Customer Service Job Titles

business man on phone with laptop
Lane Oatey / Blue Jean Image / Getty Images

Customer service is one of the fastest growing job categories in the U.S. Overall employment for customer service workers is expected to grow at least 10 percent over the next decade, which is higher than average. While it becomes increasingly easily to interact via smartphone or other electronic device, these customer-facing roles maintain the personal touch between a company and its customers, no matter how big or out of touch.

Types of Customer Service Jobs

Many customer service jobs are found in retail businesses. Retail stores rely on their employees to provide a high level of customer care at every level. Cashiers, salespeople, management and billing departments are examples of customer service jobs in a retail setting.

The hospitality industry is similarly reliant on customer service employees to maintain their reputation. Restaurants and hotels are staffed largely by employees in the service of providing the most satisfying experience to their clients. Restaurants hire cashiers, hosts, and managers in a customer service capacity. Hotels and resorts hire for a wide variety of of customer service positions, including bellman, concierge, front desk associate and front desk manager.

Customer service jobs can be found in many other types of businesses as well, including insurance companies and medical offices. Administrative assistants, receptionists, client relations personnel, benefits coordinators, and medical receptionists are all essential to provide information and services to clients, customers and patients.

Legal customer service is also a growing industry. Paralegals and other non-attorney staff give status updates, collect information, host prep calls or other informational calls, and prepare documents for clients. Attorneys themselves may use email to reach out to update or gather information directly from clients in order to swiftly move forward with a case.

 

Yet another category of customer service jobs is technical support. These jobs may require more specialized education and/or on the job training. The number of technical support service roles are growing exponentially with recent technological advancements and the boom of big Tech companies around the country. These companies depend on employees to liaise with customers in order to bridge the gap between the company and those using and buying its services. 

Employees in this type of client-facing position solve technical problems by guiding the customers themselves, or by remotely accessing the system to fix it directly. There are many positions available, including call center staff, contact center help desk, data services specialist, help desk staff and online customer support.

Here's a list of the top ten best jobs in customer service, and the following is a list of customer service related job titles.

Customer Service Job Titles List

A - C

  • Account Coordinator
  • Account Management Coordinator
  • Account Manager
  • Account Representative
  • Account Specialist
  • Administrative Assistant
  • Assistant Account Manager
  • Assistant Customer Care Center Manager
  • Bellman
  • Benefit Coordinator
  • Bilingual Customer Service Representative
  • Business Service Representative
  • Call Center Customer Support
  • Call Center Lead
  • Call Center Representative
  • Call Center Supervisor
  • Cashier
  • Client Account Assistant
  • Client Distribution Specialist
  • Client Relations Associate
  • Client Relations Manager
  • Client Relations Representative
  • Client Services Coordinator
  • Client Services Representative
  • Client Service Specialist
  • Client Success Manager
  • Computer Service Representative
  • Concierge
  • Contact Center Help Desk
  • Contact Center Representative
  • Custodial Customer Representative
  • Customer Account Director
  • Customer Care Associate
  • Customer Care Coordinator
  • Customer Care Executive
  • Customer Care Operator
  • Customer Care Representative
  • Customer Care Manager
  • Customer Care Supervisor
  • Customer Consultant
  • Customer Interaction Management Specialist
  • Customer Liaison Officer
  • Customer Relationship Specialist
  • Customer Service Agent
  • Customer Service Ambassador
  • Customer Service Asset Manager
  • Customer Service Associate
  • Customer Service Engineer
  • Customer Service Greeter
  • Customer Service Lead
  • Customer Service Manager
  • Customer Service Professional
  • Customer Service Representative
  • Customer Service Specialist
  • Customer Service Strategist
  • Customer Service Technician
  • Customer Solution Provider
  • Customer Solution Representative
  • Customer Solution Manager
  • Customer Support Associate
  • Customer Support Manager
  • Customer Support Specialist
  • Client Support Manager
  • Customer Support Specialist

D - L

  • Data Services Specialist
  • Director of  Customer Success and Satisfaction
  • Dispatcher
  • Duty Manager
  • Flight Attendant
  • Field Technical Support Engineer
  • Front Desk Agent
  • Front Desk Associate
  • Front Desk Coordinator
  • Front Desk Manager
  • Front Desk Receptionist
  • Garage Cashier
  • Guest Service Agent
  • Guest Service Representative
  • Health and Welfare Services Supervisor
  • Help Desk Associate
  • Help Desk Support
  • Help Desk Technician
  • Hostess
  • Inside Salesperson
  • Investment Assistant

M - R

  • Management Specialist
  • Manufacturing Customer Service Representative
  • Medical Receptionist
  • Online Customer Support
  • Outbound Calling Representative
  • Patient Care Coordinator
  • Receptionist
  • Rental Representative
  • Response Services Representatives
  • Retail Associate
  • Retail Sales Associate
  • Sales Assistant
  • Sales Coordinator
  • Server
  • Service Administrator
  • Service Advisor
  • Service Consultant
  • Software Technical Support Analyst
  • Special Orders Technician
  • Supervisor of Provider Relations

T - Z

  • Technical Support Engineer
  • Technical Support Representatives
  • Teller
  • Telephone Support Specialist
  • Territory Service Representative
  • Transaction Coordinator
  • Vehicle Return Associate

Lists of Job Titles
More information on job titles and list of job titles for a variety of occupations.

Related Articles: Customer Service Skills | Top 10 Soft Skills for Customer Service Jobs | Customer Service Job Titles | Customer Service Keywords for Resumes

Find Your Next Job

Job Search by