JetBlue TrueBlue Rewards Program: Your Complete Guide

A JetBlue passenger plan sits on a runway.
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JetBlue / Getty Images

If you fly the East Coast and the Caribbean regions a lot, you could be turning those travels into awards flights and more by signing up for the JetBlue TrueBlue rewards program. Here’s what you need to know. 

What Is the JetBlue TrueBlue Program?

JetBlue’s TrueBlue frequent flyer program allows you to earn points towards flights and vacation packages. It offers some interesting features for an airline loyalty program, such as points-earning when your pets fly, and a points-pooling program that lets friends and family members share the points they’ve earned.

JetBlue is a relatively new airline, having first taken off on Feb. 11, 2000. Today, it operates 925 daily flights to 100 different cities in the U.S. (mostly on the East Coast), Latin America, the Caribbean, and South America.

How Can You Enroll in the JetBlue TrueBlue Program?

You must enroll online, and after you create your account, JetBlue assigns you a member number. Make sure you keep track of this number because you’ll need it to earn points through partner programs. Alternatively, if you open a JetBlue credit card and don’t yet have a TrueBlue account number, you’ll get one as a part of the account-opening process. 

What Are the JetBlue Hubs?

JetBlue is based out of New York, NY, and operates hubs at the following airports:

  • Boston Logan International Airport (BOS): Boston, MA
  • Fort Lauderdale-Hollywood International Airport (FLL): Fort Lauderdale, FL
  • Los Angeles International Airport (LAX): Los Angeles, CA 
  • John F. Kennedy International Airport (JFK): New York, NY
  • Orlando International Airport (MCO): Orlando, FL 
  • Luis Muñoz Marín International Airport (SJU): San Juan, PR
Pros
  • No blackout dates

  • Can pool points with friends and family

  • Points bonuses for certain flight thresholds

Cons
  • Only one elite tier level

  • Restrictive points redemption rules

  • Can only redeem points on JetBlue and Hawaiian Airlines flights

How to Earn TrueBlue Points

JetBlue offers several ways to earn points, including a lot of options without even leaving the ground. 

Fly JetBlue

The primary way to earn TrueBlue points is by flying on JetBlue flights. For each flight you take, you’ll earn points based on a stacked calculation:

  • Base points: You’ll earn 1 point per dollar spent on Blue Basic fares and 3 points per dollar spent on all other fare types. 
  • Online booking bonus: If you book your fare on JetBlue.com or via the JetBlue app (as opposed to through a travel agent or over the phone, say), you’ll earn an additional 1 point for Blue Basic fares and 3 points for all other fare types. 
  • JetBlue credit card bonuses: If you pay for your fare with a JetBlue Card, you’ll earn an additional 3 points per dollar spent, regardless of the fare type. The JetBlue Plus Card and JetBlue Business cards amplify this further, with an additional 6 points per dollar spent.
  • Mosaic bonus: If you’re a member of JetBlue’s elite status program, you’ll earn yet another 3 points per dollar spent on all fare types. 

Add it all up, and if you’re a Mosaic member who uses a JetBlue credit card to book any fare but a Blue Basic fare online, you’ll earn 12 points for every dollar you spend on a JetBlue flight. 

Note that you won’t earn points on any taxes or other fees, such as reservation cancellation or change fees. And if you buy a ticket for someone else, you won’t earn points for their fare—they’ll need their own TrueBlue account to earn those points (even for tickets you buy).

Fly Partner Airlines Such as Icelandair or Hawaiian Airlines

JetBlue isn’t a member of one of the big airline alliances, but it does have relationships (and points-earning opportunities) with specific partners:

  • Emirates Airlines: Earn between 0.15 and 1.50 TrueBlue points per mile
  • Hawaiian Airlines: Earn between 0.25 and 0.75 TrueBlue points for every mile
  • Icelandair: Earn between 0.5 and 1.25 TrueBlue points for every mile on points-earning fares (not all fares earn points)
  • JetSuiteX: Earn either 150 or 250 TrueBlue points on a private jet rental
  • Silver Airways: Earn a flat-rate of 250 TrueBlue points per flight segment
  • Singapore Airlines: Earn between 0.5 and 1 TrueBlue point per mile
  • South African Airways: Earn between 0.5 and 1.25 TrueBlue points per mile  

To earn points on these airlines, you’ll need to provide your TrueBlue member number when booking the reservation. Keep in mind this means that you can’t earn points in both that airline’s frequent flier program and the TrueBlue points program; you must choose one or the other. 

