Crypto.com Review

A fully-featured mobile app for beginner to advanced traders

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Crypto.com

 Crypto.com

overall rating
4.7

Our Take 

Crypto.com offers an array of different services and a broad selection of cryptocurrencies. If you like being able to manage everything from a single mobile app, you will enjoy Crypto.com.

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Over 250 cryptocurrencies available (slightly fewer for U.S.-based users)

  • Visa card that lets users spend crypto and earn rewards

  • Ability to earn interest on crypto holdings

  • Access to DeFi and NFT marketplaces

Cons
  • For lower-volume traders, fees can be high

  • Visa card rewards are paid out in Crypto.com coin (CRO)

  • In-app live support can have long wait times

  • Trading fee discounts come in the form of CRO rebates

Key Takeaways
  • Crypto.com is a mobile-based platform that provides many crypto services.
  • Users can buy, sell, and trade over 250 cryptocurrencies from their smartphones.
  • The app also provides extra features like staking services, an NFT marketplace, and non-custodial DeFi services, to name a few. 
  • The Crypto.com exchange token, Crypto.com Coin (CRO), offers holders a discount on trading fees and can be staked for higher rewards on Crypto.com Visa cards. 
Specifications
  • Year Founded 2016
  • Official Website crypto.com
  • Cryptocurrencies Available 150+
  • Customer Support Live chat, email ticket

Introduction

Crypto.com is among the fastest-growing cryptocurrency exchanges in the world. The platform is a mobile-only, one-stop-shop for almost every crypto-related service someone could want. 

Crypto.com offers a wide range of services for a mobile app, including:

  • The ability to buy and sell crypto
  • An NFT marketplace
  • A Visa prepaid rewards debit card
  • Services for staking crypto
  • The ability to earn interest on crypto
  • Decentralized finance (DeFi) services
  • A way for businesses to accept crypto as payment

Users can quickly get set up and start buying crypto with their bank account or a credit/debit card. 

Investing in cryptocurrencies, Decentralized Finance (DeFi), and other Initial Coin Offerings (ICOs) is highly risky and speculative, and the markets can be extremely volatile. Consult with a qualified professional before making any financial decisions. This article is not a recommendation by The Balance or the writer to invest in cryptocurrencies nor can the accuracy or timeliness of the information be guaranteed.

Company Overview

Crypto.com was founded in 2016 in Hong Kong, although the company has relocated since then. The app supports millions of users all over the world. Users based anywhere in the U.S. can use Crypto.com, with the exception of those living in New York. The company’s website states its intention of taking the necessary steps to offer services in New York and says it will provide updates when things change.

The Crypto.com exchange is currently the 9th largest crypto exchange by daily trading volume. It supports over 250 different cryptocurrencies and over 20 different fiat currencies. 

Crypto.com is suitable for traders of all experience levels. 

Looking for something else? See the best crypto exchanges on the market today.

Cryptocurrencies That Trade on Crypto.com

Crypto.com users have access to over 250 cryptocurrencies. Many of the most popular coins are included, such as:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • Enjin (ENJ)
  • Basic Attention Token (BAT)
  • Polkadot (DOT)
  • Chainlink (LINK)

However, there are some cryptocurrencies that users based in the U.S. cannot trade. These include:

  • Stacks (STX)
  • DIA (DIA)
  • Theta (THETA)
  • TomoChain (TOMO)
  • Ripple (XRP)

Trading Experience

From the main page of the app, users can see several Favorite coins along with their current prices updated in real-time. Beneath these four coins, there is a long list of Top Gainers, or coins that have performed well recently. The bottom of the main page shows recent crypto news.

Along the bottom of the screen, there are four options: Home, Accounts, Track, and Card. 

  • The home screen shows your portfolio balance, top gainers, and crypto news along with the option to transfer funds or withdraw crypto.
  • The accounts page shows your crypto wallet, fiat wallet, and crypto earn balances.
  • The track page shows the top four favorite coins according to Crypto.com (the same ones shown on the home screen) in addition to any coins that users have added to their own favorites list (add a coin to your favorites by tapping the star icon in the upper-right when viewing that cryptocurrency).
  • The card page is where users can sign up for a Crypto.com card.

In addition to these four, there is an icon depicting the Crypto.com logo. This is where you can see your crypto wallet and fiat wallet, buy crypto, and access the “Earn” feature. 

To buy crypto with a credit or debit card, simply select your desired crypto from the Home or Track page. Then tap the blue Buy bar at the bottom of the screen. At this point, you’ll be given the option to pay with a credit card, your crypto wallet, or your fiat wallet. Select “Add credit or debit card” at the bottom of the screen to add a card.

The other way to buy crypto is to set up a bank transfer using your fiat wallet. This requires linking a bank account. 

Of course, if you already have crypto somewhere else, you can send it to your Crypto.com account. This method of funding doesn’t require a bank account or debit/credit card. 

Crypto.com Exchange

The Crypto.com Exchange can be accessed from a desktop or laptop computer and is oriented toward more advanced traders.

The exchange can be connected to the Crypto.com app, providing for easy transfers between both platforms. Both platforms offer mostly the same features. 

Fees

The standard maker/taker fee for trades on Crypto.com is 0.4%. That’s for users who trade less than $25,000 per month and don’t hold Crypto.com Coin (CRO). This is quite a bit higher than competitors like Binance and KuCoin (about 4x the standard fee on those platforms), but still lower than Coinbase. 

