Interview Questions About Working Well With People
How to Tell An Employer You Work Well With Others
Hiring managers often mention that some of the interview questions which don't typically get the best responses from job applicants are questions about working with others. Companies want to know how well you work with other people, and you'll need to say more than that you enjoy working with others, which is the standard response.
How to Answer Questions About Working With Others
It's important to think about how you work with your co-workers because even if your role in the company doesn't require a lot of communication, you will still need to engage with the other employees in a professional and personable manner.
Companies are as interested in your soft (people) skills as they are in your hard (quantifiable) skills. Here's information on hard skills vs. soft skills and what employers are seeking in applicants.
Also, regardless of the job, employers don't want to hire people who are difficult to get along with because that will cause workplace issues and conflicts. It can make sense to screen out applicants who don't have strong people skills, even if they have solid qualifications for the job.
Explain Your Response
Candidates often say that they "enjoy working with people" but don't explain or expand upon their response. Anyone can say that they work well with people, but it's important to show hiring managers how you accomplish it.
How can you avoid the pitfall of giving a lame interview answer, but still make a viable point about your suitability for jobs requiring lots of interaction with people – and even for jobs that don't?
What do you do that makes you a good people person at work? That's what the interviewer wants to know. What's important is to show your prospective employer the skills you have and how you have used them in the workplace, using real-life examples.
Keys to Responding to Questions
The first key is to specify the types of interactions with people that are attractive to you or at which you are particularly adept.
In addition to specifying how you work well with managers, co-workers, customers, vendors, and others, you should also speak to what you accomplish during those interactions.
Here are some examples of what your people skills might allow you to do:
- Assess the skills, personality traits, and work ethic of candidates by applying behavioral interviewing techniques.
- Motivate subordinates to improve performance.
- Lead group discussions in a way that incorporates diverse views and draws consensus.
- Develop a comfortable rapport with clients and determine their preferences for products and services.
- Listen actively and emphatically to encourage clients to share their feelings and problems.
- Create and deliver training sessions which engage the audience in active learning.
- Provide difficult news to employees targeted for layoffs.
- Mediate conflicts between employees or with clients.
- Resolve customer complaints with patience and creativity.
Share Examples With the Hiring Manager
The next key to interview success is to give examples of situations at work where you have used these people skills. Prepare concrete examples to convince employers that you actually possess those strengths.
Your examples should convey how, when, and where you applied your skills or interests and the outcomes.
Personalize your examples so they reflect your skills and experience as they relate to the job for which you are applying.
- Working on a number of team projects has allowed me to develop my ability to communicate clearly with others, and mediate conflicts between team members. For example, on a recent project, two of my teammates were having trouble coming to an agreement about how to approach an element of the project. I listened to each of their concerns, and got everyone to sit down and come up with a solution that would make everyone happy. Because of my ability to listen to others and mediate conflict, we were able to finish our project ahead of schedule, and even received commendation from our employer for the high quality of our work.
- I am a patient listener and clear communicator, which is essential to being a sales representative. Customers often call me with complaints and concerns, and my ability to patiently listen and empathize makes them feel appreciated. I then work with them to come up with creative solutions to their problems. I believe my people skills are the reason I won best sales representative three years in a row at my previous company.
- My ability to communicate effectively with others has been critical to my success as a manager. For example, my willingness to listen to my employees has helped me motivate my staff and improve performance. When the quality of one employee’s work began to falter, I met with the employee to discuss the issue. I listened to her own concerns about her work, and we discussed ways to resolve her issues while improving her performance. I firmly believe that being able to clearly communicate with and actively listen to employees is essential to improving their performance.
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