Use JetBlue Credit Cards

As noted above, using your JetBlue-branded credit card allows you to earn an additional 3 points for every dollar you spend on a fare (minus taxes and fees, of course). 

In the U.S., JetBlue's credit cards are issued by Barclays. But since it’s also such a large player in other countries in North and South America, it offers credit cards through other banks in these locations, too:

  • JetBlue Card: Earn an additional 3 points per dollar spent on JetBlue purchases.
  • JetBlue Plus Card: Earn an additional 6 points per dollar spent on JetBlue purchases.
  • JetBlue Business Card: Earn an additional 6 points per dollar spent on JetBlue purchases.
  • JetBlue Mastercards from Popular (for residents of Puerto Rico or U.S. Virgin Islands)
  • Mastercard JetBlue from BPD (for residents of the Dominican Republic)

Stay at Marriott or IHG Hotels

JetBlue has a partnership with Marriott that allows you to earn between 0.5 and 1 TrueBlue point per dollar spent at one of Marriott’s 6,700 properties. You can also earn between 1 and 2 TrueBlue points per dollar at all IHG properties except The Venetian Resort in Las Vegas, which nets you 500 TrueBlue points regardless of your stay length.

To earn TrueBlue points with any of these hotels, you’ll need to create a hotel loyalty account with Marriott or IHG and then set your earnings preferences in your account to “JetBlue.” Again, this means you can’t earn both Marriott and TrueBlue points on a single stay—you have to choose one or the other when you book.   

Other Ways to Earn TrueBlue Points

  • Take at least three, seven, or 10 roundtrip flights in a year: You’ll earn a bonus of 5,000, 7,000, or 10,000 TrueBlue points when you take three, seven, or 10 roundtrip flights in a year, respectively. 
  • Fly with your pet: Pets earn 300 points when you fly with them. 
  • Upgrade your seat: If you upgrade to an Even More Space seat, you’ll get an extra 200-point boost. 
  • Shop through the TrueBlue shopping portal: Earn 3 points per dollar by shopping with popular retailers like Home Depot, Macy’s, and Old Navy through the TrueBlue shopping portal.
  • Buy through Amazon while in-flight: You’ll see an Amazon banner when you log into Fly-Fi (JetBlue’s in-flight Wi-Fi service) during your flight. If you click on the banner, you’ll earn 3 TrueBlue points per dollar spent on your purchases. 
  • Dine out through the TrueBlue Dining program: If you register your debit or credit card in this program and eat at one of over 10,000 restaurants, you’ll earn 3 TrueBlue points for every dollar you spend. Many restaurants included in the program are local or small businesses, not national brands.
  • Rent a car through Avis or Budget: Earn 100 TrueBlue points per day (200 points for Mosaic members) and get up to a 30% (Budget) or 35% (Avis) discount off base rates when booking through JetBlue’s portal.
  • Fill out surveys with Jet Opinions: Earn points by taking your first survey with Jet Opinions. Even if you don’t qualify for a survey or the survey is full, you still earn points.  

Do TrueBlue Points Expire?

TrueBlue points don’t expire. But if you ever close your account with unredeemed points, you will lose them.

How to Use TrueBlue Points

Compared to other airlines, JetBlue’s rewards seat redemption options are more restrictive because you can only redeem your points for flights operated by either JetBlue or Hawaiian Airlines. 

Book JetBlue Flights

Your TrueBlue points are worth an average of 1.43 cents each when redeemed for JetBlue flights, based on our calculations. The exact amount of points it takes to purchase a flight depends on its cost in dollars—similar to how you earn them. On average, you can expect 50,000 points to cover about 4 domestic coach flights. 

A higher-priced flight will require more TrueBlue points than a lower-cost flight. Many things affect the cost of a flight such as the distance traveled, the demand, and how far into the future you book. So, you can stretch your points further by following the same techniques you would to save on flights when you’re paying for them with cash. 

