What Are Common Questions When Interviewing for a Cashier Role?

Make Sure You Have These Job-Specific Answers at the Ready

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When you are interviewing for a position as a cashier, regardless of industry, you need to highlight your focus on customer satisfaction and accuracy. While most job interviews share common questions regardless of the time of job, there are some specific questions you will likely face when applying for a role as a cashier:

  1. What does excellent customer service mean to you? As a cashier, you will be working with the public at all times. It is essential that you provide excellent service and that your standards of service match your potential employer's.  In your answer, highlight the importance of good service, identifying solutions and resolving issues to the customer's satisfaction. 
  1. Do you prefer working alone or as a part of a team? Cashiers typically work independently, but working within a team is a key part of the job; you will work closely with stockers, floor managers and others. As you respond, stress that you can work independently and can thrive on your own, but that you appreciate the support and expertise a team can give you. 
  2. What if a coworker calls out sick and you're on your own? This is a common issue in service industries. When short-staffed, you can face long lines and frustrated customers. In this situation, it's important you recognize the role of politeness and efficiency. If even working at your fastest the lines keep lengthening, you need to tell the employer you would consult with your manager about calling in other workers or asking other employees to take over another register. 
  3. How are you with handling money? A key part of a cashier's job is handling money, so trustworthiness and integrity are important. In your answer, highlight your experience managing money, your past employers' feedback on your honesty and your accuracy in managing the cash drawer. 
  1. Tell me about a time you have excellent service. For this ask, paint a vivid description of the situation so the hiring manager understands what happened and what actions you took. Highlight where you went above and beyond the standard response of a cashier and focus on the customer's response.

When applying for a position as a cashier, the hiring process is usually pretty typical to that of other jobs.

You will face common interview questions, such as "What are your strengths?" or "How would you describe yourself?" But because cashiers have so much interaction with both customers and money, there are additional questions specific to the role that determines your levels of customer service and integrity. 

By answering the questions thoroughly, using concrete examples from your past work experience or schooling, you can set yourself apart from other candidates. Using specific instances in your answers gives your answers more weight and credibility, allowing the employer to see how you'd succeed in the role. Preparing ahead of time can allow you to appear confident, poised and professional, excellent qualities for someone who will interface with customers.