CoinZoom Review

Regulated crypto exchange with reasonable fees

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CoinZoom

 CoinZoom

overall rating
4.5

Our Take 

CoinZoom is a regulated, centralized cryptocurrency exchange that allows users to buy, sell, trade, and earn interest on cryptocurrencies. It offers middle-of-the-road fees compared to other exchanges, with discounts based on trading volume. The trading experience is fairly basic and could be ideal for beginner and intermediate traders, but advanced users that want access to margin, futures, and more order types will want to look elsewhere.

  • Pros & Cons
  • Key Takeaways
  • Specifications
Pros & Cons
Pros
  • Simple user interface for buying crypto

  • Ability to earn up to 10% interest on crypto holdings

  • Send and receive crypto using ZoomMe

  • Commerce platform for businesses to accept crypto payments

Cons
  • No margin or futures trading available

  • Limited selection of crypto (just over 40)

  • High fees for debit card deposits

Key Takeaways
  • CoinZoom is a centralized cryptocurrency exchange headquartered in Salt Lake City, Utah.
  • It offers web-based trading, as well as two mobile apps (available for Android and iOS).
  • CoinZoom is a regulated exchange, complying with U.S. Know Your Customer (KYC) standards.
  • It's available in 48 U.S. states (excluding Hawaii and New York).
  • CoinZoom offers a Visa debit card for making purchases with crypto holdings.
Specifications
  • Year Founded 2020
  • Official Website www.CoinZoom.com
  • Cryptocurrencies Available 40+
  • Customer Support Email, Live Chat

Introduction

CoinZoom is a centralized cryptocurrency exchange for buying, selling, and trading cryptocurrency. This exchange also offers “CoinZoom Earn” allowing users to earn interest on select deposited cryptocurrencies. CoinZoom currently supports over 40 cryptocurrencies, which is fewer than many competitors, but more digital assets are being added regularly.

CoinZoom is a fiat onramp, meaning users can purchase crypto with national currencies, such as the U.S. dollar. It also supports crypto-to-crypto trading, allowing users to exchange one crypto for another. Additionally, CoinZoom offers a full-service trading desk available to institutional traders, offering API access to trading, and over-the-counter (OTC) trades for larger purchases.

Investing in cryptocurrencies, Decentralized Finance (DeFi), and other Initial Coin Offerings (ICOs) is highly risky and speculative, and the markets can be extremely volatile. Consult with a qualified professional before making any financial decisions. This article is not a recommendation by The Balance or the writer to invest in cryptocurrencies nor can the accuracy or timeliness of the information be guaranteed. 

Company Overview

CoinZoom was founded in 2020 by father and son, Todd Crosland and Benjamin Crosland. It is a regulated exchange based in Salt Lake City, Utah, and follows U.S. Financial Crimes Enforcement Network (FinCEN) KYC standards and anti-money laundering requirements. CoinZoom operates in most countries around the world (including 48 U.S. states,) though some countries are restricted from using CoinZoom.

CoinZoom provides a simple trading platform designed for beginners to buy, sell, and trade crypto. It also allows users to earn interest on supported crypto held on the platform. In addition to these options, CoinZoom offers a Visa debit card and its ZoomMe money transfer tool, which lets customers send funds to friends and family. Overall, this exchange is aimed at beginner and intermediate crypto traders, with reasonable fees and a simple-to-use apps.

Cryptocurrencies That Trade on CoinZoom

CoinZoom offers some popular cryptocurrencies on its platform including Bitcoin (BTC), Ethereum (ETH), Cardano (ADA), and Polkadot (DOT). There are over 40 cryptos supported, which is a smaller selection than many other exchanges. All available assets on CoinZoom can be found on its Prices page.

CoinZoom does not currently support popular coins such as Ripple (XRP), Cardano (ADA), Solana (SOL), or Avalanche (AVAX).

Trading Experience

CoinZoom offers a basic trading experience, with candlestick charting, multiple order types (market, limit, stop), and live order books. There are a few advanced charting tools available, including annotation and indicators. Users can select an asset to buy or sell, create an order, and submit to place a trade.