You’ll still need to pay all taxes and fees associated with your award flights in cash, which can range anywhere from $5.60 for a domestic one-way flight up to $172 for a round-trip international flight.  

If you don’t have enough points to book an award flight,  you can use JetBlue’s Cash+Points program. This option allows you to book awards flights with a combination of points and cash.  You can select how many points to redeem this way in incremental blocks, starting from as few as 500 points.

JetBlue won’t allow you to change or cancel one part of a Cash+Points booking. You have to cancel the entire trip. JetBlue recommends you book a pair of one-way flights for a round-trip flight instead. 

Book Flights With Hawaiian Airlines

You can use your TrueBlue points to book any flight operated by Hawaiian Airlines, too. If you want to use this option, though, you’ll need to call JetBlue’s booking line at 1-800-538-2583 to book. 

There may be blackout dates and limited availability on some Hawaiian Airlines flights when you use TrueBlue points to pay.

Hawaiian Airlines calculates the points cost for flight redemptions differently than JetBlue does. Rather than basing the cost on the dollar cost of the flight, Hawaiian sets the cost based on an award chart with redemption levels. Redemptions for economy tickets require 6,000-50,000 points, while business class tickets cost 12,000-120,000 points.

Buy Ticket Upgrades

Members of the Mosaic elite program can purchase ticket upgrades to Even More Space seats (up to 7 inches more legroom, early boarding) (more on that in the “Mosaic Elite Status” section below). The only exception is if you’re flying on a Blue Basic fare; these fares aren’t eligible for upgrades at all, even for Mosaic members. 

Share Your Points 

You can pool points with up to six other friends or family members who are also enrolled in the program. Members can still book flights on their own (JetBlue will subtract the points used from the pool), and anyone can leave the pool at any time. 

Book a JetBlue Vacation Package

You can use your TrueBlue points to book one of JetBlue’s vacation packages, but heads-up: You can only apply your points to the airfare portion of the package, so you’ll still need to pay for the rest in cash. 

In addition, if you’re booking a package with someone else, you’ll need to have enough points in your account to cover everyone’s airfare. If you don’t have enough, you won’t be able to use your points at all. 

Mosaic Elite Status

JetBlue offers one tier of elite status in its loyalty program: Mosaic. The status unlocks perks like two complimentary checked bags, a complimentary in-flight beverage, and expedited security checks. 

How to Earn Mosaic Status

There are two main ways to earn Mosaic status:

  • Earn 15,000 qualifying TrueBlue points 
  • Fly at least 30 segments and earn at least 12,000 qualifying TrueBlue points 

JetBlue halved these limits for 2020. This means you can earn Mosaic status by earning just 7,500 qualifying TrueBlue points, or flying 15 segments plus earning 6,000 qualifying TrueBlue points.

You’ll need to meet these qualifications within a single year to qualify. But once you do, you’ll earn Mosaic status for the remainder of that year plus the following year, too. 

Only points that are earned by actually flying count towards Mosaic status. In other words, any points you earn from TrueBlue Dining, shopping, and vacation packages don’t count toward Mosaic status.

You can get Mosaic status faster with the JetBlue Plus Card or JetBlue Business Card, too. Spend at least $50,000 with the card during the year and you’ll get Mosaic.  

Benefits of Mosaic Status

Once you reach Mosaic status, JetBlue will deposit a 15,000-point bonus to your account. As noted above, you’ll also get an additional 3 points per dollar spent on most JetBlue fares, too. 

Here are the rest of the benefits of Mosaic status:

  • Early boarding
  • Complimentary alcoholic beverages on most flights of 340 miles or longer
  • No change or cancellation fees (does not include Blue Basic fares)
  • Expedited security check-in line
  • Mosaic-specific customer support phone line
  • Two complimentary checked bags for you and everyone else on your itinerary
  • Ability to redeem your points for an Even More Space seat upgrade

Key Takeaways

For families and friends flying together on the East Coast and around the Caribbean, the JetBlue TrueBlue program is valuable. The ability to pool your points together and earn additional miles with a JetBlue credit card can help you travel more often. For travelers on the West Coast, however, there aren’t quite as many JetBlue-service airports, so we would recommend seeking out a more relevant airline rewards program such as Southwest.