Erie Insurance Group Company Review

Company Overview

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Erie Insurance Group is the 13th largest automobile insurance carrier in the United States and the 19th largest property and casualty insurance company in the United States. It offers auto, homeowners, life, property and liability and business insurance as well as retirement products. It is possible that you may not have heard of Erie auto insurance. Why? This is because rather than spend a lot of money on television or radio commercials, the company believes its best advertisement is that of a satisfied customer.

This strategy must have paid off for the company as Erie Insurance Group is listed in the Fortune 500 U.S. companies with over 4 million policies written.

The company was founded in by H.O. Hirt in 1925 with its headquarters in Erie, Pennsylvania. Mr. Hirt is known for having a plaque in his office simply inscribed with the word think. This attitude of innovation and intelligent business management has remained as Erie Insurance Group has a customer retention rate of over 90%. This is a very strong retention rate for an insurance company, indicating it must be doing something right. The CEO of Erie Insurance Group is Terrence W. Cavanaugh. Erie Insurance Group offers it insurance productsin 11 states and the District of Columbia: Illinois, Indiana, Maryland, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.

Auto Insurance Products

You can buy an auto policy from one of there more than 2,000 independent insurance agents representing Erie Insurance and receive a free quote online.

You may purchase property, liability, medical, uninsured/underinsured motorists, comprehensive and collision coverage. The auto policy offers many features and discounts to insurance customers.


  • Accident Forgiveness
  • Safe Driver
  • Multi-Car
  • Age 55 or Over
  • Passive Restraints
  • Anti-theft Device
  • Anti-Lock Brakes
  • Multi-Policy
  • Longevity
  • Payment Plan
  • Life Multi-Policy
  • Youthful Driver
  • Auto Accident Prevention Course
  • College Student
  • Driver Training
  • Reduced Usage

Features and Benefits

  • Transportation Expenses – If you have an Erie Insurance auto policy with comprehensive and collision coverage your transportation expenses immediately following an accident are covered. This includes auto rental fees, bus fees and taxi fares. Specific limits to coverage vary by state.
  • Additional Payments – The additional payments features is available to policyholders with physical damage coverage. This pays up to $75 per person for travel costs after an accident and up to $350 for personal property loss. It will also pay $50 if you have to call a locksmith service. This option does not apply in North Carolina.
  • Windshield Repair Deductible Waive – If you choose to have your windshield repaired rather than replace, Erie Insurance will waive the comprehensive deductible.
  • Accident with Another Erie Insurance Customer – If you are involved in an accident with another Erie Insurance customer, the company will waive the collision deductible.

Ratings, Customer Service & Awards

The results of a customer survey by show that 96% of current Erie Insurance customers plan to renew their auto policy.

A majority of customer comments show satisfied customers in the areas of customer service, claims and affordable policy premiums. In 2012, J.D. Power and Associates awarded Erie Insurance as the 2012 Customer Service Champion.

Erie Insurance Group’s property and casualty division has an “A+” Superior rating from A.M. Best. It was also name as one of the Ward Group’s Top 50 property & casualty insurance companies in the United States. Ward’s Top 50 measures companies in the areas of performance, consistency and financial stability.

Pros & Cons


  • Competitive auto insurance premiums
  • Attractive discounts and policy features
  • High financial stability and customer service ratings


  • Erie auto insurance is only available in 11 states.
  • There are a few complaints with claims processing and billing problems.

    Contact Information

    To find out more about the insurance products available at Erie Insurance, to receive a quote or find a local agent, you can visit the Erie Insurance Website or call (800) 458-0811. You can alsoemail customer service with any questions you have.