Beginners may be overwhelmed by CoinZoom’s trading platform, and may simply want to buy/sell using the “Prices” section of this exchange.

CoinZoom also pays interest on supported coins held on its exchange, as long as a user opts in to the "CoinZoom Earn" service. This exchange also allows users to send each other crypto directly with no fees.

Fees

CoinZoom charges reasonable fees for transactions, including buying, selling, and trading crypto. There are also network fees for withdrawing crypto off the platform to an external digital wallet. Crypto and fiat currency deposits are free, except for debit card deposits, which come with a 2.99% fee.

CoinZoomTrading Fees

CoinZoom uses a maker-taker fee model for trades on its platform. A trade is considered a ‘taker’ if it is executed immediately, and is considered a ‘maker’ if it can’t be executed immediately and gets added to CoinZoom's order book. In general, market makers are charged less than market takers.

Maker Fee: 0.36%

Taker Fee: 0.44%

CoinZoom offers discounts for users that hold ZOOM tokens, up to 50% off transaction fees. Here’s a breakdown of the trading fee discounts for ZOOM token holders:

ZOOM Amount Discount 
10,000 ZOOM tokens 10%
25,000 ZOOM tokens  20% 
50,000 ZOOM tokens  35% 
100,000 ZOOM tokens  50% 

CoinZoom also charges fees for withdrawing crypto from its platform, but these are based on the crypto being transferred, and the current fees being charged by the network.

Security

CoinZoom offers basic security features, including multi-factor authentication and cold storage of digital assets. CoinZoom partners with Genesis and Prime Trust 

Here are a few of the security features offered by CoinZoom:

  • Cold storage: CoinZoom keeps most digital assets in cold storage with a third-party custodian. This keeps user assets offline, and unable to be hacked by online thieves.
  • Digital asset insurance: CoinZoom carries over $100 million in digital asset insurance against theft of user digital assets. Note that this does not cover theft as a result of phishing scams.
  • Two-factor authentication: CoinZoom offers two-factor authentication (2FA) via SMS or the Authy app.
  • FDIC insurance: CoinZoom protects all USD funds with FDIC insurance up to $250k. FDIC insurance does not cover any cryptocurrency assets.

Opening a CoinZoom Account

To sign up for a CoinZoom account, users will need to provide an email address and a password. After verifying your email address, you can secure your account with two-factor authentication using Google Authenticator.

Before buying or selling crypto on CoinZoom, you will need to verify your identity. This means providing a picture of a government-issued photo ID, as well as verifying your location (using a utility bill or other address identifier). Once verified, you can connect a bank account (via wire or ACH) or debit card to make crypto purchases. You can also deposit crypto onto CoinZoom for trading or earning interest.

Customer Service

CoinZoom offers online support via its help docs, but it also provides 24/7 human support via live chat. This is rare among crypto exchanges, as many don’t offer live chat and typically have strict business hours.

CoinZoom also offers email support, and some support over social media, such as its Twitter account. Overall, CoinZoom provides stronger customer support than many other crypto exchanges.

Customer Satisfaction

CoinZoom has received very few reviews and some customer complaints. The issues seem to focus on KYC identity verification issues, and fund withdrawal issues. As with any crypto exchange, it is important to complete all identity verification before making any deposits or trading on a platform.

There are no formal rating agencies for cryptocurrency exchanges, so users will have to rely on customer reviews for insight into the platform experience.

Account Management

CoinZoom is a web-based platform, and it also has two mobile apps for iOS and Android (one designed for beginners and and a Pro version for advanced traders). The website dashboard allows users to buy, sell, and trade crypto as well as earn interest on certain crypto holdings. Users can also view their portfolio of holdings, manage their Visa debit card, or send crypto directly to others using the ZoomMe service.

The CoinZoom mobile apps offers similar functionality to the website, including buying, selling, trading crypto, as well as managing account deposits and withdrawals. Users can secure the mobile apps with biometric access, such as fingerprint access or FaceID.

