What You Should Know About The Electronic Funds Transfer Act (EFTA)

What to Do When You Are a Victim of Bank Account Identity Theft

Phishing credit card for information
Getty Images/Peter Dazeley

An identity thief can get access to your bank account several ways. Stealing your debit card is the most common access point, but it's not the only one. For instance, when you pay for something by check, you’re handing over your bank account number and routing information to the merchant, the salesperson and anyone else involved in the processing of your purchase. Armed with this information, identity thieves need only make a small investment in the right kind of check printing software to begin stealing money from your bank account.

Different Names for Bank Account Identity Theft

There is a lot of terminology to be familiar with when dealing with bank account identity theft. When someone gains unauthorized access to your bank account, the act is a form of identity theft. But the bank may call it account fraud, unauthorized withdrawal, or even true-name fraud. Whatever language is used, you will need to know what to do and how you're protected. The Electronic Funds Transfer Act (EFTA) provides you some protection from bank account fraud, but it's limited. If you believe that an identity thief has gotten a hold of your debit card, you must take action immediately.

The Basics of the Electronic Funds Transfer Act 

The Electronic Funds Transfer Act (EFTA) provides banks with some guidelines on how to resolve disputes with ATM/debit cards. But the onus is on you, the account holder, to recognize unauthorized transactions on your account.

To catch bank account identity fraud sooner rather than later, make a habit of reconciling your bank account each month when you receive your bank statement. If you have numerous deposit and debit transactions, reconciling your account twice a month could be a wise habit. If you notice an error, report it immediately.

If you wait, you could be out of luck. According to the EFTA, you have limited liability for the losses you incur.:

  • If the error is reported within two business days, your loss should be limited to $50.
  • If the error is reported within 60 days, your loss will be limited to $500.
  • If the error is reported past 60 days, you will probably be out the money and any overdraft fees.

Information Your Bank Needs to Investigate the Crime

To begin investigating your claim, you must provide certain information to your bank. The following details are helpful in determining the steps the bank needs to take to resolve your dispute, based on EFTA rules:

  • Your name and account number
  • Why you think there is an error
  • How much the error is
  • Date for the error

Many banks request that you provide this information in writing no later than 10 days after you initiate a dispute.

If the account has been active for more than 30 days, the bank will do an investigation and get back to you within 10 days. If they need more time, they can take up to 45 days, but will credit the funds back to your account while they investigate.

The bank should inform you if the investigation will take longer than normal.

If the account is less than 30 days old, or you’re disputing point-of-sale or foreign transactions, they may take up to 20 days to apply the temporary credit to your account. They may also take up to 90 days to finish their investigation.

Authorized Users vs. Unauthorized Charges

If the bank's investigation doesn’t support your claims, they will notify you in writing, and take the credits back from your account. One reason they may not support your claim is excessive use by an authorized user. In other words, if you let your son use your card, and he spends more than you told him he could, the bank won't consider that an identity theft (because you gave him permission to use the card.)​

Continue Reading...