Colonial Penn Life Insurance Review
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Colonial Penn Life Insurance was founded in 1968 and is owned by financial giant CNO. They're known for specializing in providing core types of life insurance without medical exams, which is a very attractive benefit for those shopping around for a plan. But what else should you know about Colonial Penn Life Insurance? We reviewed the company's offerings, pricing, financial stability, and customer satisfaction, and more to see how they really stack up. See our full findings below.
What We Like
Insurance available without medical exams or questions
Don’t worry about being rejected—acceptance is guaranteed
Living insurance that makes benefits available while you’re still alive
30-day risk-free try-it-on-period
Backed by independently-rated holding company, CNO Financial
Renewable term policies with guaranteed coverage up to age 90
What We Don't Like
Coverage provided without a medical exam may be more expensive
Coverage limited to $50,000
Company Overview: Part of a Powerhouse Family of Financial Companies
Colonial Penn was founded in 1968 and is headquartered in Philadelphia, Pennsylvania. The company is owned by CNO Financial Group, the same firm that owns several other insurance and financial companies including Bankers Life, Washington National Insurance, and Bankers Conseco. Colonial Penn has over 760,000 life insurance policies and $3.5 billion of life insurance in force.
Available Plans: A Bare-Bones Line-up
Colonial Penn only offers three different types of life insurance. While they don’t offer variable universal or indexed universal options available with a lot of other providers, Colonial Penn does offer term, whole, and guaranteed life that don’t require medical exams.
Colonial Penn Life offers the following policies:
Guaranteed Acceptance Life Insurance
Colonial Penn’s guaranteed-acceptance life policy is available for customers age 50 to 85 in most states. The policy doesn’t require any medical exam or health questions. Guaranteed life policies offer permanent coverage for final expenses and pre-set premiums ranging from $10 to $80 per month that won’t change over time. The benefits built into policies vary based on age, gender, and location.
Permanent Whole Life Insurance
Colonial Penn offers whole life coverage up to $50,000 for customers age 40 to 75 that remain in force as long as you pay your premiums. Policies don’t require a medical exam—but do have questions on applications that will determine eligibility—and premiums will never go up.
Renewable Term Life Insurance
Renewable term insurance is available through Colonial Penn for customers age 18 to 75. These policies also don’t have medical exams but do have questions on the application that will determine eligibility. Term life policies through Colonial Penn offer up to $50,000 in coverage and last for five years and can be renewed for five additional years. However, policies can’t be renewed after policyholders reach age 90.
Some policies have what is referred to as Living Insurance®. This is a two-part plan that extends the value of your life insurance, so you can collect up to 50% of it early in the policy term if you become seriously ill.
Available Riders: Not Much of a Selection
Riders, sometimes called endorsements, are additions you can elect on some policies to help customize your insurance. Some life insurance policies available through Colonial Penn offer optional riders that can help policyholders get more value from their policies. Colonial Penn’s most significant rider is an accelerated death benefit rider to make policies “living insurance.” Not all riders are available for all policy types.
The two most common riders Colonial Penn offers include:
Accelerated Death Benefit Rider
An accelerated death benefit rider offers policyholders an early payout option that grants access to a portion of policy death benefits while the policyholder is still alive if they become disabled or are diagnosed with a chronic illness. This payout option is subject to an administrative fee and repayment of a percentage of any loans and interest.
However, it makes a policy into so-called “living insurance” and grants policyholders greater access to stated death benefits. Living Insurance is available online, by phone, or by mail for term life policyholders age 18 to 75 and age 40 to 75 for whole life.
Accidental Death Rider
Holders of certain Colonial Life policies have the ability to purchase accidental death riders that increases payouts if an insured dies as the result of an accident instead of an illness. This rider provides additional coverage up to $50,000.
Customer Service: Easy Live Chat & Dedicated Reps
Colonial Life customers who need assistance can contact the company by calling 1-800-523-9100 weekdays between 8:30 a.m. and 5:30 p.m. Eastern (New York residents call 1-800-323-4542). Colonial Life also offers live chat through its website.
Customer Satisfaction: Good Ratings & Mixed Reviews
Colonial Penn has an A+ rating from the BBB but also has 85 complaints, which is a high amount for their size. Complaints range from denials of coverage to excessive premiums, slow processing of paper including cancellations, and unexpected cancellation of policies without warning. The company also doesn’t have great reviews online and has a high number of customer complaints.
Financial Strength: Part of a Solid Family of Companies
As a subsidiary of another company, Colonial Penn Life doesn’t have its own ratings for financial stability. However, its parent company, CNO Financial, and the other affiliated companies owned by CNO have an A- rating from AM Best.
Cancellation Policy: A Decent Free-Look Period
Customers who decide to purchase an insurance policy from Colonial Penn have a 30-day window (a “free-look period”) in which they can cancel their policy at no cost. Customers who wait longer than 30 days to cancel their policies will incur partial or full surrender charges that are deducted from the cash values of their policies when they’re canceled, along with any outstanding loans and interest due.
Price: Premiums are Low But Only Because Coverage is Limited
Because Colonial Penn’s policies are available without medical exams, they tend to be more expensive than similar coverage from other providers.
Below are sample premiums for $50,000 in term life coverage. Because there are no medical exams, all policyholders are assumed to be in standard health. Those in excellent health can probably find better rates elsewhere.
Competition: Colonial Penn vs. Mutual of Omaha
Mutual of Omaha is an older insurance company than Colonial Penn and was founded in 1909. The company is a Fortune 500 company, has A+ ratings from AM Best, and ranks third overall among all life insurance companies by JD Power. Customers should choose Mutual of Omaha if they want a more financially stable company, better customer satisfaction, and reportedly better prices. In fact, Mutual of Omaha customers can reportedly purchase almost twice as much coverage from Mutual of Omaha for each dollar of premium.
Final Verdict: A Great Choice for Exam-Free Coverage
Colonial Penn is a good potential option for customers who want to buy life insurance without a medical exam. However, other providers tend to offer more types of insurance, additional riders, and other benefits that Colonial Penn lacks. Other providers—Mutual of Omaha included—can also offer lower premiums for each dollar of coverage. The fact that they get complaints that deny coverage leaves us leary about making a solid recommendation for the company.
Colonial Penn's. "Whole Life." Accessed March 9, 2020
Colonial Penn. "Whole Life Living Insurance." Accessed March 9, 2020.
Effortless Insurance. "Colonial Penn Life Insurance Company Review." Accessed March 9, 2020.
JD Power. "2019 US Life Insurance Study." Accessed March 9, 2020.
Mutual of Omaha. "Term Life Insurance Quote." Accessed March 10, 2020.