Amazon Home Warranty Review

Covering home repairs across the country for more than a decade

Homes
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First and foremost: Amazon Home Warranty is not affiliated with Amazon.com. The company has been in business since 2010 and offers nationwide home warranty plans to homeowners and realtors. We researched and reviewed Amazon Home Warranty and its warranty plans to see how it measures up. During our process, we looked at coverage territory, number and types of plans, exclusions, payout caps, cost, and other factors to help you make an informed purchasing decision.

Learn More: See who made our list of the best home warranty companies.

What We Like

  • Right of second opinion for repair denials

  • Both annual and monthly payment options are available

  • Affordable plan coverage based on industry averages

What We Don't Like

  • Lengthy list of exclusions above industry average

  • Some optional coverages are pricey based on industry averages

  • Plans have fewer items covered than other companies we’ve reviewed

Company Overview

Amazon Home Warranty has been in business for 10 years and is headquartered in Columbus, Ohio. The company offers homeowner warranty plans to customers in 46 states (no coverage in California, Washington, New Mexico, Oklahoma, Florida, or New York). The company has an “A” rating with the Better Business Bureau and provides repair service through its large nationwide network of licensed contractors.

Homeowner Plans

Amazon offers three plans: System Plan, Combo Plan, and Appliance Plan along with optional coverage for an additional fee. The Combo Plan is the most comprehensive and is a combination of the System Plan and the Appliance Plan.

*Optional items that are available for all plans include: pool and spa, additional central AC, additional central heating, central vac, lawn sprinkler system, well pump, septic system, wine refrigerator, whole-house humidifier, septic tank pumping, freezer (stand-alone), additional refrigerator, sump pump, water softener, limited roof leak, how water heater (extra), ice-maker, extra oven, washer/dryer (extra).

Realtor Plans

Amazon Home Warranty does offer realtor home warranty plans, but you have to sign up as a realtor to get pricing on plans. You can visit Amazon’s Realtor Page or call 888-934-0001 for more information.

Exclusions

Exclusions obtained from a sample contract.

