Figo was founded in 2013 as a way to combine pet insurance with an online network that lets pet owners find licensed vets and pet services. Healthy Paws’ beginning in 2009 was a bit more humble, resulting from an encounter between two businessmen at a local animal shelter.
Overall, we found that Figo offers better pet insurance coverage than Healthy Paws. For one, Figo’s wider range of coverage choices makes it easier to build a policy that fits your budget. The option to add exam fee coverage also helps you pay less out of pocket. Finally, we liked Figo’s Pet Cloud which acts both as a customer portal and social platform for pet owners.
We reviewed both companies based on coverage options, pricing, customer service, add-ons, customer reviews, and more to help you choose the right policy for you and your pets.
Figo vs. Healthy Paws at a Glance
|Animals covered||Dogs and cats||Dogs and cats|
|Deductibles||$100 to $750||$100 to $500|
|Coverage type||Accident and illness||Accident and illness|
|Additional services||Social network for pet owners||Direct vet pay|
|Waiting period||Accidents: 3 days Illnesses: 14 days||Accidents: 15 days Illnesses: 15 days|
|Network size||Any licensed vet in the U.S., Puerto Rico, and Canada||Any licensed vet in the U.S.and Canada|
|Customer service||Phone, email, fax, mobile app, 24/7 live chat||Phone, email, fax, mobile app|
|Claim turnaround||7 to 10 days||10 days|
Figo vs Healthy Paws: Coverage
Figo and Healthy Paws each offer accident and illness insurance for dogs and cats with a choice of deductibles and reimbursement limits. Figo offers three plans with set annual coverage limits: Essential ($5,000), Preferred ($10,000), and Ultimate (Unlimited). Healthy Paws, however, only offers policies with unlimited lifetime coverage.
|Deductible||$100, $250, $500, $750||$100, $250, $500|
|Reimbursement||70%, 80%, 90%, 100%*||70%, 80%, 90%|
|Annual coverage limit||$5,000, $10,000 or Unlimited||Unlimited|
* 100% reimbursement is available with deductibles of $750 and $500 for the Essential plan and Preferred plan.
Despite its wider range of annual limits, Figo has a maximum lifetime limit that is normally between $100,000 and $200,000 in most cases. All of Healthy Paws’ plans have no limit on lifetime benefits.
Figo and Healthy Paws cover the cost of standard vet services for accident and illnesses including the following:
|Dental illness or injuries||✔||✔|
|Alternative therapies||Chiropractic, acupuncture||Chiropractic, acupuncture|
|Euthanasia||When medically necessary (includes cremation)||When medically necessary|
Figo and Healthy Paws also cover prescription medications for accidents and illnesses as well as alternative treatments, including acupuncture and chiropractic care. Healthy Paws also includes hydrotherapy.
As with most pet insurers, Figo and Healthy Paws both exclude coverage for pre-existing conditions as well as many other services and treatments. Below is an example list of things excluded by one or both of the insurers. Always check the policy details to know what's covered and what's not.
- Wellness and preventative care
- Dental care
- Spaying and neutering
- Cosmetic or elective procedures
- Prescription food
- Injury or illness due to any intentional or neglectful act
- Breeding or conditions relating to breeding
- Grooming or nail trims
- Experimental or investigational treatment or medicine
- Non-prescribed special diets or pet foods
- Anal gland expression
- Any condition resulting from activities related to training for or participating in racing
- Experimental therapies and medications
Neither Figo nor Healthy Paws cover the cost of exams and office visits, which means you won’t be reimbursed for those fees out of pocket when you take your pet to the vet. Figo, however, lets you add a rider to cover the cost of office visits for a few extra dollars a month.
Figo vs Healthy Paws: Enrollment Process
Figo and Healthy Paws both make it easy for you to build a policy and register online without speaking to an agent. Neither company will deny coverage for pets based on age, though Healthy Paws restricts older pets to weaker policies such as a $500 deductible and 70% reimbursement for pets six years old and a $1,000 deductible and only 50% reimbursement for pets eight years old.
Figo does not require you to get an exam to qualify for coverage, but you do need to provide evidence that your pet had a full physical within 12 months prior to the start of your policy. Healthy Paws does require a full exam for enrollment based on the age of your pet:
- Five and under: Within the last 12 months or within 15 days after enrollment
- Six and over: Within the last 30 days or within 15 days after enrollment
Figo vs Healthy Paws: Claim Filing
Figo and Healthy Paws make it easy to file a claim through an online portal or right from your phone with a mobile app. You can also download a claim form and submit it by email, fax, or mail. Additionally, Healthy Paws lets you upload a photo of your bill so you don’t have to bother with a claim form.