How CoinZoom Compares to Other Cryptocurrency Companies

CoinZoom is a newer, U.S.-based crypto exchange offering reasonable fees and a simple way to buy and sell crypto. It also offers interest payment on crypto assets held within the platform, allowing users to get paid simply for keeping their crypto on CoinZoom.

That said, CoinZoom only offers around 40 cryptocurrencies, and its trading platform may overwhelm new users. Here’s how CoinZoom compares to another large crypto exchange in the U.S.

CoinZoom vs. Coinbase

Both CoinZoom and Coinbase are U.S.-based cryptocurrency exchanges that offer a secure way to buy crypto. Both offer access to popular cryptocurrencies, including Bitcoin, Ethereum, and Cardano. Users can also earn interest on their crypto holdings on CoinZoom and Coinbase.

But while CoinZoom offers basic trading capabilities and only around 40 cryptocurrencies, Coinbase supports over 100 cryptocurrencies and has a professional trading platform (Coinbase Pro) available.

Here are a few other key differences between CoinZoom and CoinZoom:

  • Coinbase offers loans against crypto assets, while CoinZoom does not
  • CoinZoom charges much lower fees than Coinbase
  • CoinZoom allows users to send crypto to others for free, while Coinbase does not

CoinZoom offers lower fees than Coinbase and the ability to transfer crypto to others for free, but Coinbase offers much more functionality, access to more coins, institutional investing, and a much simpler interface for beginners.

Final Verdict

CoinZoom gives users a low-fee way to purchase crypto, though its charting and live order books may be confusing for beginners. This exchange also supports many of the top cryptocurrencies today, but it's limited to about 40 coins, which is far fewer than other exchanges. Its rewards Visa credit card offers an easy way to make purchases with crypto, but it comes with a $0.30 fee per transaction.

While CoinZoom offers relatively low fees for trading crypto, debit card deposits will be hit with an additional 2.99% fee, which is fairly high. Users are better off depositing crypto directly or using ACH or wire transfer to deposit fiat currency, as CoinZoom doesn’t charge fees for these types of deposits.

One huge advantage of CoinZoom is its 24/7 live chat, which allows users to talk with a customer service agent at any time. This is better than many exchanges that only offer basic email support and educational materials on their websites.

Overall, CoinZoom is a decent option for beginner and intermediate traders who want to trade crypto, but don’t need many advanced features. With two mobile apps available, and the ability to earn interest on crypto holdings, CoinZoom is worth a look.

Methodology 

The Balance is dedicated to helping those interested in cryptocurrency investing make informed and safe decisions. We are committed to providing our readers with unbiased reviews of the top cryptocurrency exchanges for investors of all levels.


Exchanges were reviewed on points including security, fees, number of cryptocurrencies available, and more. We also considered if the exchange is regulated by a proper agency or entirely decentralized. Our full cryptocurrency exchange methodology, including the data collection and review processes and weighted data points, is available for review. 

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
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  2. CoinZoom. “Licenses.” Accessed Jan. 25, 2022.

  3. CoinZoom. “CoinZoom Earn.” Accessed Jan. 25, 2022.

  4. CoinZoom. “Fees.” Accessed Jan. 25, 2022.

  5. CoinZoom. “Deposit & Withdrawal Fees.” Accessed Jan. 25, 2022.

  6. CoinZoom. “Is CoinZoom Safe?” Accessed Jan. 25, 2022.

  7. CoinZoom. "About Us." Accessed Jan. 25, 2022.

  8. CoinZoom. “Security.” Accessed Jan. 25, 2022.

  9. CoinZoom. “Lost 4 Digit Pin.” Accessed Jan. 25, 2022.

  10. CoinMarketCap. "Top Cryptocurrency Spot Exchanges." Accessed Jan. 25, 2022.

  11. Coinbase. “Coinbase Pricing and Fees Disclosures.” Accessed Jan. 25, 2022.