  • Central Air Conditioning Systems: Filters, condenser casings, registers and grills, water towers, humidifiers, chillers, electronic air cleaners, window units, non-ducted wall units, mini-split wall units, gas air conditioning systems, water evaporative coolers, swamp coolers, evaporator coil pan, condensate pumps, thermal expansion valves, all exterior condensing, cooling and pump pads, disconnect boxes, roof mounts, jacks, stands or supports, cost for crane rentals, electronic, computerized, and manual systems management and zone controllers, commercial-grade equipment, refrigerant conversion, leak detections, water leaks, drain line stoppages or drain pans, maintenance, rusted and/or corroded coils, component short to ground, noise without a related mechanical failure, improperly sized units, air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications, or improper use of metering devices (i.e. thermal expansion valves).
  • Central Heating Systems: Chimneys, flues, and liners; cleaning and re-lighting of pilots; concrete encased or inaccessible ductwork; concrete encased or inaccessible steam or radiant heating coils or lines; conditions of water flow restriction due to scale, rust, minerals or other deposits; cracked heat exchangers; rusted and/or corroded heat exchangers; maintenance and cleaning; calcium build-up; evaporator coil pan; primary or secondary drain pans; fossil and dual fuel control systems and other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; heat lamps; pellet stoves; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; valves; key valves; oil filters, nozzles, or strainers; humidifiers; inaccessible water/steam lines leading to or from system; backflow preventers; individual space heaters; panels and/or cabinetry; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; maintenance; noise without a related mechanical failure; improperly sized heating systems; mismatched systems; or structural components.
  • Electrical System: Attic exhaust fans; direct current (DC) wiring and systems; exterior wiring and components (except main panels mounted to exterior wall); any wiring or components servicing a detached structure; fire, carbon monoxide alarm and/or detection systems; batteries; intercom or speaker systems; doorbells; multi-media systems; lighting fixtures; load control devices; low voltage systems including wiring and relays; service entrance cables; telephone systems; telephone wiring; cable wiring; alarm and/or security systems and wiring; timers; touchpad assemblies; transmitters and remotes; utility meter base pans; solar power systems and panels; all solar components and parts; energy management systems; commercial grade equipment; auxiliary or sub-panels; bus bars; broken and/or severed wires; rerunning of new wiring for broken wires; wire tracing; or central vacuum systems. Failures and conditions caused by inadequate wiring capacity, inadequate size breakers, circuit overload, power failure/shortage or surge, or corrosion are not covered.
  • Plumbing System and Stoppage: Any plumbing in or under the ground, foundation, or slab; any piping or plumbing outside of the perimeter of the foundation; any piping or plumbing in a detached structure; stoppage of concrete encased lines; any fees for locating, accessing or installing cleanouts; removal of water closets/toilets in order to clear stoppages, any fees for photo/video equipment, hydro-jetting equipment; jet or steam clearing; chemicals; stoppages caused by root invasion; stoppages and clogs in drain and sewer lines that cannot be cleared by cable or caused by root invasion; caused by foreign objects such as, but not limited to, sanitary wipes, toys, bottle caps, etc.; bath tubs; toilet lids and seats; sinks; cracked porcelain; basket and strainers; pop-up assemblies; tub waste overflow; glass; bidets; electronic toilets/bidets; caulking or grout; color or purity of the water in the system; concrete encased plumbing; conditions of insufficient or excessive water pressure; conditions of water flow restriction due to scale, rust, sediment, or other deposits; exterior hose bibs; faucets and fixtures; water softeners; freeze damage; holding and pressure tanks; jet pumps; laundry tubs; lawn sprinkler systems; saunas and/or steam systems; polybutylene or quest piping; galvanized drain lines; drum traps; flange; repair and finish of any floors where it is necessary to break through to effect repairs; septic tanks and systems in or outside of the home; sewage ejector pumps; sewer and water laterals; or shower enclosures and base pans.
  • Whirlpool Bathtub: Bathtub shell; heaters; lights; multi-media systems; faucets and fixtures; caulking and grout; drains; jets; conditions of water flow restriction due to scale, rust, minerals or other deposits; failures due to dry operation of equipment; gaining access to electrical, component parts, and/or piping; tiles and marble; or tub enclosures.
  • Hot Water Heater: Auxiliary and secondary holding/storage tanks; main, holding, or storage tanks; expansion tanks; base pans; drain pans and drain lines; line restrictions; pressure reducing valve; mineral and/or calcium build-up; rust and corrosion; combustion shutdown; color or purity of water; flues; vent pipes/lines; insulation and insulation blankets; heat recovery units; low boy and/or squat water heaters; solar water heaters including all solar components and parts; any noise without a related mechanical failure; racks; straps; timers; energy management systems; or commercial grade equipment and units exceeding 75 gallons.
  • Ductwork: Registers and grills; insulation; insulated ductwork; asbestos; vents, flues and breaching; ductwork exposed to outside elements; improperly sized ductwork; separation due to settlement and/or lack of support; damper motors; diagnostic testing of, or locating leaks to ductwork, including but not limited to, as required by any federal, state or local law, ordinance or regulation, or when required due to the installation or replacement of system equipment. Only provide access to the ductwork through unobstructed walls, ceilings, or floors, and will return the access opening to Rough Finish condition. With respect to concrete covered, embedded, encased, or otherwise inaccessible ductwork, Will not pay more than $500 per contract term for access, diagnosis, repair and/or replacement. "Rough Finish" is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to Rough Finish condition does not include supplies or labor for paint, sanding, wall texture, wallpaper, and/or tile work. Not responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors.
  • Garage Door Opener: Garage doors; hinges; springs; sensors; chains; travelers; door track assemblies; rollers; lights; keypads; wall buttons; or remote receiving and/or transmitting devices.
  • Refrigerator with Ice Maker: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice crushers, beverage dispensers and their respective equipment; water lines; line restrictions; leaks of any kind; maintenance; interior thermal shells; freezers which are not an integral part of the refrigerator; wine chillers or mini-refrigerators; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
  • Oven/Range/Stove/Cooktop: Doors; door seals; hinges; handles; glass; knobs; lighting; clocks (unless they affect the cooking function of the unit); meat probe assemblies and rotisseries; racks and trays; downdrafts; range exhaust hoods; independent telescoping range exhaust; exhaust fan not solely for venting range/cooktop fumes; filters and screens; venting; sensi-heat burners will only be replaced with standard burners; drip pans; self-cleaning mechanisms including door latches; or commercial units.
