounge, Valet Lounge
  • Vehicle Maintenance
  • Wedding Planning

There are more than 400 different brands of merchandise sold in the Shinsegae Centumcity store. Inside the Shinsegae Centumcity store, there are also in-store boutiques specifically dedicated to these brands:

  • Burberry
  • Giorgio Armani
  • Gucci
  • Hermes
  • Louis Vuitton
  • Prada
  • Tiffany & Co.
  • Van Cleef & Arpel

Shinsegae Centumcity is just one store in the Shinsegae retail chain. Not only is Shinsegae the largest retail chain in South Korea, it also has these distinctions:

  • Korea's first department store
  • First retailer in Korea to accept credit cards
  • First Korean department store to sign partnerships with foreign brands

Other Mega-Sized Retail Stores And World Record Holders

The World's Largest Bookstore - Depending on how you measure "largest," there are three different bookstores with legitimate claims to the "World's Largest Bookstore" title.  They are Barnes & Noble in New York,  The World's Biggest Bookstore in Toronto, and Powell's Book Store in Portland, Oregon.


The World's Largest Shoe Store - Even more controversial than the claims to the World's Largest Bookstore title are the three stores that lay claim to the World's Largest Shoe Store title.  Macy's, Selfridge's, and Level Shoe District in Dubai all have laid claim to the World's Largest title and for good reason. 

The World's Largest Convenience Store - There's no controversy about the world's largest convenience store, which boasts 60 gas pumps and 67,000 square feet of retail convenience store space. 

Largest Retail Sales Per Square Foot - Apple retail stores have proven that size doesn't matter as much as the customer experience by continuing to lead the U.S. retail industry in terms of sales per square foot.  The latest record-breaking number for Apple retail stores is $4,798.82 per square foot, no matter how big or small any individual retail store is.  

The World's Biggest One-Day Retail Expansion - Telenor India holds the world record for the "Most Stores Launched Simultaneously" in the Guiness Book of World Records.  On August 26, 2015 Telenor India opened 472 new retail stores , which is the largest number of retail store outlets opened by a single retail company in history.  With these 472 simultaneous store openings, Telenor India broke its own record of 362 store openings in a single day, which it had set in April, 2014.

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