Interview Questions About Good Customer Service

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If you are applying for a retail, customer service, or any other position where you will interact with customers, your interviewer will be eager to find out how you would interact with shoppers or clients and provide them with assistance. A typical job interview question for this type of customer-focused position is  "What is good customer service?"

How to Answer Interview Questions About Good Customer Service

The interviewer wants to know what you consider quality customer service and how you would be willing to provide it to customers.

In your answer, be prepared to give specific examples of good customer service either from your work experience or from your personal experiences as a consumer.

Some elements of customer service you may want to emphasize in your answer are:

  • Product awareness: Whether you're talking about books, ads on a website, or a widget, having thorough knowledge of the company's product is vital for providing strong customer service.
  • Attitude: Greeting people with a smile or friendly hello can make a big difference in a retail store, and for any customer service position, a friendly and patient attitude is important.
  • Efficiency: Customers value a prompt response.
  • Problem-solving: From needing a new shirt for a wedding to requiring a replacement part, customers are looking for assistance, and part of good customer service is fixing problems and answering questions.

Examples of the Best Answers

Here is a selection of sample answers you can use to respond to questions about good customer service.

  • Good customer service means having thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. When I worked at XYZ, I used to spend a few minutes each month looking at the newest products, to make sure I was fully aware of their performance, and could make knowledgeable recommendations to customers.
     
  • Good customer service is treating customers with a friendly, helpful attitude.
     
  • Good customer service means helping customers efficiently, in a friendly manner. It's one of the things that can set your business apart from the others of its kind.
     
  • Good customer service means being able to handle issues for customers and doing your best to ensure they are satisfied.
     
  • Good customer service is always being positive and willing to assist your customers to the best of your ability.
  • Good customer service is using your knowledge of the inventory and your understanding of customer needs to serve customers.
  • Good customer service involves giving customers a good first impression of the business, with a friendly greeting and helpful attitude, as well as a lasting good impression. Determining the customer's needs and solving problems quickly will lead to satisfied return customers.

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