Your student loan servicer is the company or entity that manages your loan, from the day funds are disbursed until the final payment is received. It’s your first point of contact for all actions you take on your loans, such as processing payments, assessing interest charges, switching repayment plans, and more.
Learn how to find your student loan servicers and what they can help you with.
Do I Get to Choose My Student Loan Servicer?
In the case of federal student loans, no, you don’t get to decide which servicer handles your loans. Instead, the Department of Education (ED) assigns a company to handle the federal student loan servicing on its behalf.
When you get a federal student loan, the ED processes that request and disburses those funds upon approval. This is when they assign a student loan servicer to handle your account. This process repeats for each student loan you take on in college, which means you can end up with student loans with multiple servicers.
Currently, the Department of Education contracts with nine different student loan servicers—your accounts will be managed by one of these companies:
- FedLoan Servicing (PHEAA)
- Granite State—GSMR
- Great Lakes Educational Loan Services, Inc.
- OSLA Servicing
Private lenders are a little different, as many lenders will both fund a student loan and handle the repayment and servicing themselves. This means that when you choose a private student lender, you’re most likely choosing your student loan servicer as well.
Your Student Loan Can Be Transferred to a New Servicer
It’s also fairly common for borrowers to see federal or private student loans transferred to a new servicer at any point after disbursement, including in repayment. The student loan servicers handle the transfer of your account, though it won’t affect your student loan terms.
You’ll typically receive mail and electronic notifications that a student loan is now being serviced by a new company—such as with those loans once serviced by Conduent. You should continue making on-time payments to your old or new servicer as instructed to avoid missing or late payment.
Who Is My Student Loan Servicer?
You should be notified of who your student loan servicer is whenever the management of your account is assigned or transferred. With various student loans and servicers, however, borrowers can easily lose track of this information.
Ask Your Financial Aid Office
If you’re still enrolled in college, contact your financial aid office to get information about your student loans, such as your loan status and disbursement dates. They can likely tell you who your student loan servicer is for these newer accounts.
Log in to Your Federal Student Aid Account
The National Student Loan Database System (NSLDS) stores all details on every federal student loan you have in one place, along with who your student loan servicers are.
Log in to your online federal student aid account to securely access and review your NSLDS account, including your student loans. You’ll see details such as the account status, the balance owed, interest rates, and the student loan servicer for each loan.
You’ll have created your federal student aid account and an FSA ID when you first submitted a Free Application for Federal Student Aid (FAFSA). If you forgot any of these details, simply follow the instructions on the federal student aid site to recover your account.
Review Your Credit Reports
It’s a wise idea to review student loan accounts listed on your credit reports. Unlike the NSLDS, a credit report will list all student loans—both federal and private. Because of this, checking your credit reports can be a great way to check up your accounts with private lenders.
You can visit AnnualCreditReport.com to request free copies of your credit report from the three major U.S. credit reporting agencies: Equifax, Experian, and TransUnion. Once you have copies of your credit reports, you should review them to make sure they list all of your student loan accounts and loan servicers.
What Can My Student Loan Servicer Help Me With?
Once you’ve tracked down your student loan servicers, you can contact them to discuss your student loans. They can help you check or update your student loans’ statuses and help you set up an online account where you can make payments and have ongoing access to your student loan details.
Here are some items you can reach out to your student loan servicer to get help with:
- Updating your contact information
- Checking your student loan status
- Finding details on payment amounts and due dates
- Help to make student loan payments
- Addressing billing issues or errors
- Switching your student loan repayment plan
- Applying for a pause in payments through forbearance or deferment
Be aware that some borrowers run into issues with their student loan servicers, and these problems don’t always resolve quickly. It’s important to do your part to track your student loans and keep your servicer up-to-date with your latest contact information.
Being proactive about reaching out to your student loan servicer and managing your student loans is a wise strategy to avoid errors, correct any issues, and keep repayment on track.