Applying for a Job at a Hiring Kiosk

Application and Testing Advice

NEW YORK, NY - MARCH 28: A man uses a kiosk during a job fair for military veterans and spouses aboard the U.S.S. Intrepid Sea, Air, and Space Museum March 28, 2012 in New York City.
Allison Joyce / Getty Images

Hiring kiosks allow job applicants to fill out online job applications (instead of hard copies) while in a store or office. The hiring manager will have immediate access to the application information, and the system can also be used for processing new hires, benefits, and other employment information. In addition, some employers use kiosks to provide human resources information to employees who don't have a computer.

In-Store Hiring Kiosks

In-store hiring kiosks are convenient for both applicants and employers. From the employer perspective, customers can make the best employees because they know the product and the company. Kiosks save on hiring costs because they reduce the budget necessary for posting jobs online or in the newspaper. For the job applicant, a hiring kiosk is a quick and efficient way to apply for employment. However, kiosks work best when a hiring manager or assistant is on site to analyze the information and offer instant feedback as to whether the applicant can proceed to an interview.

One downside, however, is that a kiosk may eliminate older candidates who don't have computer skills or are intimated by the touch screens.

Kronos is a leading provider of hiring systems utilized by thousands of on-site application centers across the country. The company processes millions of employment applications a year.

The system processes job applications, which includes assessment questions, background checks, and tax screenings, then generates a summary for the hiring manager to review.

How to Use a Hiring Kiosk

Using a hiring kiosk is quite simple. There will either be a desk with a computer on it or a free-standing kiosk.

Bring a copy of resume or work history with you as you'll need to fill out the online application with all your personal and employment-related information. The system will guide you step-by-step you through the process of completing the application. After your application is submitted, the hiring manager will contact you if the company wants to schedule an interview.

Utilize Key Words

Use descriptive words that are relevant to the job because the software searches important related terms. For example, if you’re applying for a retail position, describe your experience processing transactions and credit card payments, handling returns and providing customer service. Keep in mind that the search engine doesn't understand context, so writing something like "I've never been fired" might flag the word "fired" as a negative.

Job Tests at a Hiring Kiosk

While some kiosk-based applications are quick, some may require the applicant to take a test covering job-related skills like reading, writing and math. Read each question thoroughly and don't skim them. If you don't focus here, that's a red flag that you won't have attention to detail on the job. Tests may run anywhere from 15 to 45 minutes, and the system will usually tell you the time and number of questions remaining.

Don't spend too much time on any single question; rather, make sure you get through the whole test.

Some tests may require you to take a question home, write out your response, then return and type in your answer at the kiosk. For example, for a retail job you might be asked about a practical situation dealing with an argumentative customer.  Write clear and brief answers. Keep in mind that a hiring manager is reading many answers to the same question; get his attention by making strong, concise points rather than offering long, meandering answers.

Companies With Hiring Kiosks

Companies using hiring kiosk systems include:

  • Advance Auto Parts
  • Albertsons
  • AmeriPark
  • Babies “R” Us
  • Batteries & Bands
  • Best Buy
  • Blockbuster
  • Borders
  • Circuit City
  • CVS
  • Family Dollar
  • Finish Line
  • Hollywood Entertainment
  • Kroger
  • Lowe’s Companies
  • Lucille’s Smokehouse BBQ
  • Nordstrom
  • Marshall Field's
  • Original Roadhouse Grill
  • Pathmark Stores
  • PetSmart
  • Publix
  • Raley’s Fine Foods
  • Sears
  • Six Flags
  • ShopKo
  • Southeastern Freight
  • Sports Authority
  • SuperValu
  • Target
  • Toys “R” Us
  • Universal Studios
  • Wal-Mart