Boston Mutual Life Insurance Review

Group and individual life insurance policies with limited coverage

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Boston Mutual

Boston Mutual

overall rating
3.7

Our Take 

Boston Mutual Life Insurance offers individual and group life insurance policies as well as supplemental insurance through employers. Individual policies can be purchased through independent agents, and group life policies can be elected as an employee benefit with premiums paid through your paycheck. Policies offer limited coverage amounts, so those seeking larger life insurance policies will need to look elsewhere.

  • Pros and Cons
  • Key Takeaways
  • Specifications
Pros and Cons
Pros
  • For group life policies, premiums are paid using pre-tax dollars

  • Simplified issue policies available (no medical exam required)

  • Riders available to cover dependent children with term life policies

Cons
  • Term insurance only available through group (employer-sponsored) plans

  • Maximum of $250,000 in coverage available on permanent life policies

  • Policy limits and terms may vary by employer

Key Takeaways
  • Boston Mutual Life Insurance offers multiple types of insurance, including term and permanent policies to individuals and employers.
  • Boston Mutual Life Insurance is licensed to sell insurance in all 50 states (with New York policies underwritten by its sister company).
  • Boston Mutual Life Insurance offers additional employer-sponsored benefits, including disability, AD&D, and critical illness insurance.
Specifications
  • Year Founded 1891
  • Kinds of Plans Term, whole
  • Number of Plans Three
  • Payment Options Payroll deduction, monthly, quarterly, semi-annually, annually
  • Official Website https://www.bostonmutual.com/

Introduction

Boston Mutual Life Insurance is an employee benefits insurance company that focuses on providing life and supplemental insurance. We researched Boston Mutual Life Insurance’s financial stability, policy plan options, riders, website tools, and customer service reviews to help you compare the life insurance policy options of Boston Mutual Life Insurance with the competition. 

Company Overview

Boston Mutual Life Insurance was founded in 1891 and is headquartered in Canton, Massachusetts. It offers group life insurance, short- and long-term disability, and accident insurance as an employee benefit. It also offers permanent life insurance plans directly to individuals through independent agents.

Boston Mutual Life Insurance is licensed to offer life insurance in all 50 states, though policies in New York are underwritten by its sister company, First Boston Mutual Life Insurance Company.

Available Plans 

Boston Mutual Life Insurance offers four life insurance policies, and these policies offer various riders to customize your coverage as well as the ability to add your dependents to the policy.

Group Term Life Insurance

Boston Mutual Life Insurance’s group term life insurance coverage is only available as an employee benefit. Term life is a type of temporary life insurance that covers the insured for a length of type (typically 10 - 30 years). While details for this group term coverage are only available through employers, group term life coverage is typically a multiple of your salary.

The policies are also portable, meaning employees can convert them to individual policies after leaving their employer. 

Infinite Life

This whole life policy is a type of permanent life insurance that covers the insured for their lifetime. Premiums and coverage are guaranteed for the life of the policy (up to age 121), and policies can be issued up to age 80. This whole life policy builds cash value, which can be borrowed against (tax-free), or withdrawn for other expenses. 

The Infinite Life plan offers coverage from $2,500 up to $250,000. Clients under age 50 who apply for $100,000 in coverage (or less) may be eligible for coverage without taking a medical exam.

Legacy Life Select

The Legacy Life Select is another whole life policy covering the insured for their lifetime, with this policy maturing at age 98. This plan only covers federal, state, and municipal employees and their family members who are employed or in school. Premiums and coverage are guaranteed for the life of the policy, and policies can be issued up to age 80. This whole life policy builds cash value which can be borrowed against (tax-free) or used in retirement. 

Coverage is available up to $250,000, and some applicants may be eligible for a simplified-issue policy, foregoing a medical exam for coverage.

Legacy Life Express

The Legacy Life Express is a whole life policy that covers the insured for their lifetime, with the policy maturing at age 98. Employed family members or those in school can apply for coverage under this plan as well. As with the other plans, premiums and coverage is guaranteed for the life of the policy, and policies can be issued from age 0 up to age 80. This whole life policy builds cash value, which can be borrowed against (tax-free) or used for other purposes.

Borrowing against or withdrawing the cash value may reduce the available death benefit.

Coverage is available up to $250,000, and simplified-issue policies are available for employees and family members that are actively working or in school.

Available Riders

Boston Mutual Life Insurance offers multiple riders for both group term life and permanent life policies. Many of them are included with the policy, while some may cost extra. Exact details about the costs of each rider will vary and will be available through your employee benefits department.

Here are a few of the riders Boston Mutual Life Insurance offers:

Disability Waiver of Premium Rider

This rider helps those who have been permanently and totally disabled (unable to work) by waiving premiums on their policy.

Accelerated Death Benefit Rider

This rider allows the insured to receive a portion of the death benefit as an advance should they be diagnosed with a terminal illness or qualifying physical condition.

Accidental Death Benefit Rider

This rider doubles the payout if your death is a direct result of an injury due to an accident.

Child Term Life Rider

This rider is available on group life plans, allowing employees to elect term life coverage for their dependent children. This policy allows for up to $40,000 in term life coverage from age 15 days old to 25 years old.

The child term life insurance coverage is convertible at age 25, meaning the child can convert this policy to an individual life policy without the need to provide evidence of insurability.

Additional Insurance Products Offered by Boston Mutual Life Insurance Life

Boston Mutual Life Insurance also offers additional employee benefits other than life insurance. Here are a few of the additional insurance options available:

Short- and Long-term Disability Insurance

Short-term disability is available as an employee benefit, with premiums typically paid by the employer. This policy pays employees a percentage of their salary while disabled. Long-term disability is a voluntary option, with premiums paid by the employee (from their paycheck). This covers employees up to 60 months, providing up to $6,000 per month in income replacement.

