Allstate Insurance Reviews and Ratings: Claims, Satisfaction, Stability

How Allstate Measures Up Across Multiple Categories

Review of Allstate insurance are you in good hands
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Allstate Corporation is one of the largest insurance corporations in the world, and the fifth largest publicly held property and casualty (P&C) insurer in the United States in 2019. Allstate offers insurance through a network of local agents. This structure allows them to offer custom products based on their agents' knowledge of the local regions they serve. The Allstate Insurance Corporation was founded in 1931 and covers millions of homes and vehicles. Allstate offers a vast range of insurance products, including:

How Stable and Reliable Is Allstate? 

Based on their long history, Allstate has the ability to change with the demands of the modern consumer and offer products to meet modern needs. Below we cover many areas where Allstate is reviewed for financial stability and strength, as well as customer satisfaction and diversity in product offerings. Scroll down to check the ratings and reviews that you are most interested in learning about for Allstate.

Surveys for Allstate and Consumer Based Ratings

Most insurers conduct their own surveys about customer service and claims satisfaction. However, it's worth noting that consumers are able to post their own independent opinions on a number of review websites or even Google for local companies. When you're looking to choose an insurance company, you should look at these reviews to avoid any bias. It is also helpful to view independent studies that take a snapshot of how insurers are rated, or what people think of them, across a wide range of areas. One example of independent study is the series of reviews and ratings by JD Power.

Below are the ratings from J.D. Power for Allstate as compared to other insurers. The ratings on JD Power Circle Scoring Legend are:

  • AMONG THE BEST
  • BETTER THAN MOST
  • ABOUT AVERAGE
  • THE REST

Allstate Ratings for Car Insurance Claims

  • Allstate Overall Satisfaction Rating: BETTER THAN MOST
  • Allstate First Notice of Loss Rating: ABOUT AVERAGE
  • Allstate Service Interaction Rating: ABOUT AVERAGE
  • Allstate Appraisal Rating: BETTER THAN MOST
  • Allstate Repair Process Rating: ABOUT AVERAGE
  • Allstate Rental Car Experience Rating: BETTER THAN MOST
  • Allstate Claims Settlement Rating: ABOUT AVERAGE

The overall results are good, scoring better than most in a few key categories and "about average" in the rest. 

Allstate Ratings for Property Insurance Claims 

In the 2020 J.D. Power U.S. Property Insurance Claims Study, Allstate scored "ABOUT AVERAGE" in property insurance claims across all ratings. The following areas were rated in the review:

  • Overall Customer Satisfaction
  • First Loss of Notice
  • Claim Servicing
  • Estimation process
  • Repair process
  • Settlement

Customers tend to expect a lot when they file a claim, and they are right to do so. A property insurance claim can turn into an insurance nightmare if not handled properly and in some cases can create even more stress than the event itself. Home insurance claims can often fall short of a claimant's wishes on many levels. This is particularly true when a person did not get the best insurance coverage options. Living through a property insurance claim is very challenging, so it's best to look at the context. For Allstate to receive steady ratings in this study year over year and to receive marks as "about average" is in truth a pretty decent sign that they get the job done. If large numbers of people in the survey were disappointed or found they were missing coverages and endorsements or were underinsured, it probably would have shown up in the results.

Allstate Ratings for Customer Service and Shopping Experience

In this broad overview of the overall customer experience in insurance shopping, Allstate offers a standard shopping experience, as seen in the J.D. Power Insurance Shopping Study (2020). It is worth noting that the experience in a few of these categories is led by the local agent, so the ratings would be based on the individual cases by region. If you want to have an idea of what you can expect, doing some research on your local Allstate office's rankings or customer reviews would be a helpful metric. Allstate's rating was 858 on a 1,000-point scale and was based on the following factors:

  • Allstate Overall Purchase Experience Rating
  • Allstate Policy Offerings Rating
  • Allstate Pricing Offerings Rating
  • Allstate Local Agent Rating
  • Allstate Call Center Representative Rating
  • Allstate Insurer Website Rating

The Value of Claims Service Reviews and Ratings for Allstate

When we look at the claims ratings, they ranked far higher than their overall shopping experience. In some cases, the act of shopping for insurance may not be as slick, but I would put more weight on the customer satisfaction on how they handle and settle claims since this is where an insurer has to be able to provide its top service.

If you are thrilled with the shopping experience, but then let down when you have to file a claim, the value is not really there. If you can walk away from a claim thinking things went okay and you got what you were promised when you bought your policy, it's a pretty good outcome.

Allstate ratings in the J.D. Power claims related surveys was average and did not point to any major issues.

Allstate Insurance Distribution Model Review

Allstate offers you a fair chance to obtain advice based in your region due to the fact that their distribution network, and insurance sales and service are based on the expert knowledge of local agents.

Because Allstate depends on the agent on a local level, regional success in service is largely guided by the agent you are dealing with. The company provides guidelines, underwriting, and product offerings, but your agent always has a part to play in how they provide service.

Allstate Ratings Across Insurance Types

Allstate financial strength ratings are strong and stable across their class.

