How to Cancel Your FreeCreditReport.com Account

Steps to Cancel Your Trial Subscription to FreeCreditReport.com

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If you've enrolled in a trial credit monitoring subscription through FreeCreditReport.com and you've entered your credit card number, you'll have to cancel during the 7-day trial period to avoid being charged the full monthly or annual subscription fee.

In 2010, a law passed requiring certain disclosures from companies who provide free credit reports.

Call to Cancel FreeCreditReport.com

If you're enrolled in a subscription service from FreeCreditReport.com, you can cancel by calling customer care at 1-855-962-6943. Once you place the call, let the customer service representative know you want to cancel your FreeCreditReport.com account. You'll be asked for your social security number to access your account.

Canceling may not be as easy as signing up. Expect the customer service representative to ask why you want to cancel your account and you can give them the reason, e.g. you just wanted the free credit report. Next, the customer service representative will probably try to talk you into continuing your FreeCreditReport.com membership and may even offer you a discount on the monthly rate. Insist your account be cancelled and finally your request will be processed. Make sure you write down the date and time of the call for your records.

Once you cancel FreeCreditReport.com, you should receive an email confirming your account cancellation. Save this email or print and file it in case you need to reference it in the future. If you don't receive a confirmation email, call customer service again to confirm your account has been cancelled.

Continue to watch your credit card billing statement to make sure you are not charged for the service the next month.

If you've enrolled in a subscription service through a mobile app, you'll have to cancel your subscription directly through Apple or Google customer care. Monitor your iTunes or Google Play account to be sure you're not being charged after cancellation.

Will I Receive a Refund?

If you're an annual subscriber and cancel within 180 days of when you were billed, you can receive a prorated refund of your annual membership fee.

Monthly subscribers who cancel after the free trial or in the middle of the monthly billing period won't receive a refund of any fees. Your membership will terminate at the end of the monthly billing term.

If you want to deactivate your account completely and no longer use the free service, you can also call customer care at 1-855-962-6943. You can also login to your online account to deactivate your account completely.

According to the FreeCreditReport.com Terms of Service as of June 2019, if you're a monthly subscriber and you cancel your account, you'll automatically be enrolled in the free credit report service. This service gives you access to your Experian credit report either online or through the mobile app. Your Experian credit report through FreeCreditReport.com is updated every 30 days.

Get a Free Credit Report No Strings Attached

There are several ways to get a truly free credit report, without having to give up your credit card number, or cancel a subscription within a few days.

  • You can get your annual free credit report granted by Federal law through AnnualCreditReport.com. Here you can access your credit reports from each of the three major credit bureaus.
  • CreditKarma.com now offers a free credit report and free credit score for your TransUnion and Experian credit reports with no credit card required.
  • CreditSesame.com offers free credit report and credit score based on Experian credit report data.
  • Some states have laws allowing additional free annual credit reports.
  • Federal law gives you the right to a free credit report in a few other situations, like when you've been turned down for credit or you're unemployed and planning to look for a job soon.