What to Do About a Debt Collection That Isn't Yours

Woman looking through bills
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Debt collections are pretty serious. These companies, hired by other companies, have the responsibility of collecting on past due accounts. Debt collectors have a number of tactics they can use to collect a debt from you, including calling, sending letters, listing the debt on your credit report and suing you. These are tough enough to deal with when the debt is yours, but what do you do when the collection account doesn't belong to you?

The inaccurate debt collection may have resulted from someone opening an account in your name and failing to pay the bill. Sometimes, paid debts are accidentally sent to collections. And, in some cases, unscrupulous debt collectors create fake debts hoping consumers will be frightened into paying without ever questioning whether the debt is real. If you have any doubt about whether a debt belongs to you, it's important to follow the right steps.

Are You Sure the Debt Isn't Yours?

Don't assume that because the collection seems strange and you don't remember having an account with that creditor that the debt collection isn't yours. There's always the possibility that a bill slipped through the cracks or that you simply don't recognize the name of the original creditor. For example, a loan may have been sold to a different servicer. Or, in the with retail credit cards, the bank issuing a credit card has a different name than the store you signed up for the credit card with.

Two Most Important Time Periods for Debts

The amount of effort you put into disputing the debt depends on how much action the debt collector can take against you for the debt based on the credit reporting time limit and the statute of limitations for your state. The credit reporting time limit is the maximum amount of time a debt can be reported to the credit bureaus; it's 7 years from the last date of delinquency for most accounts.

In 2017, for example, debt collectors can't report debts from 2009.

The statute of limitations is the time that a debt is legally enforceable. Simply stated, it's the amount of time a debt collector can use the court to force you to pay a debt. It's much less likely that a collector will sue you once a debt is outside the statute of limitations. Of course, you'll have a great defense if the collector does sue you — the debt isn't yours.

Dispute the Debt With the Collection Agency

You have the right to request proof of debts that collection agencies as you to pay. Once you've requested proof, the debt collector has to stop collection efforts until it can show that you owe the debt and that the collector is within its rights to collect the debt. This means no more calls, letters, credit bureau updates, and no lawsuits.

You can dispute a debt with the debt collector by sending what's known as a debt validation letter. This letter simply states that you won't believe the debt is yours and that the debt collector should send proof of the debt to you. Send your letter via certified mail so you'll have proof of when the letter was send and received.

Check to See If Your Credit Is Impacted

If debt collectors are contacting you about a debt, there's a good chance the debt has been reported to the credit bureaus.

Check a copy of all three of your credit reports to verify whether the collection account has been reported to the credit bureaus. You must check all three because some collection agencies report to all three bureaus while others report to only one or two.

Collection accounts can hurt your credit score, keep you from being approved for credit cards and loans, and cause you to pay higher interest rates or security deposits in accounts that you are approved for. It's one thing to suffer credit damage for collection accounts that are yours. It's unacceptable to have credit problems for collection accounts that don't belong to you.

Dispute the debt with the credit bureaus. You have the right to an accurate credit report, which means you can dispute collection accounts that don't belong to you. Write a letter to each of the credit bureaus that lists the inaccurate debt collection on your credit report.

Explain that the account doesn't belong to you and provide copies of any proof you have that supports your claim.

Can You Just Ignore the Debt?

Out of sight, out of mind isn't a necessarily a good strategy for dealing with debt collections, even collections that aren't yours. If the debt isn't on your credit report, is outside the credit reporting time limit, and is outside the statute of limitations, you have less to worry about. Even when all of these are true, you can't take for granted that the debt collector won't re-age the debt and add it to your credit report. Or, they may file a lawsuit anyway with hopes that you won't show up to court and they will win an automatic judgment against you.

You can stop a debt collector from calling you with a simple cease and desist letter. The name sounds like fancy legalese, but the letter is very simple. In the letter, you only have to request that the debt collector stop contacting you regarding the debt.

Once the debt collector receives your letter, they can only contact you once more to let you know what action, if any, the collector will take next. After that, it's against the law for that collector to contact you about that debt. Send your letter via certified mail and you'll be able to track when the collector receives it.

Note that asking the debt collector to stop calling you doesn't stop it from using other collection tactics — like filing a lawsuit or listing the debt on your credit report. It's best to let the collector know the debt isn't yours, provide proof of any payments you made, or request validation from the collector.

When Debt Collectors Misbehave

You may be able to sue a collector that continues to collect a debt after you've followed all the proper steps for disputing the debt and requesting validation. An attorney experienced in handling debt collection cases will be able tell you whether you have a valid lawsuit and help you proceed with court filings. You should also get an attorney involved if you're sued by the collection agency. Do this even though the debt isn't yours so you have the best legal defense possible.

Get the Consumer Financial Protection Bureau involved if the debt collector or credit bureaus aren't responding properly. For example, if the debt collector continues to collect from you after failing to respond to your debt validation letter or if the credit bureau continues to list the debt on your credit report after you've disputed it. You can submit a complaint to the CFPB by going to www.consumerfinance.gov/complaint.