Critical Illness Insurance

Available as a voluntary benefit, this insurance coverage pays a lump sum benefit for the diagnosis of eligible conditions such as cancer, stroke, or major organ transplant. There is also spousal and dependent coverage available. Premiums are paid by employees via payroll deduction.

Accidental Death & Dismemberment Insurance

This voluntary policy offers a lump sum payment for death or dismemberment due to an accident. This coverage is guaranteed issue (no underwriting needed). Costs vary by plan and benefits elected. There is also a seatbelt benefit. If the death is the result of a car accident and you were wearing a seat belt properly, the policy will pay an additional 50% benefit to your beneficiaries.

Customer Service: Local Agents or Online

Boston Mutual Life Insurance offers customer support over the phone, online, via standard mail, or fax. For group and employer-sponsored policies, questions should be directed to your employee benefits department. For individual policies, you can contact the local independent agent who sold you the policy for assistance.

To connect with Boston Mutual Life Insurance customer service directly, call 1-877-624-2249 Monday through Friday, 8:00 a.m to 5:00 p.m. ET.

Customer Satisfaction: Average

Boston Mutual Life Insurance receives an average number of complaints for a company its size, according to the NAIC Complaint Index. While an average complaint score is 1.0 (the lower, the better), Boston Mutual Life Insurance received a 0.90 score. This is up from a 0.0 score in 2019, but to put that in perspective, Boston Mutual Life Insurance received four formal complaints in 2020 and zero in 2019.

Boston Mutual Life Insurance was not included in the 2020 J.D. Power Life Insurance Study, which evaluates the overall customer satisfaction of life insurance companies.

Financial Strength: A (Excellent)

Boston Mutual Life Insurance was recently upgraded to an A (Excellent) rating by AM Best. This rating is based on its strong balance sheet, stable operating earnings, and enterprise risk management. A high rating from AM Best shows that clients can trust Boston Mutual’s ability to pay out claims as they arise.

Cancellation Policy: Depends on Employer Policy

A free-look period is required by law for U.S. insurance policies which typically ranges from 10 to 30 days (depending on the state); during that time, clients can cancel for a full refund. While Boston Mutual Life Insurance follows this policy, its life insurance policies are offered through employers and the actual cancellation policy may depend on your state and employer.

After the free-look period has ended, term life policies can be canceled at any time, but typically do not offer a refund. Whole life policies may offer a surrender value refund, but may also charge a surrender fee and other fees to cancel.

For employer-sponsored plans, contact your employee benefits department for exact cancellation policy details and costs.

Price of Boston Mutual Life Insurance: Varies By Employer 

Boston Mutual Life Insurance quotes are not available online, and some premiums may be covered by your employer while others you pay from your paycheck. Prices vary by policy, coverage, and term lengths selected.

How Boston Mutual Life Insurance Compares to Other Life Insurance

Boston Mutual Life Insurance offers term life coverage for employees, as well as permanent life policies for employees or directly to individuals. Group policy premiums are paid with pre-tax dollars, and individual policies are sold through independent agents.

While coverage options are limited, your employer may cover costs, making Boston Mutual a decent deal for life insurance. Here’s how Boston Mutual Life Insurance compares to another workplace insurance provider.

Boston Mutual Life Insurance vs. Colonial Life Insurance

Boston Mutual Life Insurance and Colonial Life Insurance offer group life insurance policies through employers as well as other supplemental insurance options. Both are financially strong companies (according to AM Best), and both receive fewer complaints than other life insurance companies of the same size.

Here’s are a few difference between Boston Mutual Life Insurance and Colonial Life Insurance:

  • Colonial Life Insurance offers supplemental dental insurance.
  • Boston Mutual Life Insurance offers AD&D insurance.
  • Colonial Life Insurance collected $1.6 billion in premiums in 2020, while Boston Mutual Life Insurance only collected $223 million.
  • Boston Mutual offers a children’s term insurance rider.

While Boston Mutual Life Insurance offers more types of insurance policies and riders, Colonial Life Insurance has a stronger financial rating from AM Best and fewer customer complaints.

Read our full Colonial Life Insurance review.

  Boston Mutual Life Insurance Colonial Life Insurance
Market Share N/A N/A
Number of Plans  4 2
Online Quotes Available?  No No 
Service Method  Email, phone, fax Email, phone, fax 
AM Best Rating  A (Excellent) A++ (Superior) 
Complaints Index  0.90 (excellent) 0.24 (excellent)
Final Verdict

Boston Mutual Life Insurance offers employer-sponsored life insurance options, including term and permanent life plans with limited coverage. While having your employer cover some of your premiums is nice, benefits only go up to $250,000 on permanent life policies, possibly leaving you underinsured, depending on your needs.

If you are looking for discounted life insurance coverage from your employer, Boston Mutual Life Insurance may be a good option. If you need higher benefit amounts, you may want to check out our top life insurance companies for more options.

Methodology 

All of our reviews of life insurance companies are based on extensive research and analysis of each company’s offerings, customer service, financial stability, cost, and more. For each company, we compared the life insurance products offered, as well as available features, and reported customer experiences. Visit our life insurance review methodology for the full breakdown of what we evaluated for over two dozen companies.

Article Sources

The Balance requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts. We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy .
  1. NAIC. “Boston Mut Life Ins Co, Company Overview 2020.” Accessed June 11, 2021.

  2. NAIC. “Colonial Life & Accident Ins Co, Company Overview 2020.” Accessed June 11, 2021.