Payment Method Crypto.com Fee 
Bank Account Free
USD Wallet  Free 
Debit/Credit Card  0%–3.5% depending on jurisdiction
ACH Transfer  Free 
Crypto Conversion  Free 
Purchases  Varies depending on market conditions
Trades  0.04%–0.4% 
Crypto Withdrawals  Varies depending on cryptocurrency 
DeFi Swap Fees  Typically 0.3% paid to liquidity providers 

Depositing crypto or fiat on Crypto.com is free. Crypto purchase and withdrawal fees vary depending on the specific coin and current market or network conditions. 

To receive discounted trading fees, users must stake CRO on the Crypto.com platform. Staking involves locking up tokens for a set amount of time. Trading fee discounts are paid in the form of CRO rebates rather than deducted from a user’s CRO balance.

Trading fees on Crypto.com vary according to two personal statistics: 1) a user’s monthly trading volume and 2) the amount of CRO they have staked. The higher volume and larger amount of CRO staked, the lower the fees.

Security

Crypto.com has quite an extensive range of security features and qualifications that span every aspect of its operations. 

Some of these features include:

  • 100% of user funds are kept in cold storage, with cold storage insurance up to $750 million
  • Institutional-grade custodial solution called Ledger Vault
  • Hot wallets secured by hardware security modules and multi-signature keys (only a fraction of corporate funds are held in hot wallets—just enough for day-to-day operations) 
  • Fiat currency is held in highly-regulated custodian bank accounts around the world
  • Strict control over access rights and privileges
  • User-side protections such as two-factor authentication (2FA) and biometric verification
  • Non-custodial DeFi wallet (meaning users hold their own keys)

The main security solution for the bulk of Crypto.com’s crypto is Ledger Vault, a service provided by Ledger, a popular hardware wallet manufacturing company. Ledger uses hardware security modules (HSMs) and multi-signature keys to secure data. These same features are also used to secure Crypto.com’s hot wallets.

Fiat currency deposits are held in secured and regulated banks, meaning U.S.-based users are covered by FDIC insurance up to $250,000. 

There is even more to Crypto.com’s lengthy security features, but this covers the gist of it. 

Although Crypto.com has a long history of good security, on Jan. 17, 2022, the exchange learned of a large hack that stole 4,836.26 ETH, 443.93 BTC, and about $66,200 in other currencies. A total of 483 Crypto.com users were affected.

No matter how secure a crypto platform may be, using it still entrusts the exchange with your private keys. For the utmost in ownership and security, personal hardware wallets are a must.

Opening a Crypto.com Account

To open a Crypto.com account, first download the app from the App Store or Google Play. After opening the app, select “Sign Up.”

The app will ask for your full name and phone number. After verifying your phone number, you’ll need to take pictures of the back and front of your driver’s license. Finally, you’ll be asked to use your phone’s selfie camera to scan your face. Make sure this step is done in a space with bright and even lighting. 

At this point, you will have to wait for your identity to be verified. Crypto.com says that the process takes a few hours to a couple of business days.

Once verification is complete, you can either deposit crypto from somewhere else or link a payment method to buy new crypto. Supported payment methods include credit/debit cards and bank transfers.

Customer Service

Users can get support via email ticket or live chat, and some issues can be resolved by reading through the extensive Crypto.com help pages. These support features are standard, although the help library looks larger than most, and not all exchanges offer both live chat and email support.  

Customer Satisfaction

Reviews for Crypto.com are mixed (just like pretty much every crypto exchange). Some users complain that they encountered unexpected fees, are unable to withdraw funds, or had bad experiences with customer support. But there are also many more favorable reviews from people who claim to have had no problems with the app.

Account Management

On the home screen of the Crypto.com app, users can see their total account balance and the current prices of several top cryptocurrencies in addition to Crypto.com Coin (CRO). This is also one of several screens from which you can buy, sell, send, and receive crypto. 

How Crypto.com Compares to Other Cryptocurrency Companies

Crypto.com is one of the fastest-growing places to buy, sell, and trade crypto for good reason. The platform is easy to use, the fees are reasonable, the selection of cryptocurrencies is broad, and customer service is readily available. While some competitors like Binance and KuCoin have lower fees, the platforms aren’t as user-friendly. They also don’t offer the same range of features.  

Crypto.com vs. KuCoin

  • KuCoin supports more cryptocurrencies, but Crypto.com has more trading volume.
  • KuCoin’s fees tend to be a bit lower.
  • Crypto.com is FDIC-insured, while KuCoin isn't.
  • Each exchange has a mobile app that allows you to buy, sell, and trade crypto.
Final Verdict

Crypto.com is great for anyone looking for easy access to the crypto markets. Beginner and advanced users alike can enjoy the benefits of a wide variety of features, a large selection of cryptocurrencies, and a simple mobile app. 

Whether you want to buy and sell crypto for the first time or are looking for a new platform with tons of extra features, Crypto.com could be just the place for you.

Methodology 

The Balance is dedicated to helping those interested in cryptocurrency investing make informed and safe decisions. We are committed to providing our readers with unbiased reviews of the top cryptocurrency exchanges for investors of all levels.


Exchanges were reviewed on points including security, fees, number of cryptocurrencies available, and more. We also considered if the exchange is regulated by a proper agency or entirely decentralized. Our full cryptocurrency exchange methodology, including the data collection and review processes and weighted data points, is available for review. 

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. CoinMarketCap. "Top Cryptocurrency Spot Exchanges."

  2. Crypto.com. "Crypto.com Security Report & Next Steps."