CountryWide Debt Relief Review

Plans are available for most types of unsecured debt, but fees aren’t disclosed

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Countrywide Debt Relief

Countrywide Debt Relief

overall rating
3.2

Our Take 

Although most customers seem satisfied with the support they received from CountryWide Debt Relief, its pricing isn’t transparent, it’s not accredited by the IAPDA, and its hours of operation aren’t published. Rather than working with CountryWide Debt Relief, you’re better off choosing a debt relief provider that offers transparent pricing and makes account management easy.

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Long history of operations dating back to 2008

  • Most customers seem satisfied with the level of support received

  • Accredited by the American Fair Credit Council (AFCC)

Cons
  • Locations where it doesn’t provide services aren’t clearly disclosed

  • Fees are not disclosed

  • Not accredited by the International Association of Professional Debt Arbitrators (IAPDA)

Key Takeaways
  • If you have at least $10,000 in credit card debt, you may be able to get help resolving your unsecured debts like credit cards, medical bills, and payday loans.
  • Although you can reach the company by phone, its hours of operation aren’t published.
  • A client dashboard isn’t included on the company’s website.
  • Our review didn’t uncover recent lawsuits by the government at the state or federal level.
Specifications
  • Year Founded 2008
  • Types of Debt Relief Unsecured debt
  • Fees Not disclosed
  • Average Repayment Period 12 to 48 months
  • Accreditations AFCC
  • Minimum Debt $10,000 in total credit card debt
  • Official Website cwdebtrelief.com

Introduction

CountryWide Debt Relief can help people with at least $10,000 in credit card debt resolve their debt issues. If you sign up for a debt settlement program, your debt relief provider will work with your creditors to negotiate settlements in amounts less than you owe. Once a settlement has been successfully negotiated, you’ll pay a fee to the debt relief provider, and you’ll pay your creditor the agreed-upon amount. 

One of the biggest drawbacks to CountryWide Debt Relief is that you’ll need to speak with a debt counselor to understand how much its services cost (typical fees aren’t provided on its website). Even so, most customers seem to be pleased with the service they received from the company, with many indicating they successfully got out of debt. 

Keep in mind: A danger of debt settlement is that it can harm your credit. As such, it should be pursued only after considering other debt relief programs like working with a nonprofit credit counselor or signing up for a debt management plan. With these options, you’ll pay the full amount you owe to your creditors but may be able to get a reduced interest rate. Since you're paying off everything you owe, there won’t be as great of an impact on your credit score.

Debt settlement may end up negatively impacting your credit for up to seven years and should be seen as a last resort.

Read on to learn about the debt settlement program offered by CountryWide Debt Relief.

Company Overview

CountryWide Debt Relief is a debt settlement company founded in 2008 and headquartered in Santa Ana, California. It is a member of the American Fair Credit Council, a well-known professional association serving the debt relief industry.

The states where CountryWide Debt Relief service is available are listed on the application rather than its website. When you apply to see if you qualify, you agree to have a debt consultant from CountryWide Debt Relief or one of its partners contact you. If you don’t live in its service area or otherwise meet its qualifications, it will refer you to one of its partners.

A key drawback to CountryWide Debt Relief is that it isn’t an IAPDA-Accredited Service Center, a credential most of the best debt relief companies have in order to demonstrate their commitment to staff training. However, as noted, it is a member of the AFCC, one of the leading professional associations for the debt relief industry, which is positive. Plus, our review of CountryWide Debt Relief didn’t uncover any recent lawsuits by the government at the state or federal level.

Debt Relief Options

With CountryWide Debt Relief, you can get assistance settling most types of unsecured debt including credit cards, medical bills, payday loans, and personal loans. It also includes private student loans and business loans on a case-by-case basis. The company won’t help you negotiate federal student loans or debt secured by collateral like auto loans or home mortgages.

To qualify for CountryWide Debt Relief’s program, you’ll need to have at least $10,000 in credit card debt. Plus, you need to be able to afford a monthly payment of $250 or 1.5% of the total debt you enroll in the program, whichever amount is greater. 

The company guarantees program approval for clients who meet its minimum requirements.

Fees

CountryWide Debt Relief doesn’t charge any upfront fees, as required by law, and you’ll only be required to pay if and when it successfully negotiates settlements with your creditors. However, one of the biggest drawbacks is that CountryWide doesn’t disclose its typical fees. You’ll need to speak with a debt consultant to understand how much the company charges for its services. 

All of the debt relief providers we evaluated want to review your financial situation before telling you exactly how much you’ll pay. Even so, at a minimum, the best debt relief companies disclose the fee range on their websites. The industry average is 15% to 25% of the total debt enrolled in the debt relief program, and it’s unclear where CountryWide falls in relation to this average.  

You can expect it to take 12 to 48 months to get out of debt if you sign up for services with CountryWide Debt Relief. While it provides case studies disclosing some of the savings its real customers were able to experience, it doesn’t provide the average amount customers can save. This is something that’s also disclosed by most of the best debt relief companies.

