Customer Service Skills List

List of Customer Service Skills for Resumes, Cover Letters and Interviews

customer service woman with headset
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Good customer service skills are essential for many different types of jobs. You may be face to face in a retail setting, communicating over the phone in a call center or greeting customers or patients at a front desk.  Whatever the position, customer service skills are critical if you are applying for a customer-focused position or are looking to be hired at any company dedicated to customer experience and engagement.

Check to See What the Employer is Looking For

A company that relies on customers or clients to keep them in business will look highly on the customer service experience and skills you have to offer.  Before you fill out a job application, write your resume or walk into the interview room, research the company and the position you are applying for. The skills an employer will view as an asset can vary from job to job.

Become familiar with what the company is seeking and brainstorm a list of customer service skills you have that pertain specifically to the job for which you're applying. Try to be specific when mentioning the skills you can bring to the position in your cover letter and, if possible, have real life examples you can share with employers during interviews.

Focus on Your Strongest Skills

During your interview, you should highlight the customer service experience and skills you can offer to the company.

  Don’t hesitate to mention your attention to detail or your ability to stay positive when faced with a challenge, because that is what the interviewer wants to hear.  They will be asking themselves, “Is this someone we want to represent our company?”

The opportunity to talk about your customer service skills may also arise if you are asked how you would handle certain situations with a client or coworker.

   Keep in mind that in addition to working with customers, you may also be working with a group of colleagues.  Strong customer service skills can help you be an asset to the team.  It's important to be sure the interviewer knows you will be a team player.  Think about positive and negative experiences you have had working with both clients and coworkers.  A question about either one of those situations may come up.

Customer Service Skills

Here's a list of customer service skills for resumes, cover letters, job applications and interviews. Required skills will vary based on the job for which you're applying, so also review our list of skills listed by job and type of skill.

The Best Jobs: Top 10 Customer Service Jobs

More Customer Service Skills: Top 10 Soft Skills for Customer Service Jobs

Skills Lists: Employment Skills Listed by Job | Lists of Skills for Resumes

Read More: Customer Service Job Titles | Customer Service Interview Questions | How Much Does a Customer Service Representative Earn?

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