Hotel and Resort Management Skills

When you're applying for jobs, there are certain skills that employers expect applicants for hotel and resort management jobs to have.

Here's a list of skills employers seek in the candidates they hire. Skills will vary based on the job for which you're applying, so also review our list of skills listed by job and type of skill.

List of Hotel and Resort Management Skills

A - E

  • Adaptability
  • Allocating Compensation Resources Strategically
  • Advertising
  • Assessing Visitor Satisfaction
  • Attention to Detail
  • Budgeting
  • Catering to Customers
  • Collaborating
  • Composing Responses to Negative Social Media Reviews
  • Controlling Expenses
  • Coordinating Conference Logistics
  • Creating Agendas for Staff Meetings
  • Creating Incentives for Outstanding Customer Service
  • Customer Service
  • Decision Making
  • Delegating Tasks to Subordinates
  • Developing Budgets
  • Enthusiasm
  • Establishing Customer Service Standards
  • Evaluating Performance of Employees

F - L

  • Facilitating Meeting Discussions
  • Facility with Opera or Other Property Management Systems
  • Finalizing Group Sales
  • Financial Management
  • Flexibility
  • Foreign Language
  • Generating Financial Reports
  • Generating Prospect Lists for Group Sales
  • High Energy
  • Inspecting the Premises to Identify Problems with the Physical Plant
  • Interviewing Candidates for Jobs
  • Leadership
  • Listening to Staff Input

M - PO

  • Marketing
  • Microsoft Excel
  • Microsoft Word
  • Modeling Service Orientation for Staff
  • Monitoring Social Media Reviews
  • Motivating Others
  • Multitasking
  • Negotiating Contracts
  • Organizational
  • Overseeing Site Renovations
  • Passion for Pleasing People
  • Planning
  • Planning Events
  • Promotion
  • PowerPoint

PR - Z

  • Presentation
  • Prioritizing
  • Process Improvement
  • Promoting Services to Groups
  • Promotion
  • Recognizing Achievements of Staff   
  • Recruiting Staff
  • Resolving Complaints about Lodging
  • Resolving Labor and Management Conflicts
  • Retaining Top Performers
  • Scheduling Employees
  • Setting and Revising Lodging Rates Based on Occupancy Factors
  • Teamwork 
  • Terminating Underperforming Employees
  • Time Management
  • Training Staff
  • TripAdvisor
  • Verbal Communication

Read More: Hotel Front Desk / Guest Services Skills

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