  • Clothes Washer: Soap dispensers; removable mini tubs; filter screens; knobs and dials; doors, door seals, and hinges; glass; leveling and balancing; damage to clothing; commercial units; noise without a related mechanical failure; or conditions of water flow restriction due to scale, rust, minerals or other deposits.
  • Clothes Dryer: Venting; lint screens; knobs and dials; doors, door seals, and hinges; glass; leveling and balancing; noise without a related mechanical failure; damage to clothing; or conditions of airflow restriction due to a lack of maintenance and/or clogged lint screens.
  • Dishwasher: Doors; door seals; hinges; handles; glass; knobs; racks, trays, or baskets; rollers; damage caused by broken glass; noise without a related mechanical failure; maintenance and cleaning; commercial units; or portable units.
  • Built-in Microwave: Doors; hinges; handles; glass; knobs; lights; clocks (unless they affect the cooking function of the unit); meat probe assemblies, rotisseries; racks and trays; interior linings; arcing; or portable or countertop units.
  • Trash Compactor:Portable units; lock and key assemblies; removable buckets; doors; door seals; hinges; handles; damage caused by overloading; or commercial units.
  • Stand Alone Freezer: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
  • Ceiling and Attic Fans: Kitchen exhaust fans; range exhaust fans; fan blades; belts; shutters; filters; or lighting.
  • Exhaust Hoods and Kitchen Fans:Whole house fans; belts; shutters; filters, and lighting.
  • Garbage Disposal: Failures and/or jams caused by bones, eggshells, glass, or foreign objects other than food.
  • Bathroom Exhaust Fans: : Whole house fans; belts; shutters; filters, and lighting.
  • Doorbells: Doorbells associated with Intercom Systems. Battery operated doorbells.
  • Pool/Spa Equipment: Portable or above ground pools or spas; access to pool and spa equipment; lights; liners and tile; jets; ornamental fountains, waterfalls, and their pumping systems; auxiliary pumps; pool cover and related equipment; fill line and fill valves; built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers; fuel storage tanks; disposable filtration mediums; heat pump; heaters; control panels; control boards; multi-media centers; dehumidifiers; saltwater generators and components; saltwater systems; cracked or corroded filter casings; grids; cartridges; maintenance; structural defects; or solar equipment and components.
  • Limited Roof Leak: Leaks related to patios; porches; decks; metal roofs; foam roofs; shingles; cemwood shakes; cracked and/or missing material; tiles; tar and gravel; flat or built-up roofs; structural leaks; asphalt; gutters; downspouts; skylights; flashing; patio covers; solar components; attic vents; roof jacks; satellite components; antennae; chimney components; partial roof replacement; or preventative maintenance.
  • Central Vacuum: Ductwork; piping; nozzles; hoses; blockages; or accessories.
  • Sump Pump: Any unit located outside the covered property and/or within crawl spaces; back-up power assemblies; portable or non-hard piped installed units; sewage ejector pumps; backflow preventers; check valves; or piping modifications for new installs.
  • Well Pump: Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing; holding or storage tanks; digging; locating pump; pump retrieval; redrilling of wells; well casings; pressure tanks; pressure switches and gauges; check valve; relief valve; drop pipe; piping or electrical lines leading to or connecting pressure tank and main dwelling including wiring from control box to the pump; booster pumps; or well pump and all well pump components for geothermal and/or water source heat pumps.
  • Septic System: Broken or collapsed sewer lines; tile fields; leach beds; leach lines; lateral lines; tanks; insufficient capacity; seepage pits; or cesspools and sewage ejector pumps not associated with the septic system. We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do We cover the cost of installing cleanouts or hookups if they do not already exist; disposal of waste; pumping; or chemical treatments of the septic tank or sewer lines, stoppages caused by root invasion and/or stoppages caused by foreign objects such as, but not limited to, toys and bottle caps.
  • Septic Tank Pumping: We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do We cover the cost of installing cleanouts or hookups if they do not already exist; disposal of waste; chemical treatments of the septic tank or sewer lines; leach beds; leach lines; lateral lines; tanks; cesspools; or mechanical pumps and/or systems.
  • Second Refrigerator: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers, beverage dispensers, and their respective equipment; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; freezers which are not an integral part of the refrigerator; wine chillers or mini-refrigerators; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
  • Additional Stand Alone Freezer: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
  • Whole-Home Water Softener: Any and all treatment, purification, odor control, iron filtration components, and systems; discharge dry wells; inadequate pressure; failure due to excessive water pressure or freeze damage; failures due to mineral and/or sediment; resin bed replacement and salt; leased or rented units; or softening agents.
  • Free Standing Ice Maker: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; noise without a related mechanical failure; leveling and balancing; or commercial units.
  • Lawn Sprinkler System: Hydraulic systems; malfunctioning due to lack of water pressure; digging of sprinkler lines; water lines; leak detections; batteries; drip irrigation systems; damage due to freezing, pets, cars, or lawn care equipment; sprinkler heads; seasonal maintenance; improper electrical current; or systems using water containing corrosive chemicals, electrolytes, sand, dirt, silt, rust or agents that otherwise attack and degrade plastics.
  • Additional Central AC System: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; evaporator coil pan; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; or improper use of metering devices (i.e. thermal expansion valves).
  • Additional Heating System: Chimneys, flues, and liners; cleaning and re-lighting of pilots; concrete encased or inaccessible ductwork; concrete encased or inaccessible steam or radiant heating coils or lines; conditions of water flow restriction due to scale, rust, minerals or other deposits; cracked heat exchangers; rusted and/or corroded heat exchangers; maintenance and cleaning; calcium build-up; evaporator coil pan; primary or secondary drain pans; fossil and dual fuel control systems and other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; heat lamps; pellet stoves; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; valves; key valves; oil filters, nozzles, or strainers; humidifiers; inaccessible water/steam lines leading to or from system; backflow preventers; individual space heaters; panels and/or cabinetry; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; maintenance; noise without a related mechanical failure; improperly sized heating systems; mismatched systems; or structural components.
  • Whole-Home Humidifier: Filters or other consumable parts. Will not pay more than $500 per contract term for access, diagnosis and repair/replacement.
  • Wine Refrigerator: Racks, shelves, mini-fridges, interior thermal shells, food spoilage, door seals, lighting and handles, unites moved out of the kitchen, and audio/visual components and internet connection equipment. Will not pay more than $500 per contract term for access, diagnosis and repair/replacement.