Customer Service: Hours of Operation Aren’t Published

If you want to speak with one of CountryWide Debt Relief’s debt consultants to see if you qualify for its services or get support, you can call or text 1-800-594-3365. Unfortunately, there’s no information available on the company’s website about its hours of operations. 

You can also send an email to service@cwdebtrelief.com.

Lastly, you cannot get support via live chat with CountryWide Debt Relief, and it doesn’t have a mobile app. However, very few debt relief companies offer these features, so it isn’t unusual.

If you decide that you don’t want a company to call you after you’ve given consent, ask the company to add you to its do-not-call list. If you continue to get sales calls after a reasonable amount of time has transpired (i.e., up to a month—the time it can take when you register with the FTC’s National Do Not Call Registry), then you may want to file a complaint with the FTC. 

Customer Satisfaction: Some Confusion About the Fees  

We reviewed a wide variety of sources to assess what people think about CountryWide Debt Relief. Overall, the reviewers seem to be satisfied with the level of support and services provided by CountryWide Debt Relief. Many of the positive reviewers noted that they were able to get out of debt and were pleased with the services provided by CountryWide Debt Relief.

Many of the negative reviews focused on confusion regarding the program fees. Some clients expressed frustration about having to pay fees even though they didn’t complete the program. Keep in mind: Most debt settlement companies earn their fee when the settlements have been negotiated with your creditors. If you don’t make the payments agreed upon with your creditors, you’ll still be required to pay the fee to your debt settlement provider. 

If you’re going to sign up for a debt settlement program, make sure you finish it. If the debt relief company successfully negotiates a settlement on your behalf, you’ll be required to pay their fee even if you don’t finish paying off your creditor.

Account Management

Unfortunately, CountryWide Debt Relief’s website doesn’t include a link to a client portal or dashboard, and there is limited information available about what you can expect after you’ve signed up for services. Given that, it’s difficult to determine how you would manage your account beyond contacting the general customer service number or email. 

Other Features

CountryWide Debt Relief has established relationships with lenders that offer debt consolidation loans and bankruptcy attorneys. After reviewing your situation, the company’s debt consultants may refer you to one of its lending partners or a bankruptcy attorney if those options are a better fit. This type of referral service is common in the debt relief industry.

How CountryWide Debt Relief Compares to Other Debt Relief Companies

One of the most well-known competitors to CountryWide Debt Relief is Freedom Debt Relief, a debt settlement company that’s been in business since 2002. Both companies offer debt relief for unsecured personal debt as well as private student loans and business loans on a case-by-case basis. 

However, there are some key differences between the two companies:

  • Freedom Debt Relief typically charges fees ranging from 15% to 25% of the total debt enrolled in the program.
  • CountryWide Debt Relief doesn’t disclose how much it charges in fees.
  • To qualify for services with Freedom Debt Relief, you need to have at least $7,500 in qualifying unsecured debt. 
  • You need to have at least $10,000 in credit card debt to qualify for services with CountryWide Debt Relief.
  • CountryWide Debt Relief doesn’t disclose its hours of operations.
  • You can reach someone with Freedom Debt Relief by phone seven days a week. 

Although CountryWide Debt Relief and Freedom Debt Relief offer debt relief services for most types of unsecured consumer loans, Freedom Debt Relief is the better choice. Not only does it require a lower amount of debt to qualify for services, but it offers transparent pricing. Plus, its customer service team is available every day of the week by phone if you need support.

Read our full Freedom Debt Relief review.

  CountryWide Debt Relief Freedom Debt Relief
Year Founded 2008 2002
Types of Debt Relief Unsecured personal debt, some private student loans, some business loans Unsecured personal debt, some private student loans, some business loans
Fees Not disclosed 15% to 25% of enrolled debt
Minimum Debt $10,000 in credit card debt $7,500
Hours of Operation Not disclosed 7 days a week
Final Verdict

CountryWide Debt Relief is a well-established debt relief company with operations dating back to 2008. Although it can help consumers settle most types of unsecured debt, you need to have at least $10,000 in credit card debt to qualify for its services. You won’t pay any fees upfront, which is good, but the company doesn’t disclose its typical fees range. This lack of transparency is one of the biggest drawbacks to CountryWide Debt Relief. 

In addition to the lack of transparency regarding fees, there isn’t a client portal or dashboard on CountryWide Debt Relief’s website. Plus, its hours of operation aren’t published. Both of these items could make it more difficult to manage your account. Lastly, although the company is a member of the AFCC, it’s not accredited by the IAPDA. If you’re interested in using a debt relief service, you’d be better off choosing a different company as most of the best debt relief providers in the industry fill these gaps.

Methodology 

All of our reviews of debt relief companies are based on extensive research and analysis of each company's offerings, customer service, pricing, years in business, accreditation, and more. To rate CountryWide Debt Relief and other providers, we developed a debt relief review methodology that compares the debt relief options offered, additional features, fees, success rates, customer service, and reported client experiences to help us provide insights into each company’s offerings.

You can read our full methodology for a complete description of how we reviewed each company.

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. Federal Trade Commission. "National Do Not Call Registry." Accessed April 25, 2021.