Understanding Financial Strength Ratings to Evaluate Allstate Overall Rating

Financial strength ratings are a measure of how well a company can meet its financial commitments. Allstate ranks highly for financial strength. These ratings can tell you whether a company is in a strong position to pay out on claims, and whether they have the backing to do so in normal circumstances. This also reflects on how a company is managed, which can be a telling feature of any financial services company.

Allstate Financial Strength Ratings

  • A.M. Best Rating: A+
  • S&P Global Ratings (formerly Standard & Poors): AA- (fourth highest of 22 classes)
  • Moody's Investors Service: Aa3 (fourth highest of 21 company ratings)

Allstate Life Insurance Ratings for Financial Strength

  • A.M. Best Rating: A+
  • S&P Global Ratings A+ (fifth highest of 22 classes)
  • Moody's Investors Service A1 (fifth highest of 21 company ratings)

Allstate Assurance Company Financial Ratings

  • A.M. Best Rating: A+
  • S&P Global Ratings : N/A
  • Moody's Investors Service: A2

Financial Strength ratings can help you assess whether an insurer can pay out claims or major losses. This is a highly valued metric in catastrophic loss events, for instance, where damage may be widespread and massive numbers of claims are filed at once.

What Is the Allstate Brand and Slogan?

The Allstate name is well known in the U.S. Their most prized slogan is "You're in Good Hands". To get the good word out, Allstate relies mainly on TV ads, along with sponsors.

Does Allstate Have Any Complaints or Bad Media Coverage?

Like any insurance company, Allstate has had its share of complaints that have gained media attention. 

The complaints against Allstate have not had a great effect on the company's presence, and Allstate is still a common choice.

Allstate's staying power is in part due to their wide range of products and special programs and perks. Their "accident forgiveness" and the "Drivewise Program," for example, can both save you money on premiums.

How Does Allstate Rate in Digital Presence and Customer Service Online?

Allstate also shows their commitment to serve their customers by offering a full-featured website that allows customers to do many things online. One of the most handy online features is that you can manage your claims and billing through a direct portal, without having to call in for a service agent.

Is Allstate a Good Company?

Allstate places focus on corporate social responsibility and works on giving back in communities. The Allstate Foundation is involved in many programs, spending millions of dollars on a wide range of projects, including projects committed to empowering youth, ending domestic violence, and helping communities. Allstate has also invested in technology to help their customers, and provide added value to families and clients, including teen drivers.

Can I Connect With Allstate on Social Networks?

A review of their social presence showed that Allstate is active in online networks. They work hard to engage people and conduct outreach of new and changing markets. Allstate has made efforts to connect with their clients (and future clients) and provide information across all social platforms, including:

  • Facebook
  • Twitter
  • LinkedIn
  • Youtube

Where Can I Buy Allstate Insurance?

  • Allstate provides various different lines of personal insurance, with their most popular being auto, home, and life insurance.
  • Insurance from Allstate can be purchased by a local Allstate insurance agent or online.
  • All Allstate customers have access to a full-featured website where they can make payments and report claims, which can be a huge advantage

What Does It Mean to Be "In Good Hands" With Allstate?

Overall, Allstate offers a vast range of products. Their insurance experience may vary based on the strength and service skills of the local agents and claims response team. The company itself is solid financially, based on the ratings above.

  • Allstate has been around through many recessions and has seen a large share of claims. Allstate has evolved with consumer needs to offer a growing line of products and to offer digital customer service experiences.
  • Allstate involves itself in the community.

Overall, Allstate is a good and stable company. Any insurance company will have its challenges, but, based on the average, Allstate is doing well. Their ratings show that if you speak about any issues openly and purchase a product that suits your needs, they can deliver during a claim, and offer a satisfying experience.

Allstate's Wide Product Offering

The sheer number of Allstate's many product features is a perk in and of itself. You may be able to bundle many insurance products to get discounts. You can also build a strong relationship with an agent who has the full picture of your insurance needs and who is more likely to fight for you in the event of a claim. Also, Allstate also offers a wide range of endorsements and riders.

  • Auto Insurance
  • Roadside Assistance 
  • Home Insurance
  • Renters Insurance
  • Condo Insurance
  • Motorcycle Insurance
  • Business Insurance
  • Boat Insurance
  • Motorhome Insurance
  • Snowmobile Insurance
  • ATV Insurance
  • Pet Insurance
  • Event Insurance
  • Landlord Insurance
  • Retirement and Investment
  • Supplemental & Health Insurance
  • Life Insurance

Does Allstate Have Any Disadvantages?

Allstate Insurance works through captive agents. This means they can't offer you any other products besides the Allstate product line. So if other insurers could better serve you, the Allstate agent is not in any position to offer those options. The Allstate agent must stick to the Allstate product line. Insurance brokers may offer an advantage over captive agents as a whole because they have access to several insurance products and can search not only products with different companies, but also cross-check prices. That being said, Allstate agents have access to a wide range of products and because of their local presence and focus on the customer, they can offer a good range of products and advice within the company.

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