Payout Caps

Amazon’s home warranty payout caps include:

  • $1,500 maximum payout per claim
  • $500: limited roof leak, water softener, whole house humidifier, wine refrigerator, whole house humidifier, septic system, well pump, sump pump, pool/spa equipment, ceiling/attic fans, ductwork, whirlpool bathtub, plumbing system and stoppage, electrical system
  • $2,500 Central AC System; additional central AC system
  • $200 Septic tank pumping, lawn sprinkler system

Repair Time

Amazon Home Warranty responds to claims within 48 hours. For emergencies (the company reserves the right to determine what repairs constitute an emergency), the company will do its best to expedite those repairs. You must get approval from Amazon Home Warranty before having your own contractor complete any repairs or expenses for those repairs will not be reimbursed.

Customer Service/Claims

Amazon Home Warranty provides 24/7/365 customer service/claims reporting by calling 888-934-0001. You can also reach customer service through the company’s contact us page or email the company at info@amazonhomewarranty.com

BBB Rating

Amazon Home Warranty has an “B” rating with the BBB. It has been an accredited business since 2018. Amazon Home Warranty has a 4.25-out-of-5 star rating based on over 750 customer reviews. According to the company’s BBB profile page, it has received a high volume of complaints. However, at the time of writing, we only found 61 complaints total listed with 49 of those being in the category of “problem with a product or service.” 

Some examples of complaints include claims being denied and delays in service contractors coming to do repairs. When checking out the recent customer complaints, we saw that the company had addressed the complaints, usually within two weeks.

Price

We obtained quotes in several states and pricing was identical. The Combo Plan is definitely a cost-effective way to get coverage, combining both the System Plan and Appliance Plan together for just $100 more each year. 

Optional Coverage

Optional coverage is available for plans that do not already include these options. Instead of purchasing the full combo plan, you can purchase either the appliance or systems plan and add only the coverage you need. 

The Competition: Amazon Home Warranty vs. Cinch Home Services

Amazon Home Warranty and Cinch Home Services both offer three homeowner warranty plans and optional coverage to customers in most U.S. states (Cinch Home Services, Inc. excludes Texas, Alaska, and Hawaii; Amazon Home Warranty excludes California, Washington, New Mexico, Oklahoma, Florida, and New York). 

The Cinch Home Services workmanship guarantee surpasses Amazon with a 180-day guarantee compared to Amazon’s 30-day guarantee. Amazon’s plans are more affordable, $42/month to $52/month; compared to Cinch’s plan costs of $65.99/month to $84.99/month. Amazon has a BBB rating of “B” compared to Cinch’s “A-” BBB rating. With more affordable plans and a better customer service record; we would have to go with Amazon as a winner over Cinch Home Services, although we do very much like the 180-day guarantee provided by Cinch.

Final Verdict

With Amazon Home Warranty, its best deal is the Combo Plan which includes systems, appliances, and several optional coverages. If you try to purchase an appliance or systems plan and add on optional coverage, the optional coverage can be pricey. For example, in Arizona, the appliance plan is $479 yearly but if you add on all 20 optional coverages, it will cost you $2,018.99 yearly. However, most people won’t need all the optional coverages. Amazon’s pricing compares well to that of other home warranty providers when purchasing one of its plans.

Amazon Home Warranty has a favorable customer service record with a “B" rating with the Better Business Bureau. It provides service within 48 hours of the request and has a 30-day workmanship guarantee. There is a lengthy list of exclusions and caps on coverage so be sure to review those thoroughly before purchasing a plan from Amazon Home Warranty. For homeowners on a budget, we think Amazon Home Warranty is a winning choice with its affordable plan prices.

Specs