Once you’ve submitted your claim form and additional documentation, Figo and Healthy Paws will reimburse you for claims by check in seven to 10 days or a little sooner by direct deposit.
Healthy Paws does offer the option to reimburse some vets directly upfront. All you’ll need to do is pay your deductible and/or the remainder of your bill based on the percentage of reimbursement you chose for your policy. You will have to check with your vet to see if they are willing to accept reimbursements directly from Healthy Paws.
Figo vs Healthy Paws: Reviews
Of the two companies, Figo fares slightly worse in terms of customer reviews, getting great ratings on Trustpilot and average ratings on Yelp. Trustpilot reviewers praise the company’s fast claims processing and excellent customer service, while negative Yelp reviews involve complaints of steep premium increases as their pets age.
Healthy Paws does better on Trustpilot with an excellent rating based on the company’s fast claims processing and reimbursement. Yelp users give Healthy Paws a slightly above-average rating. However, there are complaints about premiums increasing without notice, particularly with older pets.
Figo’s pet insurance policies are underwritten by Independence American Insurance Company (AM Best rating of A-), Markel American Insurance Company (AM Best rating of A), and Markel Insurance Company (AM Best rating of A).
Healthy Paws’ insurance policies are underwritten by Chubb which has an A++ financial strength rating from AM Best, the highest possible.
Figo vs Healthy Paws: Costs
Figo and Healthy Paws each let you customize your policy by choosing your deductible and reimbursement amount. Figo has you select a plan first to determine your annual limit and then lets you customize your deductible and reimbursement. Healthy Paws lets you mix and match coverage details any way you choose, but all of its policies come with no annual limit.
Healthy Paws also charges a $25 one-time administration fee at the start of your policy. While neither company offers healthy pet or multi-pet discounts, Healthy Paws will donate $25 on your behalf to help homeless pets for every friend you refer who buys a policy. The referral program is not available in Maine, Nevada, North Carolina, North Dakota, Vermont, or Washington.
Both companies also offer a full refund of any paid premiums if you cancel your policy within 30 days and haven’t been paid for any claims during that time.
What Are Figo and Healthy Paws?
Figo and Healthy Paws both offer pet insurance that will reimburse dog and cat owners for a large part of their vet bills if their pets suffer an accident or illness. Although neither company pays for your office visits, you can buy that extra coverage from Figo for just a few dollars a month.
Each company requires you to meet your annual deductible first before it covers any vet bills. Depending on the company and plan you choose, this can range between $100 and $750 per year. Once you’ve paid your deductible, Figo and Healthy Paws will reimburse you for 70% to 100% of your vet bills on future office visits, depending on the policy you choose. Neither company covers the cost of vet visits or services for routine or preventive care.
How Do Figo and Healthy Paws Work?
Once you take your pet to the vet for an accident or illness and pay your bill, simply submit your claim to Figo or Healthy Paws. If you’ve met your deductible for the year, you will be reimbursed for 70% to 100% depending on your policy by check or direct deposit. Both Figo and Healthy Paws make it easy to submit your claim, and Healthy Paws will also accept a photo of your bill as a claim submission.
Who Should Use Figo or Healthy Paws?
While policies from Figo and Healthy Paws with similar coverage limits are largely comparable in price, you get more for your money with Figo. Even with a higher deductible and lower reimbursement, just adding Figo’s exam fee rider will likely save you more at the vet.
Although both companies have higher premiums for older pets, Healthy Paws forces you into a policy with set limits while Figo still allows you to customize your policy. Finally, Figo also offers 100% reimbursement with $500 and $750 deductible policies which is hard to beat.
How We Evaluated Figo vs. Healthy Paws
We began our comparison of Figo and Healthy Paws by looking at how each company let you customize a policy as well as the differences in what each covered to see just how much you would be getting for your money using our methodology.
Next, we looked at any add-ons offered that extended your coverage and offered more protection while without raising your premium too much. We also looked for any free perks that offered extra benefits to pet owners. Finally, we scoured customer reviews to identify any concerns that would make us avoid either of these providers.
In the end, we concluded that Figo simply gives you better coverage for your money. Between more policy customizations, add-on coverage for exam fees, and even the option to get reimbursed for 100% of your vet bills, Figo is the better pet insurance company for protecting your pets and saving you money.